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Cannot add location based reminders

I'm trying to add location based reminders via the desktop app but I keep getting a "Please select a location first" alert when I save even if I have provided a location.

This happens when I:
1. select from the Recent Locations list (places defined via ios);
2. and when I try to define a new location

How do I get around this? Thanks

-Helena

All responses

TG
Tarık Gandur premium
Replied on Jul 11, 2014 - 08:31 UTC

Same problem here

Brendon Wadey staff
Replied on Jul 11, 2014 - 14:04 UTC

Hi,

Please sign out of the app, and clear the cache for Safari, this removes cache from our desktop app on OSX. This should resolve the issue.

Regards,
Brendon.

Helena premium
Replied on Jul 12, 2014 - 13:18 UTC

Hi Brendon. Sad to say, it didn't work. I signed out and cleared the cache, but the same thing happens. I even re-installed the application. Also tried it on Chrome and Firefox with the same results.

David Trey staff
Replied on Jul 12, 2014 - 14:47 UTC

Hello Helena,

Please tell me, in what language are you using the Todoist app?


Best regards,
David

Helena premium
Replied on Jul 12, 2014 - 19:23 UTC

English :)

David Trey staff
Replied on Jul 12, 2014 - 20:10 UTC

Helena,

Thank you for the confirmation, I'll pass it to our developers now and we'll look into it. Sorry for the inconvenience.


Best regards,
David

Helena premium
Replied on Jul 13, 2014 - 04:59 UTC

Noted, thanks!

Dan Peck premium
Replied on Jul 17, 2014 - 14:18 UTC

I am having the same trouble, running on MacBook Air, 10.7.5, with Chrome

Hitesh Hasija
Replied on Jul 22, 2014 - 05:39 UTC

I am having the same problem (using Chrome)

Clyde Romo staff
Replied on Jul 22, 2014 - 05:49 UTC

Hi Hitesh,

Have you tried logging out and back in and still it didn't work?

Regards,

Clyde

Helena premium
Replied on Jul 23, 2014 - 09:42 UTC

Hi! Any update on this?

Thanks!

Clyde Romo staff
Replied on Jul 23, 2014 - 09:52 UTC

Hi Helena,

Please check in Safari if you're getting the problem there. If you do, please try logging out and back in again. Try to see if that has fixed the issue. If it has, you can then check the Mac app next.

You may need to log out of the Mac app and log back in again for it to take effect. Our Mac app uses Safari's web rendering engine that's why I am asking you to check Safari.

Let me know how it goes.

Regard,

Clyde

Helena premium
Replied on Jul 27, 2014 - 06:59 UTC

Hi Clyde,

Yes, I get the same problem in Safari after logging out, clearing the cache, and logging back in.

Helena

Clyde Romo staff
Replied on Jul 27, 2014 - 13:53 UTC

Hi Helena,

It's still not working in Safari? Or is it working in Safari but not in the Mac app? Please note you'll have to log-out and log back in again in Mac app also.

If that still doesn't fix it, you please try re-installing the Mac app again. This is really weird as the steps I mentioned has fixed the same issue that other users were experiencing.

Regards,

Clyde

Jeremiah Tomlinson premium
Replied on Aug 15, 2014 - 14:36 UTC

Getting the same error in Chrome, desktop and web. Works on iPad and android.

Clyde Romo staff
Replied on Aug 15, 2014 - 14:41 UTC

Hi,

Have you tried clearing your cache already and it still didn't resolve the issue?


Regards,
Clyde

Dan Peck premium
Replied on Aug 15, 2014 - 14:45 UTC

I believe that my issue is resolved...I'm not using the feature so much..

Jeremiah Tomlinson premium
Replied on Aug 15, 2014 - 17:19 UTC

Sorry just notice this is for MacOS and I'm on PC.

Clyde Romo staff
Replied on Aug 15, 2014 - 23:35 UTC

Hi,

The fix should be the same thing though which is clearing the cache. Which browser are you using? Did clearing the cache help?


Regards,
Clyde

FW
Frédéric Wiper premium
Replied on Sep 05, 2014 - 03:49 UTC

Hi Clyde, Brendond & David,

you seem like a great team !!

I have the same issue on my mac...

I have a pop-up that say " Please select a location first" (except in french, because I use the app in french..)

I does this on:
Desktop app (even after relogin)
Safari (even after cleaning the cache, multiple time, in different sequence order with the desktop app)
Chrome
Firefox

and... It work great on my Iphone!

is the some update ?

thx for your time

Fred

Clyde Romo staff
Replied on Sep 05, 2014 - 05:45 UTC

Hi Fred,

I had the same problem but clearing the cache of the Mac app solved it. If you're using version 5, there's actually a built in option for it already within the app. (See attached image) :-)


Regards,
Clyde

FW
Frédéric Wiper premium
Replied on Sep 05, 2014 - 22:35 UTC

Hi Clyde,

after cleaning cache and cookie (just to be sure)

now the recherche goes and select the spot (on google map I guess) what I was not even doing before

but I'm sorry to tell that I still can't finish the action... :(
see the joint file

Have a great day

Fred

David Trey staff
Replied on Sep 05, 2014 - 22:39 UTC

Hello Fred,

Based on the screenshot, it looks like you have added one reminder and have the input field blank. Please note that as soon as this location is listed in the upper area of the reminder box - it's added. If you click on "Add reminder" again, it will look into the "Type a location" field and show you this error message if the field is blank.


Regards,
David

FW
Frédéric Wiper premium
Replied on Sep 05, 2014 - 22:52 UTC

that a good point !
it work know !!
:-P

take you so much

Fred

Vassilis premium
Replied on Nov 15, 2014 - 08:36 UTC

Hello

i am having problem adding a location from a windows 7 pc both chrome browser and the application. On my iphone the feature seems to work although i cannot drag the pin to the desired location is this possible?

i tried logging out and clearing cookies and cash but with no luck.

thank you!

Brendon Wadey staff
Replied on Nov 15, 2014 - 17:14 UTC

Hi,

Dragging is not possible, its based on what you type. What exactly happens on the windows version when you type a location?


Regards,
Brendon

Vassilis premium
Replied on Nov 17, 2014 - 06:05 UTC

Dear Brendon,



Thank you very much for your response. I have actually solved the problem by also closing the windows app I was running and then clearing the cache of the browser as it was proposed in the topics.

Brandon premium
Replied on Dec 03, 2014 - 15:38 UTC

I have completed everything in this post and still cannot get my OSX app to
use location alerts. I receive the 'please add location' error. I can add
them fine on my ios device, and then see those past locations on my mac.
To confirm, i have cleared the cache in safari and all web content. I have
logged out and back in and closed and reopened todoist app multiple times.
using the app in english.

When i click add reminder after typing in an address into the bar, i get
the error message ' enter a location first ' see screen attached.

Brendon Wadey staff
Replied on Dec 03, 2014 - 16:45 UTC

Hi,

We have seen this a few times but have not been able to reproduce. Do you have this issue anywhere else, Safari, another browser?

For it to work when you start typing a map should appear (at least when you select a suggestion) if not then it will not add reminder and give the error.


Regards,
Brendon