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Duplicate tasks

K

Like other people, I keep getting duplicates of tasks. It seems to happen randomly when I touch a task - I keep wondering if I'm doing some kind of special tap, but I'm not! It's very unhelpful as the duplicates need to be removed. I remove them, and it looks as though only the duplicate has gone, but shortly afterwards, sometimes they've BOTH gone. Disaster - I'm losing tasks before they're done! I see others have had same problem - are you near fixing it or do I have to live with duplicates in my list?! I'm only using it on iOS - latest iOS and latest Todoist. I've just recommended Todoist to family as otherwise I love it - I don't want to have to withdraw my recommendation!

All responses

Brendon Wadey staff
Replied on Jul 11, 2014 - 14:18 UTC

Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

K
Kaye
Replied on Jul 11, 2014 - 15:40 UTC

thanks for replying - have updated and have now reinstalled - will see if stops now. hope so!

On 11 Jul 2014, at 15:18, "Todoist Support" <support.xxxxxxxxxx@support.todoist.com> wrote:

Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

Click this link to see it:
todoist.com/Support/show/35733/#comment_118431
If you no longer wish to receive notification emails, click here to unsubscribe

K
Kaye
Replied on Jul 12, 2014 - 18:58 UTC

it's still doing it. 2 things added today appear in duplicate. I didn't notice when the duplication appeared.

On 11 Jul 2014, at 15:18, "Todoist Support" <support.xxxxxxxxxx@support.todoist.com> wrote:

Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

Click this link to see it:
todoist.com/Support/show/35733/#comment_118431
If you no longer wish to receive notification emails, click here to unsubscribe

David Trey staff
Replied on Jul 12, 2014 - 20:15 UTC

Hello Kaye,

We're sorry for the inconvenience, we're currently changing some sync processes in the iOS app and this should address this issue in next updates.


Best regards,
David

David Schlesinger premium
Replied on Jul 13, 2014 - 12:46 UTC

I'm still getting this problem too. I believe I've isolated it to happening when I'm adding items a/offline (eg in an airplane) or b/in a poor wifi or cellular service area. When I come back fully online, the first sync is clearly corrupt in some way and the new items are duplicated

K
Kaye
Replied on Jul 13, 2014 - 16:07 UTC

I'm usually at home when this happens, using wifi which is usually pretty good.

Stephen Lack premium
Replied on Jul 14, 2014 - 01:36 UTC

Seems no matter which version, or any combination of removing the app, rebooting, reinstalling, etc, etc, this issue still comes up. Always the duplicate tasks...very frustrating.

K
Kaye
Replied on Jul 14, 2014 - 06:11 UTC

Todoist guys - FYI it's not always been a problem - hopefully you can trace when it started which will help you fix it. Sorry I didn't keep a note of it (thought it was something I was doing wrong for a bit!) Recent months though.

Clyde Romo staff
Replied on Jul 14, 2014 - 08:32 UTC

Hi Kaye,

Thank you for your patience. We did have one replication scenario and our developers are looking into it right now. We're hoping to have a fix available soon. Sorry for the inconvenience.

Regards,

Clyde

K
Kaye
Replied on Jul 17, 2014 - 09:02 UTC

I think it's getting worse - please fix ASAP. I just noticed it happen several times (I'm in Today view). The worst thing is that if I delete the "spare" version, only that one deletes, (so I think I'm safe) until a few seconds later when - possibly only sometimes - the other needed one disappears too. I can't keep using Todoist - however much Iove it after deciding on it after trying all other front runners- if you can't fix soon!

On 14 Jul 2014, at 09:32, "Todoist Support" <support.xxxxxxxxxx@support.todoist.com> wrote:

Todoist Support | Clyde Romo (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Thank you for your patience. We did have one replication scenario and our developers are looking into it right now. We're hoping to have a fix available soon. Sorry for the inconvenience.

Regards,

Clyde

Click this link to see it:
todoist.com/Support/show/35733/#comment_118918
If you no longer wish to receive notification emails, click here to unsubscribe

K
Kaye
Replied on Aug 08, 2014 - 13:34 UTC

I'm in Africa. Was using iphone without Internet connection and did lots of updating of projects/tasks. Had brief Internet connection (wifi) and to my horror every new project and every new task was duplicated (and I seemed to have 3 copies rather than just 2!)

I disconnected and have sorted it all out again, but dreading it happening again when I connect to Internet back in London next week. Is it fixed yet?

Minor additional problem - I can use icons (smiley face etc) in project names on my iphone - which can be very helpful for quick visual recognition of projects in a list - but as soon as I connect to wifi they disappear and I get a garbled text term stove instead. fixable?

Stephen Lack premium
Replied on Aug 08, 2014 - 19:36 UTC

Yeah, for some reason, todoist just cannot get this sync thing figured out. Lots of effort, several new versions to attempt to fix the problem...but every time I pull out my phone in flight and start to do some work on my list...I hesitate...and I then...

...wait for it...

...wait for it...



...yup...I pull out an *actual* piece of paper, and *write* down my changes, then when I land and get connectivity again, I make the changes I wrote down in flight.

So, there you have it. That is how to fix the sync and task duplication problem while offline: Use a paper and pen/pencil. Lol! :'-(

David Trey staff
Replied on Aug 08, 2014 - 20:03 UTC

Hello,

@Kaye - it should be fixed in the next release (coming most likely in a week, though it's subject to change due to Apple's approval process), but please note that the duplicates should be visual only so either logging out and back in after it happens or reinstalling the app should remove them.

@Stephen - the next version introduces some significant rewrites in the syncing process of the app, we hope it will finally address all sync-related issues.


Regards,
David

Stephen Lack premium
Replied on Aug 08, 2014 - 20:16 UTC

mmm, well, hopefully.

JW
Jarret Wall premium
Replied on Aug 08, 2014 - 23:20 UTC

Dido on the duplicate issue when creating a new task in ios. Nice to hear that it's not only me having the problem, but also that it is being worked on.

K
Kaye
Replied on Sep 06, 2014 - 18:47 UTC

just back from another trip abroad, adding stuff on iphone and .... duplicates. Any sign of the fix?

Clyde Romo staff
Replied on Sep 07, 2014 - 02:17 UTC

Hi Kaye,

Our developers are aware of the issue and are still looking into it. We can't give out an ETA right now but as soon as we have one, we'll let you know through this thread. Sorry for the inconvenience.


Regards,
Clyde

RV
Rafael van der Linden premium
Replied on Sep 08, 2014 - 11:24 UTC

I'm also having these problems. I don't know where else to put my question. Beside this, I sometimes keep getting notifications from completed tasks. Usually when it had a location reminder attached to it. I'm seriously considering going back to Wunderlist, but I love Todoist more...

Denis Chmel premium
Replied on Sep 08, 2014 - 12:20 UTC

I meet this too. I wonder if it is due to i use both iPad and iPhone?

In any case - I sometimes have different tasks on iPad and iPhone after finishing/adding, even syncing in both devices doesn't help.
Is it somehow related, or should I report separately?

R
rcherny
Replied on Sep 08, 2014 - 12:20 UTC

I see this all the time too. I use Todoist on my Mac, my iPhone, and a Windows machine. Seems to be a sync related issue. I'll refile something on the Windows machine and go look in iOS and the items are in two places, or something.

I haven't tried to reproduce it absolutely but that seems to be the pattern, more or less.

This AM I deleted a duplicate on the iPhone and on the Mac the existing item is gone, but it still exists on the phone.

Pretty frustrating. I know sync is hard but ...

K
Kaye
Replied on Sep 08, 2014 - 13:18 UTC

Fyi - I get this problem and ONLY use Todoist on Iphone so it's to do with the interface with Todoist, not any other gadgets, if that's helpful.

Stephen Lack premium
Replied on Sep 08, 2014 - 16:47 UTC

Kaye...I see the same behavior. I use Todoist mostly on iPhone and even if I stick solely to that platform I see it. Not all the time either...which makes it doubly frustrating, just when you think it's all working fine and the issue is fixed, then it randomly shows up again.

GS
Graig Stettner premium
Replied on Sep 16, 2014 - 13:40 UTC

I echo the frustration of this issue. Using Todoist on Mac, iPhone, and PC desktop and laptop. Grrr.

TV
Taco V premium
Replied on Sep 18, 2014 - 09:41 UTC

+1. Using iPhone, Galaxy Tab, web browsers and Chrome plugin. But for the issue to occur only the iPhone was enough.

Clyde Romo staff
Replied on Sep 18, 2014 - 09:58 UTC

Hi,

For iOS users, please upgrade to version 8.5 and report back if you still see the problem after updating.


Best Regards,
Clyde

АХ
Антон Хатунцев premium
Replied on Sep 22, 2014 - 10:50 UTC

Upgraded to 8.5. Problem still persists.

NW
Nicholas Wilson premium
Replied on Sep 26, 2014 - 12:41 UTC

I just upgraded to 8.5.1 (released yesterday) and so far it doesn't seem to be duplicating tasks. The version right before this was a lot worse than it had ever been in terms of the duplicates. I'll post back here if I notice anything on this latest version.

Thanks!
Nick

АХ
Антон Хатунцев premium
Replied on Sep 29, 2014 - 12:00 UTC

Duplicating still occurs in 8.5.1.

NW
Nicholas Wilson premium
Replied on Sep 29, 2014 - 12:42 UTC

Yeah I had it happen a few times over the weekend on 8.5.1.

taskforsome premium
Replied on Sep 29, 2014 - 13:58 UTC

I confirm that duplicates still happen.

I've created a task on mi iPad; found it duplicate, delete one of them. Now I can see the task only on the iPad, but no on other devices or web.

Denis Chmel premium
Replied on Oct 03, 2014 - 09:22 UTC

Still confirming it too.

I'm not sure but it seems like some IDs are wrong or what.
As it is very hard to reproduce - it just happens on an odd day.

Just now on my iPhone I've got 2 twin tasks after syncing "Today" (didn't do this for 3 days). I tried to torture those a bit:
1. when I added 1 note to each twin from iPhone - they both have 1 note on iPhone, but the Web version of a task had 2 (so it has merged them).
2. When after that I've marked as done one of the twin - the Web one was removed, the iPhone had still a clone, which dissapeared after sync.

V
victorsabadosh premium
Replied on Oct 04, 2014 - 01:52 UTC

VS Premium

Started getting duplicates for the first time, I've been using Todoist for like a year now

RS
Ryan Severns premium
Replied on Oct 13, 2014 - 14:51 UTC

I've been having this problem happen through many of the latest versions. I'm currently using v 9.0.1 and still getting the issue. It makes it really difficult to use my phone for managing my to do list, which is disappointing for a product with such a high price point.

Any idea on when this will be addressed?

David Trey staff
Replied on Oct 13, 2014 - 14:54 UTC

Hello Ryan,

Version 9.0 should have addressed this issue. Please try to reinstall the app and if the issue persists, let us know how exactly can you reproduce it so we can do the same under the exact same circumstances. Only this way we can identify the source of this issue.


Regards,
David

RS
Ryan Severns premium
Replied on Oct 13, 2014 - 19:01 UTC

Thanks David. I've reinstalled and will let you know if the issue continues.

NW
Nicholas Wilson premium
Replied on Oct 16, 2014 - 14:32 UTC

I reinstalled my app and this is still happening. I have no idea how to reproduce it reliably though - Just seems intermittent (I know you don't like to hear that).

I'll keep you posted if I figure out a way, but there's definitely still an issue there.

Thanks,
Nick

NW
Nicholas Wilson premium
Replied on Oct 16, 2014 - 14:36 UTC

I guess I should mention at least what I did:

1 - Open the Todoist app on my iPhone 6 (opens to 7 day view)
2 - Hit + button to add new task
3 - Type in name of the task (in this case it was "Lock breaker box"
4 - Tap the date field and tap the "tomorrow" link that pops down
5 - Hit "Done"

I didn't change anything else when I was entering the task. Also, because this has been happening, I've been checking for duplicates as soon as I enter it, and I don't recall seeing a duplicate for this one until much later.

David Schlesinger premium
Replied on Oct 16, 2014 - 16:11 UTC

I'm still seeing this as well. My best guess is it happens when I add a task in an area of poor wifi/3G reception. I think what happens is part of the sync handshake gets lost. The duplication doesn't occur on any other platform but the one I am adding the task on AND, I think crucially, if I delete the task on another platform only one of the duplicates gets deleted and the one that remains is a stub unseen elsewhere. In other words
To do "test" added on iPhone
Iphone:
Test
Test
iPad:
Test

Then if i delete it on the iPad, I get
Iphone:
Test
iPad:

Hope helps...

Brendon Wadey staff
Replied on Oct 16, 2014 - 16:20 UTC

Hi,

9.0.2 is coming soon and should help fix this.


Regards,
Brendon

NW
Nicholas Wilson premium
Replied on Oct 16, 2014 - 16:24 UTC

Thanks Brendon. Any hint on what causes the issue so we can come up with a workaround in the meantime?

TV
Taco V premium
Replied on Oct 16, 2014 - 17:27 UTC

It's becoming hard to believe, guys...

"9.0.2 should fix it" http://todoist.com/Support/show/35733/#comment_146995
"9.0 should fix it" http://todoist.com/Support/show/35733/#comment_145743
"8.5 should fix it" https://todoist.com/Support/show/30804/#comment_138118
"8.2 should fix it" https://todoist.com/Support/show/31547/#comment_103976
....
"6.0.3 should fix it" https://sq.todoist.com/Support/show/20037/#comment_65498

Stephen Lack premium
Replied on Oct 16, 2014 - 19:10 UTC

LOLOLOL! I *love* that comment Taco V, cracks me up. Thanks for taking the time to catalog that history.

...still chuckling....you made my day. :-)

NW
Nicholas Wilson premium
Replied on Oct 16, 2014 - 19:16 UTC

Ha, I was thinking the same thing. Not to mention some of those updates took forever to push (not sure if it was theirs or Apple's fault though).

Coincidentally, today is the day that my premium subscription expires, so I'm left with quite a decision here...

Stephen Lack premium
Replied on Oct 16, 2014 - 19:34 UTC

Yeah...but todoist, despite this nagging issue, still has all the features I want. The other GTD solutions just can't match the feature set (with the glaring exception of Evernote integration which everyone else has). So...I'm resigned to just muddling through the odd duplicate issue.

V
victorsabadosh premium
Replied on Oct 16, 2014 - 22:18 UTC

I manually synced all my devices, and the issue went away. Not sure if it was that or one of the updates :)...

NW
Nicholas Wilson premium
Replied on Oct 17, 2014 - 15:15 UTC

Alright, well, I renewed my subscription. Somewhat begrudgingly.

Victor - What do you mean you "manually synced" your devices? In iOS, I manually sync all the time by pulling down on the screen far enough so it refreshes. Was that what you did?

Thanks,
Nick

V
victorsabadosh premium
Replied on Oct 17, 2014 - 15:19 UTC

Yes, for all my devices, and that's quite a number :)... computers, phones, tablets.

Omar Shahine premium
Replied on Oct 21, 2014 - 03:49 UTC

I'm seeing this a lot recently. Happens on iOS or Chrome (where I enter all my tasks)

N
nicwillemse
Replied on Oct 21, 2014 - 04:48 UTC

Im getting this as well - a simple todo list seriously ?

АХ
Антон Хатунцев premium
Replied on Oct 21, 2014 - 06:26 UTC

And still again and again... Duplicated tasks on IOS almost EVERY time I enter new task!!
Well it seems to me IOS development is being maintained be a couple of lazy amateur developers.... Searching for alternative task-management services...