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Duplicate tasks

K

Like other people, I keep getting duplicates of tasks. It seems to happen randomly when I touch a task - I keep wondering if I'm doing some kind of special tap, but I'm not! It's very unhelpful as the duplicates need to be removed. I remove them, and it looks as though only the duplicate has gone, but shortly afterwards, sometimes they've BOTH gone. Disaster - I'm losing tasks before they're done! I see others have had same problem - are you near fixing it or do I have to live with duplicates in my list?! I'm only using it on iOS - latest iOS and latest Todoist. I've just recommended Todoist to family as otherwise I love it - I don't want to have to withdraw my recommendation!

All responses

Brendon Wadey staff
Replied on Jul 11, 2014 - 09:18

Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

K
Kaye premium
Replied on Jul 11, 2014 - 10:40

thanks for replying - have updated and have now reinstalled - will see if stops now. hope so!

On 11 Jul 2014, at 15:18, "Todoist Support" <support.xxxxxxxxxx@support.todoist.com> wrote:

Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

Click this link to see it:
todoist.com/Support/show/35733/#comment_118431
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K
Kaye premium
Replied on Jul 12, 2014 - 13:58

it's still doing it. 2 things added today appear in duplicate. I didn't notice when the duplication appeared.

On 11 Jul 2014, at 15:18, "Todoist Support" <support.xxxxxxxxxx@support.todoist.com> wrote:

Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

Click this link to see it:
todoist.com/Support/show/35733/#comment_118431
If you no longer wish to receive notification emails, click here to unsubscribe

David Trey staff
Replied on Jul 12, 2014 - 15:15

Hello Kaye,

We're sorry for the inconvenience, we're currently changing some sync processes in the iOS app and this should address this issue in next updates.


Best regards,
David

David Schlesinger premium
Replied on Jul 13, 2014 - 07:46

I'm still getting this problem too. I believe I've isolated it to happening when I'm adding items a/offline (eg in an airplane) or b/in a poor wifi or cellular service area. When I come back fully online, the first sync is clearly corrupt in some way and the new items are duplicated

K
Kaye premium
Replied on Jul 13, 2014 - 11:07

I'm usually at home when this happens, using wifi which is usually pretty good.

Stephen Lack premium
Replied on Jul 13, 2014 - 20:36

Seems no matter which version, or any combination of removing the app, rebooting, reinstalling, etc, etc, this issue still comes up. Always the duplicate tasks...very frustrating.

K
Kaye premium
Replied on Jul 14, 2014 - 01:11

Todoist guys - FYI it's not always been a problem - hopefully you can trace when it started which will help you fix it. Sorry I didn't keep a note of it (thought it was something I was doing wrong for a bit!) Recent months though.

Clyde Romo staff
Replied on Jul 14, 2014 - 03:32

Hi Kaye,

Thank you for your patience. We did have one replication scenario and our developers are looking into it right now. We're hoping to have a fix available soon. Sorry for the inconvenience.

Regards,

Clyde

K
Kaye premium
Replied on Jul 17, 2014 - 04:02

I think it's getting worse - please fix ASAP. I just noticed it happen several times (I'm in Today view). The worst thing is that if I delete the "spare" version, only that one deletes, (so I think I'm safe) until a few seconds later when - possibly only sometimes - the other needed one disappears too. I can't keep using Todoist - however much Iove it after deciding on it after trying all other front runners- if you can't fix soon!

On 14 Jul 2014, at 09:32, "Todoist Support" <support.xxxxxxxxxx@support.todoist.com> wrote:

Todoist Support | Clyde Romo (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Thank you for your patience. We did have one replication scenario and our developers are looking into it right now. We're hoping to have a fix available soon. Sorry for the inconvenience.

Regards,

Clyde

Click this link to see it:
todoist.com/Support/show/35733/#comment_118918
If you no longer wish to receive notification emails, click here to unsubscribe

K
Kaye premium
Replied on Aug 08, 2014 - 08:34

I'm in Africa. Was using iphone without Internet connection and did lots of updating of projects/tasks. Had brief Internet connection (wifi) and to my horror every new project and every new task was duplicated (and I seemed to have 3 copies rather than just 2!)

I disconnected and have sorted it all out again, but dreading it happening again when I connect to Internet back in London next week. Is it fixed yet?

Minor additional problem - I can use icons (smiley face etc) in project names on my iphone - which can be very helpful for quick visual recognition of projects in a list - but as soon as I connect to wifi they disappear and I get a garbled text term stove instead. fixable?

Stephen Lack premium
Replied on Aug 08, 2014 - 14:36

Yeah, for some reason, todoist just cannot get this sync thing figured out. Lots of effort, several new versions to attempt to fix the problem...but every time I pull out my phone in flight and start to do some work on my list...I hesitate...and I then...

...wait for it...

...wait for it...



...yup...I pull out an *actual* piece of paper, and *write* down my changes, then when I land and get connectivity again, I make the changes I wrote down in flight.

So, there you have it. That is how to fix the sync and task duplication problem while offline: Use a paper and pen/pencil. Lol! :'-(

David Trey staff
Replied on Aug 08, 2014 - 15:03

Hello,

@Kaye - it should be fixed in the next release (coming most likely in a week, though it's subject to change due to Apple's approval process), but please note that the duplicates should be visual only so either logging out and back in after it happens or reinstalling the app should remove them.

@Stephen - the next version introduces some significant rewrites in the syncing process of the app, we hope it will finally address all sync-related issues.


Regards,
David

Stephen Lack premium
Replied on Aug 08, 2014 - 15:16

mmm, well, hopefully.

JW
Jarret Wall premium
Replied on Aug 08, 2014 - 18:20

Dido on the duplicate issue when creating a new task in ios. Nice to hear that it's not only me having the problem, but also that it is being worked on.