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Duplicate tasks

K

Like other people, I keep getting duplicates of tasks. It seems to happen randomly when I touch a task - I keep wondering if I'm doing some kind of special tap, but I'm not! It's very unhelpful as the duplicates need to be removed. I remove them, and it looks as though only the duplicate has gone, but shortly afterwards, sometimes they've BOTH gone. Disaster - I'm losing tasks before they're done! I see others have had same problem - are you near fixing it or do I have to live with duplicates in my list?! I'm only using it on iOS - latest iOS and latest Todoist. I've just recommended Todoist to family as otherwise I love it - I don't want to have to withdraw my recommendation!

All responses

Brendon Wadey staff
Replied on Jul 11, 2014 - 09:18

Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

K
Kaye premium
Replied on Jul 11, 2014 - 10:40

thanks for replying - have updated and have now reinstalled - will see if stops now. hope so!

On 11 Jul 2014, at 15:18, "Todoist Support" <support.35733.589353.846f48bcebce0ab0aac2@support.todoist.com>; wrote:

Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

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todoist.com/Support/show/35733/#comment_118431
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K
Kaye premium
Replied on Jul 12, 2014 - 13:58

it's still doing it. 2 things added today appear in duplicate. I didn't notice when the duplication appeared.

On 11 Jul 2014, at 15:18, "Todoist Support" <support.35733.589353.846f48bcebce0ab0aac2@support.todoist.com>; wrote:

Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Have you indeed updated to the latest iOS app that was just recently released? As this issue should be resolved. That being said, try logging out of it and re-installing the app, even if it was just updated.

Regards,
Brendon.

Click this link to see it:
todoist.com/Support/show/35733/#comment_118431
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David Trey staff
Replied on Jul 12, 2014 - 15:15

Hello Kaye,

We're sorry for the inconvenience, we're currently changing some sync processes in the iOS app and this should address this issue in next updates.


Best regards,
David

David Schlesinger premium
Replied on Jul 13, 2014 - 07:46

I'm still getting this problem too. I believe I've isolated it to happening when I'm adding items a/offline (eg in an airplane) or b/in a poor wifi or cellular service area. When I come back fully online, the first sync is clearly corrupt in some way and the new items are duplicated

K
Kaye premium
Replied on Jul 13, 2014 - 11:07

I'm usually at home when this happens, using wifi which is usually pretty good.

Stephen Lack premium
Replied on Jul 13, 2014 - 20:36

Seems no matter which version, or any combination of removing the app, rebooting, reinstalling, etc, etc, this issue still comes up. Always the duplicate tasks...very frustrating.

K
Kaye premium
Replied on Jul 14, 2014 - 01:11

Todoist guys - FYI it's not always been a problem - hopefully you can trace when it started which will help you fix it. Sorry I didn't keep a note of it (thought it was something I was doing wrong for a bit!) Recent months though.

Clyde Romo staff
Replied on Jul 14, 2014 - 03:32

Hi Kaye,

Thank you for your patience. We did have one replication scenario and our developers are looking into it right now. We're hoping to have a fix available soon. Sorry for the inconvenience.

Regards,

Clyde

K
Kaye premium
Replied on Jul 17, 2014 - 04:02

I think it's getting worse - please fix ASAP. I just noticed it happen several times (I'm in Today view). The worst thing is that if I delete the "spare" version, only that one deletes, (so I think I'm safe) until a few seconds later when - possibly only sometimes - the other needed one disappears too. I can't keep using Todoist - however much Iove it after deciding on it after trying all other front runners- if you can't fix soon!

On 14 Jul 2014, at 09:32, "Todoist Support" <support.35733.589353.846f48bcebce0ab0aac2@support.todoist.com>; wrote:

Todoist Support | Clyde Romo (Doist Support Staff) added a comment to question Duplicate tasks
Hi Kaye,

Thank you for your patience. We did have one replication scenario and our developers are looking into it right now. We're hoping to have a fix available soon. Sorry for the inconvenience.

Regards,

Clyde

Click this link to see it:
todoist.com/Support/show/35733/#comment_118918
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