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Windows app screen stops updating and appears to hang

DF

The Windows app screen stops updating and appears to hang if I try to add or edit a note, or if I try to bring up the "Reminders" window on a task. Sometimes it hangs when I try to add a new task.

While the app screen seems frozen and won't repaint, the app still seems to have some functionality. For example, if I press "ctrl-alt-A", type some text, and press enter, though the screen does not change at all, the task is successfully added. (Since the app screen is frozen, to actually see the new task I need to quit the app and restart it.)

I'm running Windows 7 Home Premium. Nothing I've tried has made a difference. I've tried:
* Applying Windows Update updates
* Rebooting my computer
* Deleting the contents of "AppData\Local\Todoist\Windows\Cache" and restarting the Windows Todoist app
* Uninstalling and reinstalling the Windows Todoist app

It has been working for months, but stopped working around July 6. The first time I noticed the problem was when I tried to bring up a note/comments on a task in a shared project. The only other odd behavior I noticed around that time was that I had added a task via an email with a body, but the email body text was not added as a note to the task.

Going through the browser, everything works fine.

All responses

Clyde Romo staff
Replied on Jul 10, 2014 - 09:25 UTC

Hi Dean,

This is weird as we have really done anything new with our Windows desktop app. Did you install any anti-virus software that might be limiting Todoist's capability? If you have, try making an exception for it and see if that makes a difference.

Regards,

Clyde

DF
Dean Ferreyra premium
Replied on Jul 10, 2014 - 19:54 UTC

Thanks for the response.

I disabled my antivirus software (NOD32) and tried again, but I'm still seeing the problem.

Looking through the "System Restore" list, I see an entry for a "Critical Update" on the day before I noticed the problem. I tried to restore to before that critical update, but Windows won't let me. I do see a similar entries on other Windows 7 computer I have, and the Windows Todoist app still works fine on those machines.

Since my report, I've also tried the following, but the Windows app still behaves the same way:
* Fiddled with the screen settings choosing a lower resolution and lower color depth
* Logging in under a different Todoist account

This computer is using NVIDIA drivers. Maybe I can try disabling it and trying some built-in Microsoft driver to see if it might be the NVIDIA drivers.

Just shooting in the dark.

Everything else on this computer is working fine.

DF
Dean Ferreyra premium
Replied on Jul 10, 2014 - 20:02 UTC

In my original post I said that using Todoist through the browser works fine. I've tried Firefox, Chrome, and Internet explorer.

Is there a chance that the Chrome browser I have installed might be interacting with the Windows Todoist app? I can try uninstalling Chrome.

Brendon Wadey staff
Replied on Jul 10, 2014 - 21:40 UTC

Dean,

Its very unlikely that is the case but if clearing the cache for Chrome does not help then it may be worth a shot, but it seems extreme.

We have yet been able to reproduce it, so it does seem to be something related to your system, did you get to try on another system?

Regards,
Brendon.

DF
Dean Ferreyra premium
Replied on Jul 10, 2014 - 22:14 UTC

Thanks again for the response.

I did try clearing the Chrome cache, and when that made no difference. I uninstalled Chrome and Todoist, and reinstalled Todoist alone, and that also made no difference.

I disabled the NVIDIA graphics driver, which plopped me down in VGA mode, and then the Todoist Windows app worked perfectly! I re-enabled the graphics driver which put me back into high resolution, and Todoist continued to work. But if I close and reopen Todoist with the graphics driver enabled, the problem returns.

I'm going to see if there is a graphics driver update available, or maybe I can downgrade to an older version of the graphics driver.

DF
Dean Ferreyra premium
Replied on Jul 10, 2014 - 22:15 UTC

Oh, and yes, I have the Todoist Windows app installed on two other Windows 7 machines, and they're working fine.

Brendon Wadey staff
Replied on Jul 10, 2014 - 22:17 UTC

Dean,

Which Windows version are you running? I have never heard of a graphics driver causing an issue with our app. It seems quite odd to be honest. Its not effect any other apps?

Regards,
Brendon.

DF
Dean Ferreyra premium
Replied on Jul 10, 2014 - 22:53 UTC

I'm running Windows 7 Home Premium. WinVer.exe says: "Microsoft Windows Version 6.1 (Build 7601: Service Pack 1)".

The app has not worked for days. In trying to get a clue, I've probably tried bringing up notes more than 50 times, and really every single time I've tried, the app screen hangs. In all these days, the only thing that's worked is just now when I disabled the graphics driver, and then I was able to bring up any note I wanted, add new notes, and bring up the Reminders screen with no problem.

I've tried it a few more times and disabling the graphics driver and dropping into VGA always fixes the problem. One other thing I noticed: I click to bring up a note, and it hangs. I disable the graphics driver, and when the monitor syncs to VGA, I see that the app screen is already correctly displaying the notes screen! And like I said, it continues to work after I re-enable the graphics driver, until I close Todoist. When the app comes up again, it exhibits the same hanging problem.

I tried another experiment: With the graphics driver enabled and the app screen frozen, I put the computer to sleep, then turned the computer back on. That did not fix anything, and the app screen was still frozen.

I am not experiencing any other problem on this machine.

I was thinking of doing a "Rollback" on the graphics driver or installing the latest drivers from NVIDIA to see if that fixes it.

DF
Dean Ferreyra premium
Replied on Jul 11, 2014 - 03:38 UTC

I went from a driver from 3/4/2014 to their latest version of 5/19/2014. I also tried the oldest driver they offered from 5/23/2013. None of this helped. I guess it doesn't surprise me since it was working fine just last week with my current setup.

Is there a way to try a previous version of the Todoist app as an experiment?

DF
Dean Ferreyra premium
Replied on Jul 11, 2014 - 04:40 UTC

OMG, I found the problem. At some point I'd checked the "Compatibility mode" option on the Todoist shortcut on my desktop, "Run this program in compatibility mode for: Windows XP (Service Pack 3)". I guess that affects every run of Todoist even from other shortcuts, and also survives an uninstall cycle?

Unchecking that option stops the problem. Sorry for all the trouble!!!