+ Add Question

Todoist Icon on desktop does not open anything

C

I click it...nothing. I double click it...nothing. I right mouse click it and select "open" ...nothing.

I'm getting discouraged.

All responses

Clyde Romo staff
Replied on Jul 09, 2014 - 11:49 UTC

Hello,

When you close the app, it does not actually close it but just minimises it in the System Tray. To relaunch Todoist, you'll have to go to the System Tray and look for the Todoist icon. Once you find it, you can then double click to launch Todoist once more.

You can change the behaviour in the configuration option. (See attached screenshot)

Regards,

Clyde

CG
Catherine Godfrey
Replied on Jul 09, 2014 - 12:53 UTC

There is no Todoist icon in the system tray

David Trey staff
Replied on Jul 09, 2014 - 13:02 UTC

Hello Catherine,

Please right-click on the task bar at the bottom, choose "Task Manager" and let me know if you see "Todoist" as a running process listed there. If you do, click on it and choose "End task". Then try to double-click on the desktop icon to run the app and it will also add the red TD icon into the system tray.


Best regards,
David

C
csgodfrey
Replied on Jul 09, 2014 - 13:20 UTC

Thank you, David. I'll try that when I get home.
On Jul 9, 2014 9:02 AM, "Todoist Support" <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *David Trey*
> (Doist Support Staff) added a comment to question Todoist Icon on desktop
> does not open anything
> <http://todoist.com/Support/show/35460/#comment_117719>
>
> Hello Catherine,
>
> Please right-click on the task bar at the bottom, choose "Task Manager"
> and let me know if you see "Todoist" as a running process listed there. If
> you do, click on it and choose "End task". Then try to double-click on the
> desktop icon to run the app and it will also add the red TD icon into the
> system tray.
>
>
> Best regards,
> David
> Click this link to see it:
> todoist.com/Support/show/35460/#comment_117719
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>

KW
Kathy Wingbermuehle premium
Replied on Jul 09, 2014 - 18:05 UTC

I am having the same problem except when I try to open the program from the desktop, it starts to open but I get a pop-up that says "Could not sync withTodoist. Please try again later" - when I click okay, it repeatedly pops up and I have to go into Task Manager to end the program. Any suggestions?

Brendon Wadey staff
Replied on Jul 09, 2014 - 18:17 UTC

Kathy,

Sorry to hear that. This is another issue we know about that we have been trying to resolve. Do you know of anything that changed on your system or network, or anything at all when this started to happen?

We are looking into it but are not having much luck so far.

Regards,
Brendon.

KW
Kathy Wingbermuehle premium
Replied on Jul 09, 2014 - 18:54 UTC

Windows automatically installs their updates and restarts my computer -
when I came in the office this morning, there was a message from Microsoft
that it had downloaded a number of updates and rebooted my computer.
However, I tend to use ToDoIst more through Google/gmail than the one on
my desktop so it's been several weeks since I've tried to open Todoist on
my desktop so I'm not sure if that's the answer.

Thanks for your help!!

Kathy W.



Kathryn F. Wingbermuehle
President

10720 Midwest Industrial Blvd.
St. Louis, MO 63132-1610
314-426-9700, ext 24 (Office)
314-974-0060 (Cell)
314-426-9705 (Fax)



On Wed, Jul 9, 2014 at 1:17 PM, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Brendon Wadey*
> (Doist Support Staff) added a comment to question Todoist Icon on desktop
> does not open anything
> <http://todoist.com/Support/show/35460/#comment_117825>
>
> Kathy,
>
> Sorry to hear that. This is another issue we know about that we have been
> trying to resolve. Do you know of anything that changed on your system or
> network, or anything at all when this started to happen?
>
> We are looking into it but are not having much luck so far.
>
> Regards,
> Brendon.
> Click this link to see it:
> todoist.com/Support/show/35460/#comment_117825
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>

Brendon Wadey staff
Replied on Jul 09, 2014 - 18:56 UTC

Hi,

We do seem to get the same answer from users when I ask that, so it would appear to be an update causing then issue, but sadly, we have yet found out which one, and why.

We hope to find a solution soon.

Regards,
Brendon.

C
csgodfrey
Replied on Aug 18, 2014 - 19:57 UTC

I thought we resolved the duplicate accounts but I'm still getting
reminders and notifications from somewhere. The account to delete is
csgodfrey@charter.net...I think. I've put a lot of work into one of them
lately. I'd hate to lose it all.

Clyde Romo staff
Replied on Aug 19, 2014 - 04:19 UTC

Hi,

Where are you getting the problem? In your iPhone/Android phone? Please try re-installing the mobile app to see if that helps.


Regards,
Clyde