+ Add Question

Upgraded to premium on phone but didn't upgrade on windows app

JP

Help!!! I upgraded to premium todoist on my iPhone but this didn't transfer to my windows app, so I tried to uninstall and reinstall the app but now I can't do anything....

All responses

David Trey staff
Replied on Jul 09, 2014 - 11:36

Hello Janet,

The upgrade is automatic and applies to your account so it's not platform specific and gives you Premium on all your apps assuming you always log in using the same credentials.

I can confirm that your account is Premium so if you log in with the same email address and same login method, you'll have access to all Premium features everywhere.

Now, if you're experiencing a different issue, please clarify what exactly do you mean with "now I can't do anything" - does the app not run, do you see a red TD icon in the system tray, do you see error messages, what do they say? The more details you can provide, the faster we can assist you with a solution :-)


Best regards,
David