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Canceling Todoist business canceled my premium account

VC

Hello - I signed up for Todoist business trial version and then ended up not needing the extra features. However, when I canceled that it downgraded me to the free Todoist version, but I had already purchased the premium version months before. Is there a way to get premium back?

Thanks,
Vicky

All responses

Brendon Wadey staff
Replied on Jul 08, 2014 - 20:39

Hi Vicky,

This was an issue on our end though it should be resolved. At which time did you cancel Business? Nonetheless, let me know your ID from the Premium purchase and I can re-add it to your account.

Regards,
Brendon.

VC
Vicky Cassidy premium
Replied on Jul 08, 2014 - 20:41

Thanks for the quick response. I cancelled Business 3 weeks or so ago. The
order reference number is ch_3jWofV6Bywfiaz. Let me know if you're looking
for something else.

VICKY CASSIDY | GRID <http://www.gridorganizing.com/> | 608.515.8415
* <https://www.facebook.com/gridorganizing>
<https://twitter.com/gridmadison>
<http://www.linkedin.com/in/victoriavolvovski>*
<https://plus.google.com/u/0/+VickyCassidy1/>


On Tue, Jul 8, 2014 at 3:39 PM, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Brendon Wadey*
> (Doist Support Staff) added a comment to question Canceling Todoist
> business canceled my premium account
> <http://todoist.com/Support/show/35383/#comment_117510>
>
> Hi Vicky,
>
> This was an issue on our end though it should be resolved. At which time
> did you cancel Business? Nonetheless, let me know your ID from the Premium
> purchase and I can re-add it to your account.
>
> Regards,
> Brendon.
> Click this link to see it:
> todoist.com/Support/show/35383/#comment_117510
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>

Brendon Wadey staff
Replied on Jul 08, 2014 - 21:21

Hi,

Your account is now upgraded again.

Regards,
Brendon.