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Canceling Todoist business canceled my premium account

VC

Hello - I signed up for Todoist business trial version and then ended up not needing the extra features. However, when I canceled that it downgraded me to the free Todoist version, but I had already purchased the premium version months before. Is there a way to get premium back?

Thanks,
Vicky

All responses

Brendon Wadey staff
Replied on Jul 08, 2014 - 20:39 UTC

Hi Vicky,

This was an issue on our end though it should be resolved. At which time did you cancel Business? Nonetheless, let me know your ID from the Premium purchase and I can re-add it to your account.

Regards,
Brendon.

VC
Vicky Cassidy premium
Replied on Jul 08, 2014 - 20:41 UTC

Thanks for the quick response. I cancelled Business 3 weeks or so ago. The
order reference number is ch_3jWofV6Bywfiaz. Let me know if you're looking
for something else.

VICKY CASSIDY | GRID <http://www.gridorganizing.com/> | 608.515.8415
* <https://www.facebook.com/gridorganizing>
<https://twitter.com/gridmadison>
<http://www.linkedin.com/in/victoriavolvovski>*
<https://plus.google.com/u/0/+VickyCassidy1/>


On Tue, Jul 8, 2014 at 3:39 PM, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Brendon Wadey*
> (Doist Support Staff) added a comment to question Canceling Todoist
> business canceled my premium account
> <http://todoist.com/Support/show/35383/#comment_117510>
>
> Hi Vicky,
>
> This was an issue on our end though it should be resolved. At which time
> did you cancel Business? Nonetheless, let me know your ID from the Premium
> purchase and I can re-add it to your account.
>
> Regards,
> Brendon.
> Click this link to see it:
> todoist.com/Support/show/35383/#comment_117510
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>

Brendon Wadey staff
Replied on Jul 08, 2014 - 21:21 UTC

Hi,

Your account is now upgraded again.

Regards,
Brendon.