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I would like to cancel my account and get a refund, its not doing what I thought.

Kind regards,


All responses

David Trey staff
Replied on Jul 07, 2014 - 14:21

Hello Aron,

To receive a refund, please send us the order reference ID of your payment. TO cancel the payment subscription - cancel it directly on your PayPal or PlayStore account (other payment options are not recurring). To delete the account go to Settings -> Account and use the "Delete my account" link.

If there was anything in particular that Todoist didn't have, please let us know and we may add it in the future.

Best regards,

John Ennis
Replied on Aug 01, 2014 - 19:19


I have been trying to cancel. I tried it out, but it really didn't work for me.

The page just sits there and spins when I try to cancel. Could you help me out here?


David Trey staff
Replied on Aug 01, 2014 - 23:37

Hello John,

Please tell me - are you referring to cancelling Todoist for Business, deleting an account, cancelling a subscription on PayPal?

Also, please try again now as we've just addressed a certain issue.


John Ennis
Replied on Aug 02, 2014 - 00:20

I tried to drop out of your business service. Quite nice, and I can see a lot of use for a big group of people. But it just doesn't really help more than my notebook.

Sorry. :-/

David Trey staff
Replied on Aug 02, 2014 - 11:16


Sorry to hear that :-( Please tell me - did you try to go to the Settings -> Account, set a new password there and then go back to Business Admin -> Accounts & Billing and try to cancel it? Let me know as this is a common issue if the account was created via Google.