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Location based reminders not working

TH

Hi,
I tried to get location based reminders to work for me, however I never get a push notification on my iPhone 5s.

I have background fetch enabled and location services.

Any clues?

All responses

David Trey staff
Replied on Jul 07, 2014 - 09:47

Hello Thomas,

Please tell me, did you use "When I leave" on "When I arrive" and were you within or outside of a 100 meter radius of the selected location?


Best regards,
David

TH
Thomas Hesmer
Replied on Jul 08, 2014 - 11:26

Hi,
I tested "When I leave" and "When I arrive". And yes I was more then 25 km away from the location.
Does the due date have any impact?
I will try a new todo today and send you some feedback tomorrow.

Brendon Wadey staff
Replied on Jul 08, 2014 - 11:33

Thomas,

The due date does not as it depends on the location, as that would be the idea behind the location reminders. We are looking into this, and there is an update coming that should resolve it.

Regards,
Brendon.

TH
Thomas Hesmer
Replied on Jul 08, 2014 - 12:54

I just tried another reminder when i arrived at home from work. It won't push anything, so I think it is broken - I wait for an updated on your side...

BTW - maybe this helps a little:

When I try to setup a new location reminder the list with the old locations is still there, but all the old locations are pointing (marker) in the Atlantic ocean next to Ghana. I'll attach a picture for you...

Brendon Wadey staff
Replied on Jul 08, 2014 - 14:24

Thomas,

Thank you for the information.

We hope to find all issues soon.

Regards,
Brendon.

LN
Lars Niemann premium
Replied on Jul 08, 2014 - 14:47

Location based reminders aren't working for me either. No clue why not. Settings are all right. Tried it for different places... :-S

LN
Lars Niemann premium
Replied on Jul 24, 2014 - 00:33

Any News in this?

David Trey staff
Replied on Jul 24, 2014 - 09:01

Hello Lars,

Please tell me:
- Are you allowing Todoist to send notifications?
- Are you allowing Todoist to sync in the background?
- Does it work if you choose "When I leave" and "Current location"?
- Are you connected to a WiFi network when the reminder is supposed to go off and if not, do you have an option to test that (set a reminder to a location with WiFi)?


Best regards,
David

LN
Lars Niemann premium
Replied on Jul 24, 2014 - 11:08

> Are you allowing Todoist to send notifications?
>
> YES
>
> - Are you allowing Todoist to sync in the background?
>
> YES
>
> - Does it work if you choose "When I leave" and "Current location"?
>
> NO
>
> - Are you connected to a WiFi network when the reminder is supposed to go off and if not, do you have an option to test that (set a reminder to a location with WiFi)?
>
> NOT CURRENTLY CONNECTED TO WIFI. WILL TEST LATER.
>


> Am 24.07.2014 um 16:01 schrieb Todoist Support <support.xxxxxxxxxx@support.todoist.com>:
>
>
> Todoist Support | David Trey (Doist Support Staff) added a comment to question Location based reminders not working
> Hello Lars,
>
> Please tell me:
> - Are you allowing Todoist to send notifications?
> - Are you allowing Todoist to sync in the background?
> - Does it work if you choose "When I leave" and "Current location"?
> - Are you connected to a WiFi network when the reminder is supposed to go off and if not, do you have an option to test that (set a reminder to a location with WiFi)?
>
>
> Best regards,
> David
>
> Click this link to see it:
> todoist.com/Support/show/35157/#comment_122420
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