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Date not updating in Windows Desktop App

NJ

When left open on my PC (I leave my PC on all the time) the Todoist Windows app does not update to the current day automatically. I have to perform a manual sync to get the date to change.
I am a premium user and thought this would have been a premium feature. The Android app on my phone seems to update daily as I get daily notification of the days tasks.

All responses

Clyde Romo staff
Replied on Jul 07, 2014 - 04:41

Hi Nik,

Please try reinstalling the Windows app again and observe if the issue still persist afterwards.

Regards,

Clyde

NJ
Nik Jongsma premium
Replied on Jul 08, 2014 - 05:47

Hi Clyde,

Thanks for your response.

I have downloaded and reinstalled the latest version of the Windows App and today the date changed. I will keep an eye on it and let you know if it happens again, but it appears to be fixed for now.

Cheers,

Nik.

From: Todoist Support [mailto:support.xxxxxxxxxx@support.todoist.com]
Sent: Monday, 7 July 2014 12:41 pm
To: Nik Jongsma
Subject: Comment added to Date not updating in Windows Desktop App

[https://dcff1xvirvpfp.cloudfront.net/4d3695b6e5a8984ede0340d41d3d5886_medium.jpg]

Todoist Support<http://todoist.com/Support/> | Clyde Romo (Doist Support Staff) added a comment to question Date not updating in Windows Desktop App<http://todoist.com/Support/show/35145/#comment_116874>




Hi Nik,

Please try reinstalling the Windows app again and observe if the issue still persist afterwards.

Regards,

Clyde



Click this link to see it:
todoist.com/Support/show/35145/#comment_116874<http://todoist.com/Support/show/35145/#comment_116874>

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NJ
Nik Jongsma premium
Replied on Jul 09, 2014 - 00:25

Hi Clyde,

Unfortunately today Todoist still thinks it yesterday, so the update / reinstall appears to have made no difference.

Anything else you could offer at this stage would be greatly appreciated.

Cheers,

Nik.


From: Todoist Support [mailto:support.xxxxxxxxxx@support.todoist.com]
Sent: Tuesday, 8 July 2014 1:48 pm
To: Nik Jongsma
Subject: Comment added to Date not updating in Windows Desktop App

NJ

Todoist Support<http://todoist.com/Support/> | Nik Jongsma added a comment to question Date not updating in Windows Desktop App<http://todoist.com/Support/show/35145/#comment_117256>




Hi Clyde,

Thanks for your response.

I have downloaded and reinstalled the latest version of the Windows App and today the date changed. I will keep an eye on it and let you know if it happens again, but it appears to be fixed for now.

Cheers,

Nik.

From: Todoist Support [mailto:support.xxxxxxxxxx@support.todoist.com]
Sent: Monday, 7 July 2014 12:41 pm
To: Nik Jongsma
Subject: Comment added to Date not updating in Windows Desktop App

[https://dcff1xvirvpfp.cloudfront.net/4d3695b6e5a8984ede0340d41d3d5886_medium.jpg]

Todoist Support<http://todoist.com/Support/> | Clyde Romo (Doist Support Staff) added a comment to question Date not updating in Windows Desktop App<http://todoist.com/Support/show/35145/#comment_116874>




Hi Nik,

Please try reinstalling the Windows app again and observe if the issue still persist afterwards.

Regards,

Clyde



Click this link to see it:
todoist.com/Support/show/35145/#comment_116874<http://todoist.com/Support/show/35145/#comment_116874><http://todoist.com/Support/show/35145/#comment_116874>

If you no longer wish to receive notification emails, click here to unsubscribe<http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>






Click this link to see it:
todoist.com/Support/show/35145/#comment_117256<http://todoist.com/Support/show/35145/#comment_117256>

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Brendon Wadey staff
Replied on Jul 09, 2014 - 00:51

Hi,

It is very odd, it should auto update by itself. I have not been able to reproduce this issue. You are not offline at any time, no heavy proxies or similar?

Regards,
Brendon.

NJ
Nik Jongsma premium
Replied on Jul 09, 2014 - 00:56

Hi Brendon,

No, online all the time and no proxies of any sort.

Cheers,

Nik.

From: Todoist Support [mailto:support.xxxxxxxxxx@support.todoist.com]
Sent: Wednesday, 9 July 2014 8:52 am
To: Nik Jongsma
Subject: Comment added to Date not updating in Windows Desktop App

[cid:image001.jpg@01CF9B53.B63E22B0]

Todoist Support<http://todoist.com/Support/> | Brendon Wadey (Doist Support Staff) added a comment to question Date not updating in Windows Desktop App<http://todoist.com/Support/show/35145/#comment_117576>




Hi,

It is very odd, it should auto update by itself. I have not been able to reproduce this issue. You are not offline at any time, no heavy proxies or similar?

Regards,
Brendon.



Click this link to see it:
todoist.com/Support/show/35145/#comment_117576<http://todoist.com/Support/show/35145/#comment_117576>

If you no longer wish to receive notification emails, click here to unsubscribe<http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>




Clyde Romo staff
Replied on Jul 09, 2014 - 05:13

Hi Nik,

Can you maybe test this on the browser as well? I'd like to see if you get the same problem there or is it just in the desktop app. If you could include some screenshots as well, that would be great as that makes it easier to discuss the issue and figure out what could be causing this. Thanks in advance!

Regards,

Clyde

NJ
Nik Jongsma premium
Replied on Jul 14, 2014 - 02:21

Hi Clyde,

I have tried Todoist in 3 different web browsers (IE11, Firefox and Chrome) and all display the same issue.

Please see the screen shot below, this was taken this morning (Monday 14th of July) and as you can Todoist thinks it still Friday 11th July.

[cid:image003.jpg@01CF9F4D.55C473F0]

If I make a change or add a task etc. then it will sync and update to the correct day, but it doesn’t change itself.

Cheers,

Nik.

From: Todoist Support [mailto:support.xxxxxxxxxx@support.todoist.com]
Sent: Wednesday, 9 July 2014 1:13 pm
To: Nik Jongsma
Subject: Comment added to Date not updating in Windows Desktop App

[https://dcff1xvirvpfp.cloudfront.net/4d3695b6e5a8984ede0340d41d3d5886_medium.jpg]

Todoist Support<http://todoist.com/Support/> | Clyde Romo (Doist Support Staff) added a comment to question Date not updating in Windows Desktop App<http://todoist.com/Support/show/35145/#comment_117603>




Hi Nik,

Can you maybe test this on the browser as well? I'd like to see if you get the same problem there or is it just in the desktop app. If you could include some screenshots as well, that would be great as that makes it easier to discuss the issue and figure out what could be causing this. Thanks in advance!

Regards,

Clyde



Click this link to see it:
todoist.com/Support/show/35145/#comment_117603<http://todoist.com/Support/show/35145/#comment_117603>

If you no longer wish to receive notification emails, click here to unsubscribe<http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>




Brendon Wadey staff
Replied on Jul 14, 2014 - 14:03

Hi,

This is a frustrating issue as we have not been able to reproduce the issue. And frankly, it seems to be working once you start using it, just not at startup.

Which OS are you running, are you on WiFi?

Regards,
Brendon.

NJ
Nik Jongsma premium
Replied on Jul 15, 2014 - 08:10

Hi Brendon,

My computer doesn’t get turned off and is not set to go to sleep or hibernate – it’s on all the time.

I am running Windows 7 Pro 64-bit and am not connected via WiFi.

Cheers,

Nik.

From: Todoist Support [mailto:support.xxxxxxxxxx@support.todoist.com]
Sent: Monday, 14 July 2014 10:04 pm
To: Nik Jongsma
Subject: Comment added to Date not updating in Windows Desktop App

[https://dcff1xvirvpfp.cloudfront.net/b78911c026c5caaeedb1f1217dd7237c_medium.jpg]

Todoist Support<http://todoist.com/Support/> | Brendon Wadey (Doist Support Staff) added a comment to question Date not updating in Windows Desktop App<http://todoist.com/Support/show/35145/#comment_119019>




Hi,

This is a frustrating issue as we have not been able to reproduce the issue. And frankly, it seems to be working once you start using it, just not at startup.

Which OS are you running, are you on WiFi?

Regards,
Brendon.



Click this link to see it:
todoist.com/Support/show/35145/#comment_119019<http://todoist.com/Support/show/35145/#comment_119019>

If you no longer wish to receive notification emails, click here to unsubscribe<http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>




Brendon Wadey staff
Replied on Jul 15, 2014 - 17:08

Hi,

Sorry about this. We will continue to look into it but without being able to reproduce, it is very hard to find the cause.

Regards,
Brendon.

NJ
Nik Jongsma premium
Replied on Jul 24, 2014 - 08:19

Hi,

Just wondering if you were able to replicate this error or find a solution?

We now have this happening in 3 different sites.

Cheers,

Nik.

From: Todoist Support [mailto:support.xxxxxxxxxx@support.todoist.com]
Sent: Wednesday, 16 July 2014 1:08 am
To: Nik Jongsma
Subject: Comment added to Date not updating in Windows Desktop App

[https://dcff1xvirvpfp.cloudfront.net/b78911c026c5caaeedb1f1217dd7237c_medium.jpg]

Todoist Support<http://todoist.com/Support/> | Brendon Wadey (Doist Support Staff) added a comment to question Date not updating in Windows Desktop App<http://todoist.com/Support/show/35145/#comment_119566>




Hi,

Sorry about this. We will continue to look into it but without being able to reproduce, it is very hard to find the cause.

Regards,
Brendon.



Click this link to see it:
todoist.com/Support/show/35145/#comment_119566<http://todoist.com/Support/show/35145/#comment_119566>

If you no longer wish to receive notification emails, click here to unsubscribe<http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>




David Trey staff
Replied on Jul 24, 2014 - 14:06

Hello Nik,

We've passed it to our developers and as soon as we hear back from them, we'll let you know. We hope they can implement forcing Todoist to auto-refresh on midnight which would address this issue.


Best regards,
David

David Trey staff
Replied on Aug 05, 2014 - 10:30

Nik,

This should now be fixed and Todoist will force a sync at midnight.


Regards,
David

NJ
Nik Jongsma premium
Replied on Aug 25, 2014 - 01:02

Hi David,

Thanks for getting back to me.

I have tested this over the past couple of weeks and it now seems to be working.

Thanks for your help.