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Unable to launch Desktop App on Windows 8

I've always had a big problem with the desktop app. I'm on windows 8.1. I've installed the desktop client and it simply does not launch. See screenshot. I'm not logged in elsewhere in the environment and my browser is not open.

The web interface works fine... but I would prefer the desktop client.
Any ideas?

All responses

Z
zcutler premium
Replied on Jul 07, 2014 - 03:32 UTC

I'm having same problem. It opens once after install and then never again.

Clyde Romo staff
Replied on Jul 07, 2014 - 03:52 UTC

Hi,

Are you getting the same problem? (Windows app is blank) Please note that closing the app only minimizes it in the System Tray. Just click on the arrow in the lower right corner of the screen and look for the Todoist icon and double click it to restore. You can also change the behaviour of by changing from there.

Regards,

Clyde

Charles Bonfante premium
Replied on Jul 07, 2014 - 04:11 UTC

It's simply a waste of time to install It does not launch although the icon appears the system tray.

Clyde Romo staff
Replied on Jul 07, 2014 - 04:19 UTC

Hi Charles,

Which problem are you referring to? The screen being blank? If so, have you tried clearing the cache of the Windows app? Here's how you can do it. Go to:

%UserProfile%\AppData\Local\Todoist\Windows

Please try clearing that cache and see it that helps.

Regards,

Clyde

Z
zcutler premium
Replied on Jul 07, 2014 - 05:11 UTC

No that's not the problem. It just doesn't open.

On Sunday, July 6, 2014, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Clyde Romo*
> (Doist Support Staff) added a comment to question Unable to launch
> Desktop App on Windows 8
> <http://todoist.com/Support/show/35138/#comment_116859>
>
> Hi,
>
> Are you getting the same problem? (Windows app is blank) Please note that
> closing the app only minimizes it in the System Tray. Just click on the
> arrow in the lower right corner of the screen and look for the Todoist icon
> and double click it to restore. You can also change the behaviour of by
> changing from there.
>
> Regards,
>
> Clyde
> Click this link to see it:
> todoist.com/Support/show/35138/#comment_116859
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>


--
Sent from Gmail Mobile

Clyde Romo staff
Replied on Jul 07, 2014 - 05:14 UTC

Hi,

What exactly doesn't happen? If you're having the same problem with Charles, please go to:

%UserProfile%\AppData\Local\Todoist\Windows

Once you're in that directory, delete the cache and relaunch the Windows app.

Regards,

Clyde

Charles Bonfante premium
Replied on Jul 07, 2014 - 21:07 UTC

Hi Clyde,

Thanks for the suggestion. Still no joy deleted the cache and relaunched the app. Still a blank dialog box that I clipped in the initial instance. Look like I have no choice but to uninstall. It's a shame I enjoy using the full desktop version on my mac running osx mavericks. It just simply does not launch on windows 8.2.

Regards,
Charles

Z
zcutler premium
Replied on Jul 07, 2014 - 21:49 UTC

I had dell support use some expert only temporary install app called click
to fix or similar name for other 8 probs. They told me programmer only,
or, the like, but, todo now reopens.

On Monday, July 7, 2014, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Charles Bonfante*
> added a comment to question Unable to launch Desktop App on Windows 8
> <http://todoist.com/Support/show/35138/#comment_117169>
>
> Hi Clyde,
>
> Thanks for the suggestion. Still no joy deleted the cache and relaunched
> the app. Still a blank dialog box that I clipped in the initial instance.
> Look like I have no choice but to uninstall. It's a shame I enjoy using the
> full desktop version on my mac running osx mavericks. It just simply does
> not launch on windows 8.2.
>
> Regards,
> Charles
> Click this link to see it:
> todoist.com/Support/show/35138/#comment_117169
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>


--
Sent from Gmail Mobile

Brendon Wadey staff
Replied on Jul 07, 2014 - 22:36 UTC

Hi,

Sadly we are still looking into issues with blank pages, and hope to find something soon. If these suggestions did not help, we do not have a solution at this time.

Regards,
Brendon.

Charles Bonfante premium
Replied on Jul 08, 2014 - 20:27 UTC

Thanks Brendon... dissapointing.. but thank-you for the prompt reply. I've heard this from quite a few users so I think it's something that should be looked into as a priority.

JH
Jeff Harris premium
Replied on Oct 08, 2014 - 08:43 UTC

when do you think there will be a solution? Win 8 is a pretty big opperating system not to support. THanks in advance - oh yay cleaning the cache didnt work because there were non. the win 8 program simply doesnt open fully and looks exactly the picture in the first screenshoot

Clyde Romo staff
Replied on Oct 08, 2014 - 10:56 UTC

Hi Jeff,

Our developer are still investigating as to what causes this issue. Just to clarify, not all Windows 8 machine are affected by this problem. I have a Windows 8 machine and the Windows desktop app is just working fine on it.

We'll update this thread if we have any news about this issue.


Regards,
Clyde

Mushfiq Hussain  premium
Replied on Nov 05, 2014 - 09:14 UTC

i'm running Windows 7 & still facing blank page issue.

AS
Abdullah Saud Al-Naamani
Replied on Nov 12, 2014 - 05:37 UTC

has anyone found a solution to this problem.

Sandie premium
Replied on Nov 12, 2014 - 06:06 UTC

I had this installed on my computer and my phone and it was working and tonight ZILCH. It wouldn't even launch on my windows 7 pc. I uninstalled it and went back to the website to install it again and nothing but errors asking me to Abort, Ignore or Retry.