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Unable to launch Desktop App on Windows 8

I've always had a big problem with the desktop app. I'm on windows 8.1. I've installed the desktop client and it simply does not launch. See screenshot. I'm not logged in elsewhere in the environment and my browser is not open.

The web interface works fine... but I would prefer the desktop client.
Any ideas?

All responses

Z
zcutler
Replied on Jul 07, 2014 - 03:32 UTC

I'm having same problem. It opens once after install and then never again.

Clyde Romo staff
Replied on Jul 07, 2014 - 03:52 UTC

Hi,

Are you getting the same problem? (Windows app is blank) Please note that closing the app only minimizes it in the System Tray. Just click on the arrow in the lower right corner of the screen and look for the Todoist icon and double click it to restore. You can also change the behaviour of by changing from there.

Regards,

Clyde

Charles Bonfante premium
Replied on Jul 07, 2014 - 04:11 UTC

It's simply a waste of time to install It does not launch although the icon appears the system tray.

Clyde Romo staff
Replied on Jul 07, 2014 - 04:19 UTC

Hi Charles,

Which problem are you referring to? The screen being blank? If so, have you tried clearing the cache of the Windows app? Here's how you can do it. Go to:

%UserProfile%\AppData\Local\Todoist\Windows

Please try clearing that cache and see it that helps.

Regards,

Clyde

Z
zcutler
Replied on Jul 07, 2014 - 05:11 UTC

No that's not the problem. It just doesn't open.

On Sunday, July 6, 2014, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Clyde Romo*
> (Doist Support Staff) added a comment to question Unable to launch
> Desktop App on Windows 8
> <http://todoist.com/Support/show/35138/#comment_116859>
>
> Hi,
>
> Are you getting the same problem? (Windows app is blank) Please note that
> closing the app only minimizes it in the System Tray. Just click on the
> arrow in the lower right corner of the screen and look for the Todoist icon
> and double click it to restore. You can also change the behaviour of by
> changing from there.
>
> Regards,
>
> Clyde
> Click this link to see it:
> todoist.com/Support/show/35138/#comment_116859
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>


--
Sent from Gmail Mobile

Clyde Romo staff
Replied on Jul 07, 2014 - 05:14 UTC

Hi,

What exactly doesn't happen? If you're having the same problem with Charles, please go to:

%UserProfile%\AppData\Local\Todoist\Windows

Once you're in that directory, delete the cache and relaunch the Windows app.

Regards,

Clyde

Charles Bonfante premium
Replied on Jul 07, 2014 - 21:07 UTC

Hi Clyde,

Thanks for the suggestion. Still no joy deleted the cache and relaunched the app. Still a blank dialog box that I clipped in the initial instance. Look like I have no choice but to uninstall. It's a shame I enjoy using the full desktop version on my mac running osx mavericks. It just simply does not launch on windows 8.2.

Regards,
Charles

Z
zcutler
Replied on Jul 07, 2014 - 21:49 UTC

I had dell support use some expert only temporary install app called click
to fix or similar name for other 8 probs. They told me programmer only,
or, the like, but, todo now reopens.

On Monday, July 7, 2014, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Charles Bonfante*
> added a comment to question Unable to launch Desktop App on Windows 8
> <http://todoist.com/Support/show/35138/#comment_117169>
>
> Hi Clyde,
>
> Thanks for the suggestion. Still no joy deleted the cache and relaunched
> the app. Still a blank dialog box that I clipped in the initial instance.
> Look like I have no choice but to uninstall. It's a shame I enjoy using the
> full desktop version on my mac running osx mavericks. It just simply does
> not launch on windows 8.2.
>
> Regards,
> Charles
> Click this link to see it:
> todoist.com/Support/show/35138/#comment_117169
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>


--
Sent from Gmail Mobile

Brendon Wadey staff
Replied on Jul 07, 2014 - 22:36 UTC

Hi,

Sadly we are still looking into issues with blank pages, and hope to find something soon. If these suggestions did not help, we do not have a solution at this time.

Regards,
Brendon.

Charles Bonfante premium
Replied on Jul 08, 2014 - 20:27 UTC

Thanks Brendon... dissapointing.. but thank-you for the prompt reply. I've heard this from quite a few users so I think it's something that should be looked into as a priority.

JH
Jeff Harris premium
Replied on Oct 08, 2014 - 08:43 UTC

when do you think there will be a solution? Win 8 is a pretty big opperating system not to support. THanks in advance - oh yay cleaning the cache didnt work because there were non. the win 8 program simply doesnt open fully and looks exactly the picture in the first screenshoot

Clyde Romo staff
Replied on Oct 08, 2014 - 10:56 UTC

Hi Jeff,

Our developer are still investigating as to what causes this issue. Just to clarify, not all Windows 8 machine are affected by this problem. I have a Windows 8 machine and the Windows desktop app is just working fine on it.

We'll update this thread if we have any news about this issue.


Regards,
Clyde

Mushfiq Hussain  premium
Replied on Nov 05, 2014 - 09:14 UTC

i'm running Windows 7 & still facing blank page issue.

AS
Abdullah Saud Al-Naamani
Replied on Nov 12, 2014 - 05:37 UTC

has anyone found a solution to this problem.

Sandie premium
Replied on Nov 12, 2014 - 06:06 UTC

I had this installed on my computer and my phone and it was working and tonight ZILCH. It wouldn't even launch on my windows 7 pc. I uninstalled it and went back to the website to install it again and nothing but errors asking me to Abort, Ignore or Retry.

CC
Carlos Contreras premium
Replied on Jan 19, 2015 - 15:16 UTC

The apps runs perfectly on my android phone and when using chome. But the app for desktop with windos 8 does not open at all.

David Trey staff
Replied on Jan 19, 2015 - 15:22 UTC

Hello Carlos,

Please check if the app isn't running in the background already. If it is, you can bring it back with Ctrl+Alt+T. If you don't like this behavior, you can right-click on the red TD icon in the system tray, go to Configuration and set it to quit upon closing rather than hide to tray.


Regards,
David

G
Guillermo
Replied on Jan 22, 2015 - 02:40 UTC

Hey,

I'm having a couple of issues with todoist. First, the desktop app won't run (Windows 8.1) and secondly my projects don't sync between pc (website) and phone (app). I have great expetations about this tool, wouldn't like to be disappointed.

Brendon Wadey staff
Replied on Jan 22, 2015 - 02:46 UTC

Guillermo,

Please make sure each platform is logged into the same account, log out and back in again.

Also, our app sits in the system tray, see if the TD icon is beside the clock, you can open and close from there.


Regards,
Brendon

DV
Daniel Vázquez González premium
Replied on Jan 23, 2015 - 10:28 UTC

HI! I have the same problem but my screen is in black colour.

I can´t do anything with the windows application.

Regards

David Trey staff
Replied on Jan 23, 2015 - 13:40 UTC

Hello Daniel,

If your computer has Intel Graphics and also an AMD GPU, please disable the GPU and tun it off Intel Graphics and see if it helps.


Regards,
David

DV
Daniel Vázquez González premium
Replied on Jan 23, 2015 - 18:45 UTC

Hi David! If I disable the GPU or disable Intel Graphics, Todoist works ok, but I don´t put 2 screen for example.

This solution isn´t ok.

Can you help me?

David Trey staff
Replied on Jan 23, 2015 - 18:50 UTC

Daniel,

We're very sorry for the inconvenience, we'll have to address this issue on our end and our developers will look into doing so.


Regards,
David

Nejat Şişmanoğlu
Replied on Feb 06, 2015 - 13:27 UTC

Guys are you kidding with us? That's a very basic issue, the app does not OPEN on windows. Isn't there any update or something? Outlook add-on doesn't work as well.

David Trey staff
Replied on Feb 06, 2015 - 13:30 UTC

Hello Nejat,

We're sorry for the inconvenience, as soon as we have a .NET developer that can address these issues, it will all be fixed ASAP.


Regards,
David

Nejat Şişmanoğlu
Replied on Feb 06, 2015 - 13:37 UTC

All right the issue is probably PROXY and these lovely guys do not offer a proxy option in their settings. And they require a tiny fee of 29$ for a TO-DO app that does not launch AT WORK. Yes, I am using this in my couch guys while watching some silly stuff. That's my favourite moment for creating to-do lists. I'd love to pay 29 bucks for this

Oh another solution, use hotspot at work, it works. Unless you DO NOT need to connect your company stuff while working!

MR
Michael Rogovin
Replied on Feb 09, 2015 - 01:31 UTC

I have a similar issue. Win 8.1 on a Surface Pro 3 Click or tap on the icon on the desktop or Metro start screen and nothing happens. There are 3 processes running. Terminate all3 and tap on the icon to run the program again and it launches fine.

Clyde Romo staff
Replied on Feb 09, 2015 - 01:41 UTC

Hi,

When you close the Windows app, it does not actually quit but is minimized in the notifications area so you can easily relaunch it.

Please change the close behavior by going to the notifications area → right clicking on the Todoist icon → selecting "Configuration" → and changing the close behavior to "Close". (See attached images.)

After doing this change, you should be able to relaunch the Windows app without manually terminating the process running in the background.


Regards,
Clyde

MR
Michael Rogovin
Replied on Feb 09, 2015 - 19:08 UTC

Yup. That did it! Thanks

SH
Steve Hastings premium
Replied on Feb 25, 2015 - 16:16 UTC

Same issues as above with windows app. So will launch (after changing setting to close versus reduce to system tray). But once launched, can't do anything....click add a todo or settings and it freezes every time.

David Trey staff
Replied on Feb 25, 2015 - 16:17 UTC

Hello Steve,

Please try to go to C:\Users\[username]\AppData\Local\Todoist\Windows, delete the "Cache" folder there, then reload the app and let us know if it helps.


Regards,
David