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Premium Member

JW

I am a premium member and tried business but decided not to move forward - now it will not allow me to add notes because it says i am not a premium member?

All responses

David Trey staff
Replied on Jul 03, 2014 - 12:07

Hello Jennifer,

Signing up for Todoist for Business, removes Premium from your account and credits the first Business invoice with the value of the remaining Premium time.

That said, to restore Premium, please cancel your Business service ("Cancel my account" in "Accounts & Billing", in the Business Admin panel), then send us the order reference ID of your payment and we'll re-add the remaining Premium time to your account.


Best regards,
David

JW
Jennifer Warner premium
Replied on Jul 03, 2014 - 12:14

I did that but I paid my service awhile ago – I don’t know the reference id

From: Todoist Support [mailto:support.34913.527361.26236baa3d99d418bc36@support.todoist.com]
Sent: Thursday, July 03, 2014 1:08 PM
To: Jennifer Warner
Subject: Comment added to Premium Member

[https://dcff1xvirvpfp.cloudfront.net/23de784c16b0428eb670b2a6d334609c_medium.jpg]

Todoist Support<http://todoist.com/Support/> | David Trey (Doist Support Staff) added a comment to question Premium Member<http://todoist.com/Support/show/34913/#comment_116262>




Hello Jennifer,

Signing up for Todoist for Business, removes Premium from your account and credits the first Business invoice with the value of the remaining Premium time.

That said, to restore Premium, please cancel your Business service ("Cancel my account" in "Accounts & Billing", in the Business Admin panel), then send us the order reference ID of your payment and we'll re-add the remaining Premium time to your account.


Best regards,
David



Click this link to see it:
todoist.com/Support/show/34913/#comment_116262<http://todoist.com/Support/show/34913/#comment_116262>

If you no longer wish to receive notification emails, click here to unsubscribe<http://todoist.com/Support/core/cancelSubscription/527361/067d920465516397a96b0ebf7dd954aa/>




David Trey staff
Replied on Jul 03, 2014 - 12:16

Jennifer,

I can only add Premium to your account based on the payment ID :-( Please check your spam folders to find the original receipt. It might have been sent by us, PayPal, Google or Apple depending on how you've paid for it.


Best regards,
David

JW
Jennifer Warner premium
Replied on Jul 03, 2014 - 12:30

What email address would it have come from

From: Todoist Support [mailto:support.34913.527361.26236baa3d99d418bc36@support.todoist.com]
Sent: Thursday, July 03, 2014 1:17 PM
To: Jennifer Warner
Subject: Comment added to Premium Member

[https://dcff1xvirvpfp.cloudfront.net/23de784c16b0428eb670b2a6d334609c_medium.jpg]

Todoist Support<http://todoist.com/Support/> | David Trey (Doist Support Staff) added a comment to question Premium Member<http://todoist.com/Support/show/34913/#comment_116268>




Jennifer,

I can only add Premium to your account based on the payment ID :-( Please check your spam folders to find the original receipt. It might have been sent by us, PayPal, Google or Apple depending on how you've paid for it.


Best regards,
David



Click this link to see it:
todoist.com/Support/show/34913/#comment_116268<http://todoist.com/Support/show/34913/#comment_116268>

If you no longer wish to receive notification emails, click here to unsubscribe<http://todoist.com/Support/core/cancelSubscription/527361/067d920465516397a96b0ebf7dd954aa/>




JW
Jennifer Warner premium
Replied on Jul 03, 2014 - 12:34



From: service@paypal.com [mailto:service@paypal.com]
Sent: Monday, March 17, 2014 2:03 PM
Subject: Receipt for Your Payment to Ist Productivity



[PayPal logo]

Mar 17, 2014 11:03:25 PDT
Transaction ID: 3KU52639BR542873S<https://www.paypal.com/us/cgi-bin/webscr?cmd=_view-a-trans&id=3KU52639BR542873S>

Hello Jennifer Hardy,

You sent a payment of $29.00 USD to Ist Productivity
(support@wedoist.com<mailto:support@wedoist.com>)



It may take a few moments for this transaction to appear in your account.
________________________________
Merchant
Ist Productivity
support@wedoist.com<mailto:support@wedoist.com>

Instructions to merchant
You haven't entered any instructions.


Description

Unit price

Qty

Amount

Todoist Premium (1 year)
Item# 1

$29.00 USD

1

$29.00 USD

Subtotal

$29.00 USD

Total

$29.00 USD

Payment

$29.00 USD

Charge will appear on your credit card statement as "PAYPAL *ISTPRODUCTI"
Payment sent to support@wedoist.com<mailto:support@wedoist.com>






Issues with this transaction?
Y

PayPal Email ID PP120 - 542f1365ed30c


David Trey staff
Replied on Jul 03, 2014 - 12:34

Jennifer,

If you've paid using your credit card through our site, then it should come from support@todoist.com in other cases I unfortunately don't know what addresses PayPal, Google or Apple would use but if you've made the payment through their service, it would show up along with the ID on the payment history on your PayPal, PlayStore or App Store account.


Best regards,
David

David Trey staff
Replied on Jul 03, 2014 - 12:42

Jennifer,

Sorry, I replied at the same time as you've send your reply. Your account has now been set to Premium.


Best regards,
David

JW
Jennifer Warner premium
Replied on Jul 03, 2014 - 12:46

Thanks!

From: Todoist Support [mailto:support.34913.527361.26236baa3d99d418bc36@support.todoist.com]
Sent: Thursday, July 03, 2014 1:43 PM
To: Jennifer Warner
Subject: Comment added to Premium Member

[https://dcff1xvirvpfp.cloudfront.net/23de784c16b0428eb670b2a6d334609c_medium.jpg]

Todoist Support<http://todoist.com/Support/> | David Trey (Doist Support Staff) added a comment to question Premium Member<http://todoist.com/Support/show/34913/#comment_116280>




Jennifer,

Sorry, I replied at the same time as you've send your reply. Your account has now been set to Premium.


Best regards,
David



Click this link to see it:
todoist.com/Support/show/34913/#comment_116280<http://todoist.com/Support/show/34913/#comment_116280>

If you no longer wish to receive notification emails, click here to unsubscribe<http://todoist.com/Support/core/cancelSubscription/527361/067d920465516397a96b0ebf7dd954aa/>