+ Add Question

Cancel account

DG

I would like to cancel my account. Too hasty of a decision. Please advise.

All responses

David Trey staff
Replied on Jun 24, 2014 - 21:28 UTC

Hello Debra,

Please clarify - do you want to delete your Todoist account or cancel Premium and receive a refund?

For a refund, we'll need the order reference ID of your payment.

If there was anything in particular that you didn't like about Todoist, please let us know, it would help us improve it in the future.


Best regards,
David

KP
Kash Patton
Replied on Sep 30, 2014 - 07:42 UTC

My Evernote Pro feautures the Reminder functions as well. No need for any additional tool, even though I must say your app is very pretty and convenient.

I cannot cancel because I need to put in my password. Since I logged in with the Google+-Login I have no such passward. Clicking "forget password" tells me it cant find my email adress...

Please help!

Clyde Romo staff
Replied on Sep 30, 2014 - 10:03 UTC

Hi Kash,

Please create a Todoist password by going to Todoist Setting -> Account and create a new password from there. You can then use your newly created password to cancel your account.


Regards,
Clyde

НТ
Никита Тимошенко
Replied on Nov 01, 2014 - 15:45 UTC

Hi, how i can cancel Premium and receive a refund?

Brendon Wadey staff
Replied on Nov 01, 2014 - 15:47 UTC

Hi,

Start your own private thread asking for a refund :) We can then help you out.


Regards,
Brendon

НТ
Никита Тимошенко
Replied on Nov 01, 2014 - 15:51 UTC

Give some contact. I know english not very well. I don't undersand what i need to do

НТ
Никита Тимошенко
Replied on Nov 01, 2014 - 15:56 UTC

own private thread what is it?
i need my money back...
have you some specialist, who speak in russian?
my email is nikitatimd@gmail.com

Brendon Wadey staff
Replied on Nov 01, 2014 - 17:04 UTC

Hi,

Your payment has now been refunded.


Regards,
Brendon

RL
Richard Larsson premium
Replied on Nov 01, 2014 - 17:12 UTC

I subscribed in September and have been nothing but disappointed. Possible to get a refund as well? I expect no but I guess it never hurts to ask.

Reasons: I **still** can't use Todoist properly on a Hi-DPI display (Surface Pro, Pro 2, Pro 3, etc.) due to the text being so small. Also, no Windows Phone app and I see Wunderlist has neither issue so I've moved over.

Brendon Wadey staff
Replied on Nov 01, 2014 - 17:16 UTC

Richard,

No, that is outside of return policy. As for the DPI issue, its something we are working on, but is taking longer then we hoped.


Regards,
Brendon