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Account lost

WB

I have two accounts. One for work, where we switched systems, computer, e-mail, everything and I can't remember the password. I cannot use the e-mail address anymore to recover the password, so I thought I could find (both) my account(s) by logging on via google. However, I still can't find my account. What can I do to recover my account and information?

All responses

Brendon Wadey staff
Replied on Jun 24, 2014 - 16:02 UTC

Wieger,

Did your work account use Google to sign in, if it did it should sign you in without issue, and allow you to change information. If it never did, that would be the reason it does not work.

Now sadly, the only way to recover the account is to use the Password Reset. Is there anyway the email is still active, and you could get an email sent there?

Even on our end we have no options, only a manually password reset which would of course send to that email address.

Regards,
Brendon.

WB
Wieger Bakker
Replied on Jun 24, 2014 - 18:29 UTC

Thank you. Since that e-mail address no longer functions, it is not an option. I will look for the password some more and if I can't find it, I will have to start over.

Brendon Wadey staff
Replied on Jun 24, 2014 - 18:33 UTC

Wieger,

Very sorry about that. We actually don't have access to that information to keep things secure for everyone.

Regards,
Brendon.