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subtasks missing


I created one project share as supermarket. In supermarket project, i added an task as supermarket and many subtasks with names what i needed to buy.

The major sub-tasks was created in web (Chrome). Few subtasks was created in android or iphone.

there were more 50 subtasks. The major them completed.
when i need to buy any item again, i uncompleted the subtask.


All subtasks have already add and sync, when they disapear.
We used this subtasks for many months.


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Clyde Romo STAFF
Replied on Jun 24, 2014 - 07:00
Hi Emanoel,

How many sub-tasks are gone? It is just a few or are they all gone? Can you please check the "show completed task" in that project and see if those sub-tasks show up there?

Also, it would be best if we continue this on a new thread as the problem is unrelated to the it. Please let me know so I can help you further.

Regards,

Clyde


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i thinked that they were 50 subtasks, but there were much more.
i organize the subtasks for alphabetic. All substasks in this project that begin after of word "E" disapear.

some subtasks, i have how repair by notify of my wife. She went to supermarket and completed some substaks that disapear.

i checked the "show completed task" in that project but doesn´t work.

All responses

David Trey staff
Replied on Jun 24, 2014 - 12:53

Hello Emanoel,

So to clarify, we're talking about one single project that contains one single parent task and about 50 sub-tasks below it all on the first indent level, is that correct?

If so, what is the due date of the parent task and the sub-tasks? Do they have any dates?

Also, please clarify this sentence: "All subtasks have already add and sync, when they disapear." - what do you add to the sub-tasks when they sync and do they disappear when you do that?

If you can reliably reproduce this in a newly created project with only a couple of test tasks, please let us know how you're triggering this bug.


Best regards,
David

Emanoel Alves premium
Replied on Jun 25, 2014 - 07:44

David,
now, it´s works.
I and my wife move a substask to task. When I or we complete this tasks, all subtask completed.

Looking for in iphone, i saw this.. I fix it and all subtasks come back.

thanks for help and sorry for my mistake.