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Todoist OSX App Just Doesn't Reliably Sync

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One of the things I like most about Todoist is that the apps are very clean and easy to read and use. I have my OSX app up in a corner of my second monitor all day long. It's a great way to quickly reference what I have to do and what I've gotten done.

The problem is that it doesn't update reliably. As you can imagine, this is a problem in a to-do app.

I've already complained about how it doesn't automatically update the list view overnight; in order to see my current tasks at the start of the next business day I have to click on a new view to force a refresh. Yesterday I added several to-do items via my iPhone (which I do regularly) and while I got email reminders that they were due today they did not show up in my OSX app at all, even when I clicked between views to force a refresh. They just weren't there.

When I restarted the app, however, they appeared. Not acceptable.

Also, I find that I am logged out once per day and have to log in again. That's annoying.

This app appears to be not much more than a Fluid-based web app, and it disappoints me that I'm so invested in a clean, easy-to-use to-do system with a desktop interface that doesn't actually show me my to-dos. This is a problem.

Wunderlist has great sync but an awful interface, which is why I gave it up. You have awful sync and a wonderful interface. Any chance of fixing the sync issues... SOON?

What are your plans to make this app stable and usable? What's the timeline?

Thanks.

All responses

David Trey staff
Replied on Jun 22, 2014 - 15:46

Hello,

We're sorry to hear that. I can't reproduce these issues. If Safari isn't set to clear the cache periodically or clear its cookies, then the app should never log you out. Sync should also be 100% reliable on all platforms.

Please tell me, does clearing Safari's cache make any difference? The app runs as a Safari window and share's all Safari's data and settings. We'll soon port it over to Chromium which should address a few issues.

Also, you should have to change the view in the app and even if you do, this doesn't necessarily reload its data. In the bottom-right corner, you should see a small circular icon, please try to click it as this will actually completely reload the content of the app. Let me know if this helps and along with Safari's cache cleaning fixed these issues permanently.


Best regards,
David

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Art Adams premium
Replied on Jun 22, 2014 - 18:25

I have a cookie management app that may be clearing cookies on occasion. I'll set it to ignore Todoist. When I downloaded it as an "app" I didn't expect it to simply be an instance of a browser window, but an actual standalone app, so I didn't think that browser cookie management software would affect it.

There is no small circular reload icon in this app. There is a gear icon in the top right corner but it does not include a refresh feature. As best I can tell there is no refresh button on the "app." I can right click on the window and force it to reload as I would a browser window, but this seems inelegant.

Clyde Romo staff
Replied on Jun 22, 2014 - 23:52

Hi Art,

To refresh the Mac app, you just have to click on the "TD" logo in the upper left corner of the screen.

Regards,

Clyde