+ Add Question

Slooooow updating when a project is unarchived

When I try to unarchive a project, I find that it takes a minute or two at best, and sometimes up to ten minutes for the project to migrate from the archive list to the main projects window in the MacOS version.

If I do this on the desktop from the Mac app, ironically I can see the change almost instantaneously on my phone or in the web app, well before the app that the change was made in catches up. If I logout and back in again it refreshes, but obviously that is a PITA.

For the record, this behaves the same after quitting and relaunching, clearing my Safari cache, etc.

All responses

David Trey staff
Replied on Jun 21, 2014 - 11:34

Hello Ron,

I'm not sure if that's the same issue as you describe, but I've been able to reproduce something like this on every platform incl. web, Mac app etc.

I archive a project, I try to un-archive it and on any platform, it will not appear back on the project list until I reaload the page or, on the Mac, use the circular reload icon in the bottom-right.

Please confirm if that's the same behavior you're experiencing. Though even if not, this is most likely related. I've passed it to our developers.


Best regards,
David

Ron Haake premium
Replied on Jun 21, 2014 - 16:18

If you are talking about the icon below the tasks list that has the tooltip of Show Completed Tasks, then this does not affect the behavior I described. It does not force a reload of my projects. It does only what it says it does. I just unarchived a project, hit that button five minutes ago, and am still waiting for the project to show up in my MacOS version of Todoist. It disappears from the archived list and hangs in limbo until eventually appearing on my active project list. Perhaps it is related to having a lot of archived projects?

David Trey staff
Replied on Jun 21, 2014 - 16:30

Ron,

I'm referring to the similar circular icon, but not below the task list, but at the very bottom of the app's window. In the same area on the left, you'd see the TD icon, on the right - the "Reload" icon.


Best regards,
David

Ron Haake premium
Replied on Jun 21, 2014 - 16:38

What you describe sounds like the previous UI on the Mac. I'm either more dense than I realized (a distinct possibility), or running a different version.

David Trey staff
Replied on Jun 21, 2014 - 17:00

Ron,

I see, you've made the app's window wide enough for it to switch to the traditional web-view. If you make it smaller to the point where it hides the left pane, then you will see these options at the bottom.

In the full view, you could click on the TD icon in the top-right corner to reload. But still, that fact that it doesn't do this automatically is an issue we'll look into.


Best regards,
David

Ron Haake premium
Replied on Jun 21, 2014 - 17:14

Ahh. I never read that I shouldn't do that, and it's much more useful for me to not have to have a modal view. I use Todoist on a second 21" monitor that complements my main 27" one, so it only takes up a third of the screen.

IMO, fixing the bug and presenting as many options in a larger window as are offered in a smaller one would be equally useful. At least you presented me with a workaround: Unarchive project, narrow window size, hit refresh button, widen window, edit project.

Thanks, David.

David Trey staff
Replied on Jun 21, 2014 - 19:06

Ron,

To clarify - it's not that you shouldn't do that, we've intended it to switch to full view if it has enough room to display the left panel. In fact, the only reason the reload button is there in the mini view is because you don't see the "TD" logo in the top-left corner which also acts as a reload button.

But anyway, it's on our devs' to-do list and once we address the main issue, reloading will not be necessary at all :-)


Best regards,
David

Ron Haake premium
Replied on Jun 21, 2014 - 19:18

Ahhh . . . that's the epiphany I was hoping for. I never realized that he TD logo acted as a refresh button. I guess I never hovered over it to see the tooltip. One extra click to refresh is a relatively minor issue. BTW: my "never read that I shouldn't do that" was about 51% facetious.

Thanks again for the prompt and helpful support.

David Trey staff
Replied on Jul 03, 2014 - 18:38

Ron,

The bug reg. unarchived projects not returning to the active list if you don't refresh it has now been fixed.


Best regards,
David

Ron Haake premium
Replied on Jul 03, 2014 - 18:49

Beautiful, David. It refreshes ninja fast now. Thanks.