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SMS reminders do not work

VS

Hi Support,

SMS reminders seem not working.
Created task called "test" with reminder on "20 Jun 2014 @ 18:52", it's 19:04 now, still did not get any SMS.

Could you please take a look.

All responses

Brendon Wadey staff
Replied on Jun 20, 2014 - 15:17

Hi Vladimir,

In the settings page (top right corner, gear icon, Settings) under Reminders, have you tried the Send Test SMS? Does that work.

Try changing the phone settings to International for the provider, and trying both of the Canadian Send From numbers.

Regards,
Brendon.

VS
Vladimir Sorokin premium
Replied on Jun 21, 2014 - 21:02

Hi Brendon,

I have International as provider.
I tried "Send Test SMS" using both Canadian and one USA From number. None of them worked.

David Trey staff
Replied on Jun 22, 2014 - 12:37

Hello Vladimir,

We're sorry for the inconvenience, we're investigating this issue now and the service will be restored very soon.


Best regards,
David

VS
Vladimir Sorokin premium
Replied on Jul 02, 2014 - 19:40

Hi David, Brendon,

Could you please advise whether there is any progress on this issue?
I'm still not getting my SMS reminders.

Thanks.

Brendon Wadey staff
Replied on Jul 02, 2014 - 19:45

Vladimir,

Sorry for the delay, I have just brought the question up again.

Regards,
Brendon.

VS
Vladimir Sorokin premium
Replied on Jul 18, 2014 - 06:56

Hi Support,

I'm still facing the same problem. Sometimes I get SMS reminders (e.g. today), sometimes not (e.g. yesterday).
I like Todoist, but SMS reminders were the main reason why I bought premium account and currently the quality of this service is unacceptable. It is very frustrating.

Vladimir.

David Trey staff
Replied on Jul 18, 2014 - 11:56

Hello Vladimir,

We're sorry to hear that :-( We're gathering as much information about this issue as we can to find a pattern and if you don't mind, we'd appreciate if you could fill out this form which would help us find the source of this issue: https://docs.google.com/forms/d/1uE-6j2ZkdqkYeAnRFu-NEcjsMeY9Y87HSowI0xRCOD8/viewform


Best regards,
David

VS
Vladimir Sorokin premium
Replied on Jul 21, 2014 - 20:22

Hi David,

Sure, just filled it.