+ Add Question

Need your help to correct the payment made

J

My Name is Suresh Ambat. I am the founder for Building Blocks India (www.buildingblocksindia.org). I have been using your trial version for the last few days and found it an extremely good program that is going to help my organisation.

Without realising, i paid USD 29 and again another USD 58. Could you please merge these payments into one and extend my usage for my premium account until June 2017 (from June 2014 - 2017) for 3 years subscriptions. I am not subscribing to a business account, as we a charity and we have limited funding for this.

Appreciate your help

All responses

Clyde Romo staff
Replied on Jun 17, 2014 - 07:12

Hi James,

Can you maybe give me to the transaction ID/reference number of your $58 USD purchase so I can process this for you? We'll gladly transfer them to your existing account. :-)

Regards,

Clyde

J
james.ambat premium
Replied on Jun 17, 2014 - 07:42

Hi
Thank you for your quick response.

ORDER 1:

ORDER DETAILS
Buyer: Suresh Ambat
Order reference: ch_4Eivpypd5bEgjS
Date of purchase: June 17, 2014 - 05:50
Total amount: $29 USD
SELLER DETAILS
Doist
201 Mission Street, Suite 1200
San Francisco, CA 94105
USA

ORDER 2 : Attaching the bill.

Can you please transfer both my paymnets to my james.ambat@buildingblocksindia.org account. Thanks for your help.

James Suresh Ambat

J
james.ambat premium
Replied on Jun 17, 2014 - 07:46

CONFIRMATION MAIL FROM TODOIST:


Todoist
Dear james.ambat,
Good news– your credit card has been successfully charged for your Todoist for Business subscription.
Account name: Building Blocks India Amount charged: $58.00
You may download the invoice from this direct link.
Please visit the Todoist billing page for more information
We look forward to continuing to help you and your team become more productive!
Best regards,

Todoist Team

J
james.ambat premium
Replied on Jun 17, 2014 - 12:32

Dear Todoist Team,

Please revert back. Thanks.

James Sureh Ambat

David Trey staff
Replied on Jun 17, 2014 - 12:42

Hello James,

According to our database, the account james.ambat@buildingblocksindia.org is Premium until July 9th, 2014 which seems to be the free trial.

That said, I have removed the year of Premium from the account admin@buildingblocksindia.org and moved it to the account james.ambat@buildingblocksindia.org which is now Premium until July 9th, 2015.

As for the remaining 2 upgrades, please tell me - what account did you use with them? If you'd used the same one, then it should have already been Premium for 2 years, but it's not. So did the payment actually come through? Was it for 1 account or did you add a user to your Business account and it contains 1 year of Premium for you and 1 year for the user? If so - what's the user's email address?


Best regards,
David

J
james.ambat premium
Replied on Jun 21, 2014 - 04:51

Hi David

The first payment of USD 29 was made from the account admin@buildingblocksindia.org
The second payment of USD 58 was made from james.ambat@buildingblocksindia.org.
Without realising, i paid USD 29 and again another USD 58.

I got the confirmation from my bank that the transaction was successful and the said amounts been deducted.

I did not add any user from my account, i want my account to be premium NOT business. Could you please help me in transferring my payments to james.ambat@buildingblocksindia.org and extending the life period. Thanks in advance.

James Ambat

David Trey staff
Replied on Jun 21, 2014 - 11:41

James,

If you don't want to use Business, please go to Business Admin -> Accounts and Billing (using this account: james.ambat@buildingblocksindia.org ) and use the "Cancel my account" link as soon as possible as only this will prevent further payments.

While you're there, do you see any users listed there aside from you?

Also, please send us (you can attach it here) the invoice for the $58 payment, based on which we can add the extra +2 years of Premium to your account.


Best regards,
David

J
james.ambat premium
Replied on Jun 23, 2014 - 09:50

Dave,

I deleted my Business Account.

The first payment was made from admin@buildingblocksindia.org (USD 29) details below:

PAYMENT 1:
ORDER DETAILS
Buyer: Suresh Ambat
Order reference: ch_4Eivpypd5bEgjS
Date of purchase: June 17, 2014 - 05:50
Total amount: $29 USD
SELLER DETAILS
Doist
201 Mission Street, Suite 1200
San Francisco, CA 94105
USA


PAYMENT 2: This payment is done from james.ambat@buildingblocksindia.org (Bill attached)

Could you please transfer all the payments to james.ambat@buildingblocksindia.org and extend my TODOIST life period.

Thank you so much for your help.

James Suresh Ambat

Clyde Romo staff
Replied on Jun 23, 2014 - 09:57

Hi James,

I have now added the 2 years additional premium time to james.ambat@buildingblocksindia.org.

Regards,

Clyde