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Votebox?

CD

Why was the Votebox closed?

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LG
Lucy Gordon premium
Replied on Jun 17, 2014 - 06:08

I would like to know this too. And what is happening with all the suggestions from it?

David Trey staff
Replied on Jun 17, 2014 - 06:54

Hello,

We are unable to add all hundreds of requested features and, each time we add a new one, it can give you a false impression that we ignore all others which is certainly not the case.

In addition, we must continue to be very prudent about what we add to our apps and software– this way, we can ensure that Todoist remains a beautifully designed and easy-to-use app which is the reason most of our users choose it as their preferred to-do list.

That said, we have not deleted the contents of the Votebox, we have it in our database and we'll continue improving Todoist based on your past and future requests.


Best regards,
David

Markus Nordhaus premium
Replied on Jun 19, 2014 - 09:29

That is really a very bad descission! I think the votebox is the best instrument to improve Todist. Off course there were many suggestions but they all were priorised. I'm premium user till october and now this is a big con to extend my premium plan. It forces me to look for alternatives. Actually you ignore these suggestion and with the current descission you are going to hide all the users demants documentet in the votebox!

All the valuable suggestions to improve todoist - step by step are hidden ... that is realy sad!

TP
Trish Putnam premium
Replied on Jun 19, 2014 - 13:49

I have to second the notion that disabling Votebox is a poor choice.

It sends the message that you don't want to hear what's important to your customers RIGHT NOW, and believe me, I have now heard that message loud and clear. Had I known that you were moving in that direction, I do not believe I would have signed up for a premium account, and I will likely examine the available options and move on when I identify it. I always prefer to deal with companies which are open to customer input in an organized fashion.

Most businesses that effectively use Votebox and its ilk make it clear that it's an advisory system and no guarantee is made that any particular feature will be implemented, or that any that are implemented will be done in order of popularity.

Brendon Wadey staff
Replied on Jun 19, 2014 - 13:50

Hi,

We have not changed anything about the way we develop. We are still taking your suggestions, your complaints and incorporating that into what we do next. We just simply do not have a public location dedicated to this.

Regards,
Brendon.

TP
Trish Putnam premium
Replied on Jun 19, 2014 - 14:42

I understand this. However, I find it disturbing that the team somehow thinks tracking a system for customer improvements that is basically random email and forum posts is a better idea than something which can be used to gather information in a more automated fashion and potentially allows for better analysis of the data gathered.

I'm sure you had reasons for this, but the message it SENDS is negative and takes a way a level of transparency, which is a very poor customer message.

I'm a premium member currently. I'm not throwing a tantrum and closing my account unless I find a better option, but I WILL look, since I feel that my trust has been weakened. Perception is everything in marketing. You've injured that perception.

G
Greenspan premium
Replied on Jun 19, 2014 - 14:57

Agree with all the folks above.
NirvanaHQ did the exact same thing. They were awesome listeners of their users, and then once they had a finished product, they closed down their entire discussion forums. People left in droves, many jumping to Todoist even (including me).

Now I see the same thing happening here. Who's to believe that you will not close down this forum as well, and expect to provide support just via email?
Not that you would, bust just saying. That's the kind of questions such an action raises.

Folks who participate in this forum, and voted in the votebox, are your most vociferous users who help spread Todoist by word of mouth. They love the attention they get, and feel part of the development process by voting. They write great things about Todoist in forums and websites.
Attempts to alienate them by such actions is not a good move.

Markus Nordhaus premium
Replied on Jun 19, 2014 - 15:04

I've made suggestions and drawed ways how it could be implemented since I'm using Todoist. All in a constructive way. Now, this is like a slap in my face :-(

Denis premium
Replied on Jun 20, 2014 - 01:48

Agree with all the above. It was really nice feature which helped a lot understanding future road map and that your voice as a client matters.

Markus Nordhaus premium
Replied on Jun 20, 2014 - 03:57

My recommendation to this issue:

- Open a page with a roadmap
- Add the most requested features ordered by users demand
- priorise bugfixes at the top

When these roadmap is fixed consider to reopen the votebox while creating a new roadmap.

With that you'll get back the transparancy wich is very importend.

A
Anna premium
Replied on Jun 22, 2014 - 10:08

A shame it doesn't work anymore. Where are we supposed to post suggestions now?

David Trey staff
Replied on Jun 22, 2014 - 12:43

Hello Anna,

You're welcome to continue sending your suggestions to us directly using this Support section :-)


Best regards,
David

DS
Dorian Strasser premium
Replied on Jun 23, 2014 - 06:54

Honestly, I absolutely can't understand that decision. I think that this is really wrong and after waiting for month to be able to filter projects and tracking the (non existing) progress via the votebox, I'm now convinced that my premium membership I signed up for in January was a fault.

Sachin Ganpat premium
Replied on Jun 23, 2014 - 09:25

I agree with Markus' idea of a public roadmap. At least we know where ToDoist is going.

As for the Votebox, it was a poor decision to remove it, but from my experience, I didn't think ToDoist was even using that forum to decide features. So whether it's there or not, I expect no change in the way ToDoist operates.

Devon H.
Replied on Jun 23, 2014 - 10:35

This poor decision definitely sends the message that the items at the top of the votebox aren't what Todoist is looking to add to their product. This tells me that despite coming back to Todoist after looking at other products, it is probably time to move on once again. Todoist is STILL lacking some basic, high-voted features (sorting by Project, Evernote integration, etc.) and the removal of the votebox tells me I'm not going to see these items anytime soon.

The removal of the Votebox very clearly discourages user feedback, because who is going to shoot off an email every time we think of something we'd like to see in Todoist? It was much easier to simply vote for something someone else submitted to the Votebox. This decision is really, really discouraging.

premium
Replied on Jun 23, 2014 - 15:26

so I guess todoist is basically "finished" and we won't see basic functions like filtering with projects?

BW
Bruce Wang premium
Replied on Jun 23, 2014 - 20:17

I second Markus Nordhaus's suggestion.

I just joined premium this month, this is quite disappointed.

If the Votebox is too overwhelming, I would not mind you guys say no to even popular feature requests or resetting all votes and deleting inactive requests after each major release.

Morgan Newall premium
Replied on Jun 24, 2014 - 14:06

Yep, I agree that not having any customer transparency/Roadmap is a bad idea IMHO (although I can understand closing the Votebox, to focus your efforts).

MG
Miha G premium
Replied on Jun 25, 2014 - 07:37

@David:
"... this way, we can ensure that Todoist remains a beautifully designed and easy-to-use app which is the reason most of our users choose it as their preferred to-do list."

If this is the true reason, then I fully support your decision. We need a fast, easy to use, simple but still powerful and reliable application. That's what todoist is right now. Like most other people, I'd also like to see a couple of improvements/upgrades - but not at the expense of sacrificing some of the core advantages. Let's just remember the recent problem when many users could not log in for a whole day etc... There are certain clear priorities and I feel confident that the todoist group (still) has the right "instinct" for addressing the most important features first. Keep up the good work!

Michael

M
Maya premium
Replied on Jun 30, 2014 - 09:56

I agree with the roadmap idea. Are there any plans for this? I think it would remedy the disappointment that many users feel associated with Votebox closing, and would give us an idea of what to expect.

David Trey staff
Replied on Jun 30, 2014 - 11:17

Hello Maya,

We're not planning to provide a roadmap and we never did. The Votebox also wasn't a clear roadmap as sometimes we had to add a feature with less votes before one with more votes if it was technically more reasonable to do so, other times we could add something that wasn't suggested per se and we always work from one feature to another.

That is - once one is added, we're them back to the "drawing board" to see when next feature we will add based on multiple factors - user feedback being a strong one, but not the only one. The only thing that has always been and will continue to be on our roadmap is to keep things simple, useful and yet powerful :-)


Best regards,
David

M
Maya premium
Replied on Jun 30, 2014 - 11:28

I work in an agile software environment so I very much understand that requirements can change frequently, and, with the exception of companies using the dated waterfall approach, it's nearly impossible to have a long-term roadmap available for users.

However, I'm wondering why it's not possible to have essentially a "coming up next" list - that is, features that are in the current iteration, so you pretty much know they will be going in. I think it would give users something to look forward to when they can at least see what is coming in the immediate future, even if the long-term is too fluid to provide as public knowledge. Is the reason because "bug fixes" (which are critical for software quality but often less valued by end users) is often what is next and is discouraging for users to see (as opposed to new features)? Or is there some other reason?

David Trey staff
Replied on Jun 30, 2014 - 11:45

Maya,

It's the same reason - there have been features which we began to work on, but had to stop. They've been added later, sometimes after a few other features, sometimes a month later, a week etc. We also always want to focus on quality first so any estimated deadline we'd give wouldn't even be true as sometimes it would take a week more for a new feature to work correctly, sometimes a month during which something else would be added along the way.

Technology evolves very fast nowadays and we must evolve with it - either adapt to new solutions certain platforms offer as they update or support new platforms or ways which you use to connect. This can and will always influence deadlines, plans and roadmaps. That said, you can always expect great new features, post your ideas, let us know what you like and what you don't like and we'll keep improving offering you great positive surprises each time a feature is ready for release :-)


Best regards,
David

Adrian
Replied on Jul 10, 2014 - 22:13

This is a sad development in a negative direction. Been away for a while, huge disappointment in Wundercrap 3 promo video, saw ALL mine and many critical postings many with perfectly valid points deleted from their forums until only "shiny happy" praise was left, and thought to myself, "Screw this, I'll go back to Todoist - at least they, unlike Wunderclowns and Notvana, listen to their users and develop according to feedback."

Now I come back to find votebox deleted, with replies like "we develop according to many factors, user feedback being just one of them."

*sigh*

You fail to realize your open ears was the simply the strongest feature of your "system with simple but powerful features".

Good luck.

New developments ≠ renew subscription.

Morgan Newall premium
Replied on Jul 10, 2014 - 23:54

Yep, Adrian, hit the nail on the head.

David Trey staff
Replied on Jul 11, 2014 - 06:18

Hello Adrian,

Our ears remain open as they always were, there will be no changes in the development process of Todoist at all and no changes in our desire to listen to your feedback which you can send us 24/7 and we'll read and reply to it. We will not delete it if it's negative.


Best regards,
David

Håkan Hansson premium
Replied on Jul 11, 2014 - 08:17

At least a road map of upcoming features wouldn't be hard to provide?

David Trey staff
Replied on Jul 11, 2014 - 08:30

Håkan,

Just like when the Votebox was there, we still can't provide such roadmaps now for reasons mentioned in my previous replies to Maya in this thread :-(


Best regards,
David

Devon H.
Replied on Jul 11, 2014 - 09:25

One of the reasons I think Trello is so successful is that they are very public about what they're working on. Their Development board, the one the staff use to track progress, tasks, implementations, etc. is PUBLIC. Anyone can see it, and anyone with a Trello account can comment, vote, etc. The board, so you can see → https://trello.com/b/nC8QJJoZ/trello-development

It's factually incorrect to say your development process isn't going to change when you take away the biggest form of user feedback, unless you never looked at it in the first place. It WILL change because you WILL NOT get as much feedback from users. Trello is as successful as it is because the developers are constantly working with the users to provide the best product they can, and having their developers constantly in talks with the users makes the user feel powerful and invested. Now we have no way to feel like we're helping make Todoist. We're just users with no voice, stuck with whatever you guys think is best while we have been clamoring for years on very highly voted items that you still haven't implemented. This, plus you saying "your development process won't change" tells me you guys never looked at the Votebox in the first place. It's the only thing that fits.

David Trey staff
Replied on Jul 11, 2014 - 09:43

Devon,

We're very sorry to hear that you feel this way :-( Nonetheless, we will still continue to listen to your feedback and improve Todoist.


Best regards,
David

ΘΔ
Θωμάς Δεληγιάννης premium
Replied on Jul 11, 2014 - 15:25

+1 for Devon!! :-!

Håkan Hansson premium
Replied on Jul 12, 2014 - 04:39

Nonetheless, always stay sensitive to what paying customers have to say. You have a great product, don't waste it. (+1) :-/

Alexander Zonov premium
Replied on Jul 22, 2014 - 07:07

Votebox was the one of several features that drive me to buy premium account. I thought that if you guys take that kind of feedback seriously your app will improve constantly in direction that pleased your customers.

Nobody of your competitors had this tool in that time and now you haven't. So sad.

LM
Lynn Mazzoleni premium
Replied on Jul 22, 2014 - 07:12

I too liked the votebox. I read several discussion threads and learned some very nice tips from other users, especially when there was some debate about adding new features. Overall, it was a constructive tool in more ways than one.

Fabian Bardos premium
Replied on Jul 29, 2014 - 13:07

Not satisfied with your decision to disable the votebox.

This was one of the main reasons, why I changed from RTM to Todoist. Because of the very active community and my double vote as a premium member!

Morgan Newall premium
Replied on Jul 30, 2014 - 08:38

How many comments in just over a month, and there seems only rhetoric coming from TDI.

Guys - rhetoric aint gonna fly, you've got to walk your talk.