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Reminders

BH

When creating a new task and setting the notifier the option to select 1 day, 2 day, 3 day, 30 min, is unhighlighted and I'm unable to select this option. I can still type in a time but how do i get this option to return.

All responses

BH
Bryan Hutson premium
Replied on Jun 16, 2014 - 14:59 UTC

Remind on a specific time is unhighlighted.... unable to select it...

David Trey staff
Replied on Jun 16, 2014 - 15:12 UTC

Hello Bryan,

To clarify - both options "Remind before" and "Remind on specific time are not available (you've described both)?

In general, you should always have the option to set an absolute reminder - on a specific time, but only see the option to remind "X before deadline" if the task already has a fixed deadline, such as "today at 2pm" or "every Fri @ 16:30".


Best regards,
David

BH
Bryan Hutson premium
Replied on Jun 16, 2014 - 15:25 UTC

I should be more specific.

When I click to schedule a reminder the second box from the top has the words "Remind on a specific time" greyed out and I'm unable to select an option in this box. The drop down box does not open up for me to select the second option which allows you to send reminders at scheduled times.

Please tell me how to fix this. I'm logging in via the web using Internet Explorer. It also happens on other machines using Firefox or Chrome. Seems the problem is not related to my browser but something in my account on your server..

Thanks

Senior Systems Engineer

David Trey staff
Replied on Jun 16, 2014 - 16:20 UTC

Bryan,

Thank you for clarifying. This is the expected behavior. The only way to use the option to get reminded on a "Time before deadline" is to save the task with a specific due time and then right-click on it and choose "Reminders".

This happens because you couldn't select "30 minutes before deadline" if the task doesn't have a deadline so you must add it with a date such as "today at 2pm" or any date that contains a specific time - only then the second option becomes available.


Best regards,
David

BH
Bryan Hutson premium
Replied on Jun 16, 2014 - 16:33 UTC

Excellent!

Great support.

It works for me. I must specify a time with the date...

Bryan