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My notes disappear when i try to open them

HC

I see them for a split second then they disappear off the screen and i have to pull them back.

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HC
Håkan Carlsson premium
Replied on Jun 11, 2014 - 17:21 UTC

Ipad Air, not on the Iphone

David Trey staff
Replied on Jun 11, 2014 - 17:24 UTC

Hello Håkan,

Please tell me - does the task have just one or two notes or so many that they don't fit on a single page?

Also, are you accessing them directly through the "Notes" option under a task or through an alert that "X has added a comment".

Please try to reinstall the app and see if the issue persists.


Best regards,
David

HC
Håkan Carlsson premium
Replied on Jun 11, 2014 - 17:33 UTC

Ii happens when I press the note Icon under the task. It happens with one, two or more notes. I will reinstall the app.

HC
Håkan Carlsson premium
Replied on Jun 11, 2014 - 17:38 UTC

They still disappear after being reinstalled

David Trey staff
Replied on Jun 11, 2014 - 20:32 UTC

Håkan,

So far, we can't reproduce this. If you view notes, the app should and will try to scroll down so that you'll see the most recent note at the bottom, but it shouldn't scroll so much that the tasks hide at the top.

This did happen in one of the past versions, though, but was fixed months ago.

Please tell me - what version of our app are you using and if you have an option to test it on an iPhone, please let us know if you can reproduce it there too or if it only happens on an iPad.


Best regards,
David

HC
Håkan Carlsson premium
Replied on Jun 12, 2014 - 06:24 UTC

I reinstalled yesterday and now have 8.3.1 (12214). It works fine on the Iphone. The problem was introduced somtime the last weeks. I have an Ipad Air with iOS 7.1.1.

David Trey staff
Replied on Jun 12, 2014 - 14:03 UTC

Håkan,

I have passed it directly to our developers and we'll look into this.


Best regards,
David

HC
Håkan Carlsson premium
Replied on Sep 13, 2014 - 22:35 UTC

Still no solution. I am going back to Wunderlist. There I can se what I am writing, wich is the general idea of writing.

David Trey staff
Replied on Sep 14, 2014 - 11:58 UTC

Håkan,

We're sorry to hear that, especially now as version 8.5 of our app has been submitted to the App Store for approval.


Regards,
David

CJ
Chloe Joyce
Replied on Dec 11, 2014 - 04:12 UTC

Not sure if this will help you or not but my iPad notes disappeared too
http://www.any-data-recovery.com/product/ipad-data-recovery.html

It did helped me recovered notes from my iPad Mini 2, I hope it works for your iPad Air too.

Let me know if it works :-)