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Upgrading

BN

Hello,

I recently bought the premium account but now I would like to switch it to the business and get my company on board.. How should I go about this? It looks like it's the same price for what I've already paid for :)

All responses

BN
Becca Nguyen premium
Replied on Jun 09, 2014 - 19:45 UTC

I just clicked the trial. I need to change the yearly option to monthly. I accidently clicked on yearly instead of monthly and we will be having employees coming and going so this will not work

David Trey staff
Replied on Jun 09, 2014 - 19:55 UTC

Hello Becca,

Unfortunately, it's currently not possible to switch from Premium to Business without having to pay for Business even if you're already Premium. We are working on changing this right now, though.

That said, you could either pay for Business, then send us the order reference ID of the Premium payment and we'll add an extra year to your account or receive a refund for Premium and then move to Business (for that we'll also need the order reference ID).

We'll also look into enabling a payment method change after sign-up for Biz very soon. Sorry for the inconvenience.


Best regards,
David

David Trey staff
Replied on Jun 09, 2014 - 20:11 UTC

Becca,

We have now manually changed the payment option on your account to monthly.


Best regards,
David

BN
Becca Nguyen premium
Replied on Jun 09, 2014 - 20:19 UTC

Hey David,

I just bought my premium account about 3 days ago (!) So you're saying the 29 dollars will basically go to waste? :( I just want to clarify.

David Trey staff
Replied on Jun 09, 2014 - 20:20 UTC

Becca,

No, as I've said we can either give you an extra year of Premium for the year you've paid for 3 days ago or refund this payment so you'll get this money back. You can choose which option you prefer, but in either way, we'll need to order reference ID to proceed with it.


Best regards,
David

BN
Becca Nguyen premium
Replied on Jun 09, 2014 - 20:31 UTC

Oh I'm sorry I read it wrong. I would like a refund. The reference ID number is ch_4ALuu36gCoBVsG

David Trey staff
Replied on Jun 09, 2014 - 20:37 UTC

Becca,

Your payment has now been refunded :-)


Best regards,
David

karen.carraway premium
Replied on Jul 29, 2014 - 16:19 UTC

I have had the same issue. I bought the premium less than 30 minutes ago and would instead like to try the business and really should have selected the monthly Business Account. Can you please assist? I paid with paypal and have the receipt. The paypay transaction ID is: DH34638C13825711

David Trey staff
Replied on Jul 29, 2014 - 16:23 UTC

Hello Karen,

The transaction with the ID 7X966367CA713994F has now been refunded (the ID you've posted is incorrect).


Regards,
David

karen.carraway premium
Replied on Jul 29, 2014 - 17:03 UTC

Thanks... The ID was from PayPal. SO do I now just upgrade to the business monthly account or has that already happened?

David Trey staff
Replied on Jul 29, 2014 - 17:27 UTC

Karen,

Now, assuming that you've cancelled the related subscription on PayPal (to avoid it sending a payment next year), please go to https://todoist.com/business and start the trial. You'll be asked what payment option you prefer during the setup :)


Regards,
David