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Mensagem de voz / Voicemail

KF

Olá,

A função de enviar mensagem de voz no outlook 2013 não está funcionando, apresenta a seguinte mensagem de erro:

"Parece que seu navegador não suporte gravação em audio HTML5 :-("
_________________________________________________________________
Hello,

The function of sending voice messages in Outlook 2013 is not working, displays the following error message:

"It seems that your browser does not support HTML5 audio recording :-("

All responses

Brendon Wadey staff
Replied on Jun 07, 2014 - 00:28

Hi Kaio,

It's an issue with the Chrome engine. Sadly, Chrome does not allow any files to be added in extensions. Now to put it simply, using the Chrome engine which our Outlook Plugin and Windows App do, these apps/plugins for windows are basically extensions. So that being said, Google does not allow extensions to upload files.

For you to record a audio message, it basically uploads a file, which means, it's not allowed. Which is why this message shows up, as it's a default message, and there is not one specifically for this situation.

We hope this can be improved in the future. We are looking into this, and hope that it's a mistake and we can get around it.

Regards,
Brendon.

KF
Kaio Fabio Gonçalves da Mata Sousa premium
Replied on Jun 09, 2014 - 17:03

Oi Brendon,

Os testes que estou fazendo é no Outlook, não fiz testes no Chrome.

______________________________

Hi Brendon,

The tests I'm doing is in Outlook, I did tests on Chrome.

KF
Kaio Fabio Gonçalves da Mata Sousa premium
Replied on Jun 09, 2014 - 17:06

Brendon,

o mesmo erro ocorreu também no IE10

__________________________________--

Brendon,

the same error also occurred in IE10

David Trey staff
Replied on Jun 09, 2014 - 18:36

Hello Kaio,

Please confirm - did it work correctly on Chrome?

It may indeed not work through Outlook or in Internet Explorer since uploading files isn't fully supported by Chrome's extensions (and our Outlook plugin uses Chrome's engine like an extension) and IE in general has some issues.


Best regards,
David

KF
Kaio Fabio Gonçalves da Mata Sousa premium
Replied on Jun 09, 2014 - 19:56

Olá David,

No Chrome deu certo.

Então a funcionalidade de gravação de audio só funciona no Chrome?

____________________________________________

Hello David,

In Chrome it worked.

Then the audio recording feature only works in Chrome?

David Trey staff
Replied on Jun 09, 2014 - 20:07

Kaio,

It should work in Chrome, Firefox and Safari. Technically, it should also work in any other modern browser that fully supports HTML5.


Best regards,
David

KF
Kaio Fabio Gonçalves da Mata Sousa premium
Replied on Jun 09, 2014 - 20:23

David,


because it did not work in outlook then?

David Trey staff
Replied on Jun 09, 2014 - 20:25

Kaio,

Correct. The way Outlook connects is similar to the way Chrome uses an extension window to connect - in both cases, it won't work because Chrome doesn't allow uploading files/data through an extension. We hope Google will address this at some point.


Best regards,
David

KF
Kaio Fabio Gonçalves da Mata Sousa premium
Replied on Jun 09, 2014 - 20:57

David and Brendon,

Let's start again.
My problem is related to Internet Explorer and MS Outlook 2013. But, Chrome works perfectly.
Do I have to install a codec or plugin on IE in order to make it work?
How about MS Outlook 2013. Should I install a plugin?
If yes, please let me know which one.
Regards,
Kaio.

David Trey staff
Replied on Jun 09, 2014 - 21:25

Kaio,

The option to add voice notes to tasks will not work in our Outlook plugin https://todoist.com/outlook and may also not work in IE.


Best regards,
David

KF
Kaio Fabio Gonçalves da Mata Sousa premium
Replied on Jun 09, 2014 - 22:24

David,

is expected to work when?

Brendon Wadey staff
Replied on Jun 09, 2014 - 23:30

Kaio,

It's a limitation with the Chrome engine which we have no control over, so there is no current plan of it working. Though we may find a solution in the future.

Regards,
Brendon.