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Outlook Todoist Crashes Outlook 2013

MB

Todoist was running well in Outlook 2010. There was an update of Todoist then it stopped working with version 2.6.4.0. I also tried installing 2.6.5.0 and it did not work. Since then I have upgraded to Outlook 2013 SP1 64 bit running on 64 bit windows 7 SP1. I uninstalled both desktop and outlook todoist, deleted all files in the appdata directory. I ran CCleaner and restarted. I then reinstalled desktop Todoist and then Outlook Todoist. When I run outlook now I get this popup. "Todoidt get an internal error". If I wait about 30 seconds outlook will crash with the following error message.

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: outlook.exe
Problem Signature 02: 15.0.4569.1503
Problem Signature 03: 52b0c226
Problem Signature 04: Todoist.WebView
Problem Signature 05: 1.0.0.0
Problem Signature 06: 53110285
Problem Signature 07: 82
Problem Signature 08: 114
Problem Signature 09: System.AggregateException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
LCID: 1033
skulcid: 1033

I primarily switched to Todoist for the Outlook integration. Please help me resolve.

All responses

David Trey staff
Replied on Jun 06, 2014 - 16:06

Hello Michael,

We're sorry for the inconvenience, I've passed this to our developers and we'll look into it.

Please tell me, was your Outlook 2010 32-bit or 64-bit? Also, do you have the 64-bit version of Vistual Studio Tools 2010 and .NET Framework 4 installed (both are required by the plugin)?


Best regards,
David

David Trey staff
Replied on Jun 06, 2014 - 17:14

Michael,

Could you also please attach the logs which you can find in %userprofile%\AppData\Local\Todoist\Outlook\ ?


Best regards,
David

MB
Michael Bany premium
Replied on Jun 06, 2014 - 17:24

Here are the logs.

It was 64 bit 2010. I am also using 64 bit versions of Framework4 and Visual Studio 2010 tools

David Trey staff
Replied on Jun 06, 2014 - 18:52

Michael,

Thank you, I'll pass this to our developers.


Best regards,
David

MB
Michael Bany premium
Replied on Jun 06, 2014 - 20:50

I have updated every possible update on my computer from Microsoft. Now when I run outlook I don’t get the error and outlook doesn’t crash. It just shows a blank window under Todoist in Outlook. Here are my log files.

Brendon Wadey staff
Replied on Jun 06, 2014 - 21:40

Michael,

Thank you for the logs. We hope it won't be much longer.

Sorry for the delay.

Regards,
Brendon.