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откатить премиум версию

КВ

Как я могу откатить премиум версию с возвратом денег? И где посмотреть номер моего заказа? Спасибо.

All responses

Clyde Romo staff
Replied on Jun 02, 2014 - 07:41 UTC

Hi,

We can refund your purchase but the process differs depending on how you purchased your premium membership. Here's the 3 different ways to do it:

- If you have paid through credit card or Paypal, we will need your transaction ID to process your refund request.

- If you've purchase it directly from the App Store, then you can submit a refund request directly to Apple. Unfortunately, Apple does not give us the ability to process these refunds ourselves.

- If you have purchased it through the Play Store, you can provide us the Order Number so we can forward this to Google.

Please provide the necessary info so we can move forward with your request.

Best Regards,

Clyde

КВ
Ксения Вахитова
Replied on Jun 02, 2014 - 07:47 UTC

- If you have paid through credit card or Paypal, we will need your
transaction ID to process your refund request.
were I can see my transaction ID? I have paid through credit card.


2014-06-02 11:41 GMT+04:00 Todoist Support <
support.xxxxxxxxxx@support.todoist.com>:

Clyde Romo staff
Replied on Jun 02, 2014 - 07:53 UTC

Hi,

It should have been emailed to you. Please check your spam messages in case you can't find it in your inbox.

Best Regards,

Clyde

КВ
Ксения Вахитова
Replied on Jun 02, 2014 - 08:02 UTC

Покупатель: Ксения Вахитова
Номер заказа: ch_41INHUoZRoMlzl
Дата покупки: May 12, 2014 - 09:31
Общая сумма: 999 RUB

Clyde Romo staff
Replied on Jun 02, 2014 - 09:13 UTC

Hi,

You have now been refunded. Please let us know if there was any particular reason for this as it could help us improve for the future.

Best regards,

Clyde

КВ
Ксения Вахитова
Replied on Jun 02, 2014 - 09:55 UTC

Thanks


2014-06-02 13:13 GMT+04:00 Todoist Support <
support.xxxxxxxxxx@support.todoist.com>:

КВ
Ксения Вахитова
Replied on Jul 01, 2014 - 14:15 UTC

Когда будет осуществлен возврат денег?


2014-06-02 13:56 GMT+04:00 Todoist Support <
support.xxxxxxxxxx@support.todoist.com>:

> КВ
> Todoist Support <http://todoist.com/Support/> | *Ксения Вахитова* added
> a comment to question откатить премиум версию
> <http://todoist.com/Support/show/33374/#comment_111022>
>
> Thanks
>
>
> 2014-06-02 13:13 GMT+04:00 Todoist Support <
> support.xxxxxxxxxx@support.todoist.com>;:
> Click this link to see it:
> todoist.com/Support/show/33374/#comment_111022
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>

David Trey staff
Replied on Jul 01, 2014 - 14:33 UTC

Hello,

Your payment was refunded the moment Clyde replied that the refund has been processed. What happens next is unfortunately out of our control. Your credit card company may need 1 day to return the money, your bank may need more, it could take 30 days in some rare cases, but this depends on the payment option you've used. On our end, the payment is sent and refunded.


Best regards,
David

КВ
Ксения Вахитова
Replied on Jul 02, 2014 - 06:25 UTC

Спасибо!


2014-07-01 18:33 GMT+04:00 Todoist Support <
support.xxxxxxxxxx@support.todoist.com>:

> Todoist Support <http://todoist.com/Support/> | *David Trey*
> (Doist Support Staff) added a comment to question откатить премиум версию
> <http://todoist.com/Support/show/33374/#comment_115469>
>
> Hello,
>
> Your payment was refunded the moment Clyde replied that the refund has
> been processed. What happens next is unfortunately out of our control. Your
> credit card company may need 1 day to return the money, your bank may need
> more, it could take 30 days in some rare cases, but this depends on the
> payment option you've used. On our end, the payment is sent and refunded.
>
>
> Best regards,
> David
> Click this link to see it:
> todoist.com/Support/show/33374/#comment_115469
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>