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Apps keep on crashing

H

Both iPhone and iPad apps keep on crashing. I have reinstalled them several times and changed password. Mac app is okay. Funny thing is that in reinstalling the IOS apps the latest update appears as a download in the screen. Anyway any suggestions?

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Clyde Romo staff
Replied on May 26, 2014 - 04:18

Hi,

This could be related to an issue about tasks with links in them and how they're formatted. Here's an example:

1.) http://example.com (My URL Name)
2.) http://example.com (My URL Name )

Notice the space before the closing parenthesis in example 2. If you have tasks that has that, that will cause the app to crash. Can you please review your tasks and see if you have any affected tasks. Some users noticed this coming from tasks that was emailed to a project.

I'll include this link to show you that this has helped other user having this issue also. Some of them were kind enough to provide tips:
https://todoist.com/Support/show/32717

We're aware of this issue and hoping to have a fix available on the next update though the date of that is yet to be determined. Really sorry for the inconvenience. :-(

Please don't hesitate to ask if you have any follow-up questions.

Best Regards,

Clyde


H
hschroder premium
Replied on May 28, 2014 - 09:02

Thanks Clyde, issue is resolved with latest update!
Best regards,
Hans