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Todoist Windows App | Sync Error

Hello again,
Windows app crashes too, with same error message

i attach screenshoot

All responses

martoj premium
Replied on May 23, 2014 - 03:57

Updated:

- I've uninstalled and reinstalled Java
- I've uninstalled the application and Todoist reinstalled
- I restarted the pc
- I cleaned the registry with ccleaner

The problem persists

David Trey staff
Replied on May 23, 2014 - 07:20

Hello,

We're sorry for the inconvenience, I've passed this to the developers and we'll look into this issue.


Best regards,
David

martoj premium
Replied on May 26, 2014 - 00:53

Hello. Any solution to my question?

Enviado desde mi iPad
---------------------------
Josep Maria Martinez | martoj00@gmail.com

El 23/05/2014, a las 14:20, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> escribió:

Todoist Support <http://todoist.com/Support/> | *David Trey* (Doist
Support Staff) added a comment to question Todoist Windows App | Sync
Error<http://todoist.com/Support/show/33055/#comment_109779>

Hello,

We're sorry for the inconvenience, I've passed this to the developers and
we'll look into this issue.

Clyde Romo staff
Replied on May 26, 2014 - 04:41

Hi,

No updates yet. :-( We're still discussing with our developer to see what other things we can try to resolve the issue.

This is most likely a connection issue and might be related to your proxy configuration or something else. If we have something more specific, I'll post it here.

Again, really sorry for the inconvenience.

Best Regards,

Clyde

martoj premium
Replied on May 26, 2014 - 06:10

Hi Clyde.
It scarcely Proxy problem, because I've been using Todoist for this high since I gave my account.

I have always worked correctly in Outlook and Windows app, we have no proxy in the office.

simply closed session at the end of my work day, and the next day I presented this problem.

today does not work, I returned to uninstall and install Todoist, but the message continues to appear synchronization.

Todoist is validated in the firewall. currently working with the web version, the windows version is not important but if Outlook is important because I work a lot with email. currently sending emails to inbox Todoist but is not the same because the Outlook plugin opens the mail himself.

Thank you.

David Trey staff
Replied on May 26, 2014 - 09:41

Hello

I've passed it to the developers, we're looking into it. Sorry for the inconvenience.


Best regards,
David

martoj premium
Replied on Jun 02, 2014 - 03:57

Hello guys, any solution?

Clyde Romo staff
Replied on Jun 02, 2014 - 04:37

Hi,

Not yet. :-( Our developers are still looking into it. We've already made them aware of the issue and is currently looking for a fix. Really sorry for the inconvenience.

Best Regards,

Clyde

martoj premium
Replied on Jun 02, 2014 - 09:45

Ok, Clyde, I remain waiting

martoj premium
Replied on Jun 06, 2014 - 02:23

Hi guys, any solution? I can not use the application to windows or Outlook plugin. please some solution soon -_-;

Clyde Romo staff
Replied on Jun 06, 2014 - 03:21

Hi Martoj,

We're working hard to find the solution for this problem but unfortunately we're not there yet . :-( We will definitely update you once we have one.

Best Regards,

Clyde

martoj premium
Replied on Jun 09, 2014 - 10:01

Hi, i have the solution

1- Close Todoist windows app
2- go to %userprofile%\AppData\Local\Todoist\Windows\Cache
3- Empty cache folder
4- Launch Todoist Windows app

martoj premium
Replied on Jun 09, 2014 - 10:03

Do not understand how they have been unable to offer a simple solution, and had to be another user who provide after waiting so long.