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I can not edit a task

RO

I can not edit the task, if you choose to edit the task it disappears

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Clyde Romo staff
Replied on May 22, 2014 - 08:35

Hi Roman,

Have you tried logging out of the Todoist Windows app? Did it help? Is this only happening for one task or for any task? If you try editing in a browser, does it work?

Regards,

Clyde

RO
Roman Oleinik
Replied on May 22, 2014 - 08:59

I quit and went again, nothing helped. I use Google Chrome. The smartphone on anroide everything works as expected

RO
Roman Oleinik
Replied on May 22, 2014 - 09:14

in explorer everything works as expected, the problem is Google Chrome (updated to the latest version)

Clyde Romo staff
Replied on May 22, 2014 - 10:35

Hi Roman,

Can you please try clearing the cache and other offline site data? You can do this by going to Settings -> Tools -> Clear Browsing Data.

This helps us determine if this is just a caching related problem. If it still doesn't work, let me know as we may need to report this.

Regards,

Clyde

RO
Roman Oleinik
Replied on May 22, 2014 - 10:46


Nothing helped the problem persist
s

Clyde Romo staff
Replied on May 22, 2014 - 12:13

Hello Roman,

I've got two more steps that I'd like you to try:

1.) Please try viewing Todoist in Incognito Mode (CTRL+SHIFT+N) as that will temporarily disable extensions for that session. This way, we can verify if there's an extension that could be causing this behaviour.

2.) I'd like you to clear your cache again using these steps as the first instruction might now have fully gotten rid of it.

Go to Advanced Settings -> Content Settings -> All cookies and site data, search for "todoist" there (there's a search box in the top-right) and delete all Todoist-based entries that you'll see

Best Regards,

Clyde

RO
Roman Oleinik
Replied on May 22, 2014 - 12:52

Did as it is written in one paragraph, it worked, the problem disappeared.