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Push Notification Problem

a completed task alert is repeated from time to time.

All responses

David Trey staff
Replied on May 20, 2014 - 13:09 UTC

Hello,

Please try to reinstall the app on all your iOS devices and let us know if the issue still persists.


Best regards,
David

ramilcano premium
Replied on May 28, 2014 - 11:53 UTC

everything was fine without doing anything after a while but it happens again today.

premium
Replied on May 28, 2014 - 12:13 UTC

for me, too. a reminder from this morning comes up on the iphone around every half hour, while the task is long done and deleted.

ramilcano premium
Replied on May 28, 2014 - 12:16 UTC

the same happens to me

David Trey staff
Replied on May 28, 2014 - 13:30 UTC

Hello,

Please try to completely delete and reinstall the app. Last time you've mentioned this stopped happening - did you not reinstall the app back then? If so - let me know if a reinstallation now fixes it.


Best regards,
David

ramilcano premium
Replied on Jun 03, 2014 - 11:07 UTC

after reinstalling the problem continues.

Clyde Romo staff
Replied on Jun 03, 2014 - 11:17 UTC

Hi,

How many completed task are affected by it and do you see any pattern to the affected completed tasks? Is there any way you can check the completed task and manually toggle the reminder and see if that helps?

Regards,

Clyde