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Not loading in Gmail

KM

For the past 3 weeks, todoist will not load in gmail. I have removed the extension, re-downloaded and still, when I log in to todoist, it won't load. Preview pane and all other labs are disabled, I'm accepting cookies, and can't figure out why this is happening. It is super frustrating b/c I can't access my to do list!!!!
Thanks for any advice.

All responses

M
Mauri
Replied on May 19, 2014 - 11:54

Same problem......

David Trey staff
Replied on May 19, 2014 - 12:32

Hello,

Unfortunately, we can't reproduce this issue. Please delete Todoist-related data from Chrome's Advanced Settings -> Content Settings -> All cookies and site data. Make sure that [*.]todoist.com is whitelisted to accept third-party cookies.

Also, please tell me - what login methods are you using? Manual of via Google? If through Google, are you logged int the same Gmail account as the one linked to your Todoist account? Please go to Todoist's Settings -> Account, set a password and try to log in manually. If it won't help, please clarify how exactly won't it load - what do you see, are there any error messages?


Best regards,
David

M
Mauri
Replied on May 19, 2014 - 13:00

Tnks David, it works!
It must enable all cookies in Firefox, all others configs don't works....
No problems in log-in.

Best Regards

Mauri

KM
Kelly Mills-Dick
Replied on May 21, 2014 - 12:36

I am using Firefox. I've deleted all cookies -- and am accepting cookies from third party sites. Todoist won't load from within Gmail or separately within firefox.

David Trey staff
Replied on May 21, 2014 - 18:17

Hello Kelly,

Please tell me - are you using a Gmail Labs extension called "Preview Pane"?


Best regards,
David

KM
Kelly Mills-Dick
Replied on May 21, 2014 - 18:25

No, I have that disabled - I'm not using any Gmail Labs extensions.

David Trey staff
Replied on May 21, 2014 - 18:29

Kelly,

Are you using any ad- or script-blocking plugins? Also, can you reproduce this in Firefox's Private Window?


Best regards,
David