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duplicate entries in Todoist and Outlook.

CS

Why do tasks as well as recurring tasks with reminders show up in duplicate in Todoist and Outlook.

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Brendon Wadey staff
Replied on May 16, 2014 - 18:00

Hi Celeste,

- Which platforms are you using exactly, Outlook and the web version? (which browser)
- Which did you add these tasks on, and do they duplicate instantly?
- So it's only tasks with reminders, or only tasks that are recurring?

Regards,
Brendon.

CS
Celeste Steward premium
Replied on May 19, 2014 - 14:15

-Outlook is primary and it launches in Firefox.
-It duplicates tasks (when I print filtered lists) whether with or without reminders, but not in all instances.
-Reminders sometimes appear in duplicate in Outlook email. I assume it is something in the sequence of my adding a task or reminder that is causing the problem. Perhaps a step-by-step instruction I may follow would eliminate the duplication problem. Didn't find that thorough an instruction in your help videos.

David Trey staff
Replied on May 20, 2014 - 13:41

Hello Celeste,

Please clarify - you enter a project, add a task to it and the moment you save it, you see another one with the same name appear?

OR are you referring to the fact that if you have a parent task with a date "today" and a sub-task, that's also "today", you can see the sub-task listed separately on the "today" view and then again for reference below the parent task?

If you could please attach a screenshot of what you see exactly, that would be very helpful.


Best regards,
David

CS
Celeste Steward premium
Replied on May 20, 2014 - 13:49

I suspect I am responsible but don’t know what I’m doing to create the second entry both when adding notes and setting a reminder. Two examples attached.


Celeste

Celeste Steward
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David Trey staff
Replied on May 21, 2014 - 18:35

Celeste,

Thank you for the screenshots. So far, we couldn't trigger this behavior. Please tell me - are you using Todoist on any other platforms, are you using our mobile apps?

If you do notice that it happened in a certain situation and can repeat it, we would greatly appreciate if you could let us know what was this situation. Once we can reproduce it, we can fix it much faster.


Best regards,
David

CS
Celeste Steward premium
Replied on May 21, 2014 - 19:07

No mobile apps. Only Outlook and the Print and View options launch in Firefox. Thanks for your continued support. Will let you know if I figure out what is happening or need your further assistance. Enough time spent for now.

Celeste

Celeste Steward
Information & Administrative Services Manager
260-637-8899 -- Office
260-637-8891 -- Fax
888-870-8211 -- Toll Free Phone
866-637-8891 -- Toll Free Fax

Integrity - it's not just our name - it's the way we do business.

The information contained in this transmission and any attached files are intended only for the named addressee (s) and may contain confidential, proprietary and/or privileged material. Any interception, review, retransmission, dissemination, or other use of this information by parties other than the intended recipient (s) is strictly prohibited. If you received this communication in error, please notify the sender using either the "reply" command or via telephone at (888) 870-8211, and immediately delete this e-mail and all attached files from any computer or network system.

This information is to be utilized for tax assessment purposes for INTEGRITY FINANCIAL & TAX CONSULTING

adam premium
Replied on Jun 05, 2014 - 22:48

I have duplicate in two location under school I change one it changes the other..How can I prevent this from happening

Clyde Romo staff
Replied on Jun 06, 2014 - 08:16

Hi Adam,

These aren't "duplicate tasks" per se. In the filter view (with keywords or dates), sub-tasks will be displayed on the same level as level one tasks. This is to ensure that you don't miss any tasks that are due. So rather than you manually looking for them in the parent task, these are separated so you will not to miss them.

Also, you can expand any tasks with sub-tasks in this view and it will appear as if they're duplicates. However, the default behaviour is that sub-tasks don't show up and you wouldn't need to expand it anymore as they're already displayed. So this is actually working as intended.

Regards,

Clyde