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Dropbox not working from Windows App

JO

I wonder if this is similar to the existing question about Dropbox not working from the MacOS app?..

From the web interface, I can click to add a note, choose to upload a file as a note, then choose Dropbox as the source location. A popup window lets me navigate my Dropbox account to look for a file.

However, in the latest Windows app (2.6.4.0), I click on the link to choose Dropbox, and a popup window asks me to sign in to Dropbox. So I click on "Sign in", and a window opens in my web browser (Firefox, in case it makes a difference). The URL is https://www.dropbox.com/dropins/login_popup. A red message appears at the top of the page that it cannot find the parent window. There's a sign-in space on the right, but logging in with my Dropbox credentials just leads to another message that "There was a problem completing this request", and the page then refreshes to give me the same login prompt again.

It seems, but I could be wrong, that the app is handling Dropbox authentication as if it were the web interface. It tries to open a jquery dialog to sign in to Dropbox. However I'm not in a browser, so the dialog URL is passed to my default browser instead. However by this point it's lost any DOM connection to the calling "web page" (the app), so can't log me in and pass data to the app.

All responses

David Trey staff
Replied on May 16, 2014 - 13:45 UTC

Hello James,

Thank you for your report, I've passed it to our developers and we'll look into it.


Best regards,
David

JC
Jose Casique
Replied on Jun 04, 2014 - 02:55 UTC

It is June 03 2014, I see this issue was reported on May 16th. I am having the same issue. I click on the Dropbox link to try to add a file, then, the window asking me to "Sign in to Dropbox to continue" comes up. I click on the Sign in button, and a web browser opens with the Dropbox login page. I have signed in, but I am taken to the same "Sign in to Dropbpx screen to continue". When I try to sign in again, the web page to log in to Dropbox flashes for a couple seconds, and disappears. However, if I open the same browser and navigate to Dropbox, it takes me right into my account (thus indicating that my credentials are correct).

Similar issues are being experienced with Google Drive, I was asked to give Todoist permission to access Google Drive, but then just stays on a blank page saying connecting, no errors or anything.

Brendon Wadey staff
Replied on Jun 04, 2014 - 02:59 UTC

Jose,

Sadly we have made no progress with this yet. It has to do with our app and that we are having a few problems with it. We hope we can resolve most of them soon.

We apologize for this.

Regards,
Brendon.

J
John premium
Replied on Jun 04, 2014 - 22:35 UTC

+1 for mac app. I can't login to dropbox from mac app.

Thanks,

John

T
Thibaut premium
Replied on Jun 05, 2014 - 12:35 UTC

+1 for me. I have unfortunately the same issue from the windows app. I just use the webapp for now when I need to link a dropbox file.

JC
Jose Casique
Replied on Jun 06, 2014 - 01:59 UTC

Is there an email address where I can send my transaction ID? I would like to cancel my Premium membership. Thank you in advance.

Brendon Wadey staff
Replied on Jun 06, 2014 - 02:02 UTC

Jose,

You can start a new topic here as Private or send it to brendon@doist.io.

Regards,
Brendon.

klomakin premium
Replied on Jul 29, 2014 - 17:47 UTC

Hi all. Where are you seeing links to dropbox and googledrive? I dont have these anywhere... not the web site, not the chrome extension, not android... what am I missing?

THanks,
K

David Trey staff
Replied on Jul 29, 2014 - 17:50 UTC

Hello K,

Please log into your account at todoist.com, hover over an existing task and click on the "notes" icon. Once there, you'll see an icon at the bottom of the notes window allowing you to attach a file.


Regards,
David

klomakin premium
Replied on Jul 29, 2014 - 18:02 UTC

David, thanks, found it. I was looking in the business section and tasks there have a chat icon instead of a notes icon... confused me. :)

David Trey staff
Replied on Jul 29, 2014 - 18:04 UTC

Glad you've found it :-) Though please note that this works both in notes in private projects as well as in comments in shared projects. Please try to force-reload the page with Ctrl+F5 in case you don't see this option in comments.


Regards,
David

klomakin premium
Replied on Jul 29, 2014 - 18:17 UTC

Gotcha, will do. Thanks for your help!!

JA
Jason Anderson premium
Replied on Aug 28, 2014 - 12:17 UTC

I am having the same issues as above with the windows app not connection to dropbox; only getting the sign in page. Has the windows app been fixed or is this functionality still not available in the windows version?

Thanks for the information.

David Trey staff
Replied on Aug 28, 2014 - 13:03 UTC

Hello Jason,

Unfortunately, this hasn't been addressed yet, but we'll look into it in future updates of the app. Sorry for the inconvenience.


Regards,
David