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SMS text issue

AJ

I just signed up for Todoist (premium version) and am unable to receive SMS texts to my mobile phone. When I send a a test, I'm not receiving it.

All responses

David Trey staff
Replied on May 14, 2014 - 17:01 UTC

Hello Angela,

Please go to the Settings -> Reminders (on the web) and edit your phone number. Once you're in edit mode:

1. Make sure the number is formatted like this: +123456798 incl. a + sign, your country code, no dashes or spaces.
2. Select "international" from the location/provider list (regardless of your location or provider).
3. Select one of the Canadian numbers from the "Number to send from" drop-down menu.


Best regards,
David

KO
Kenneth Ou
Replied on Jul 17, 2014 - 04:55 UTC

hi, encountered the same above. i don't see the step 2 onwards. there is no location/provider list

Clyde Romo staff
Replied on Jul 17, 2014 - 07:56 UTC

Hi Kenneth,

I'm going to send you a test SMS message. Please confirm if you have received it or not. It should arrive in less than 2 minutes.

Regards,

Clyde

KO
Kenneth Ou
Replied on Jul 17, 2014 - 08:03 UTC

didnt receive the sms

Clyde Romo staff
Replied on Jul 17, 2014 - 08:30 UTC

Hi Kenneth,

We're looking into this right now. We'll update you as soon as we have some news. Sorry for the inconvenience.

Regards,

Clyde

David Trey staff
Replied on Jul 17, 2014 - 18:12 UTC

Hello,

This issue should now be fixed. Please let us know if you're still experiencing it.


Best regards,
David

KO
Kenneth Ou
Replied on Jul 18, 2014 - 02:01 UTC

tried the SMS test message and it works. let me try with a real reminder

KO
Kenneth Ou
Replied on Jul 18, 2014 - 07:08 UTC

tried setting the sms reminders but it doesnt no sms get sent.

David Trey staff
Replied on Jul 18, 2014 - 11:55 UTC

Kenneth,

We're sorry to hear that :-( We're gathering as much information about this issue as we can to find a pattern and if you don't mind, we'd appreciate if you could fill out this form which would help us find the source of this issue: https://docs.google.com/forms/d/1uE-6j2ZkdqkYeAnRFu-NEcjsMeY9Y87HSowI0xRCOD8/viewform


Best regards,
David