I just signed up for Todoist (premium version) and am unable to receive SMS texts to my mobile phone. When I send a a test, I'm not receiving it.
Hello Angela,Please go to the Settings -> Reminders (on the web) and edit your phone number. Once you're in edit mode:1. Make sure the number is formatted like this: +123456798 incl. a + sign, your country code, no dashes or spaces.2. Select "international" from the location/provider list (regardless of your location or provider).3. Select one of the Canadian numbers from the "Number to send from" drop-down menu.Best regards,David
hi, encountered the same above. i don't see the step 2 onwards. there is no location/provider list
Hi Kenneth,I'm going to send you a test SMS message. Please confirm if you have received it or not. It should arrive in less than 2 minutes.Regards,Clyde
didnt receive the sms
Hi Kenneth,We're looking into this right now. We'll update you as soon as we have some news. Sorry for the inconvenience.Regards,Clyde
Hello,This issue should now be fixed. Please let us know if you're still experiencing it.Best regards,David
tried the SMS test message and it works. let me try with a real reminder
tried setting the sms reminders but it doesnt no sms get sent.
Kenneth,We're sorry to hear that :-( We're gathering as much information about this issue as we can to find a pattern and if you don't mind, we'd appreciate if you could fill out this form which would help us find the source of this issue: https://docs.google.com/forms/d/1uE-6j2ZkdqkYeAnRFu-NEcjsMeY9Y87HSowI0xRCOD8/viewformBest regards,David