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SMS text issue

AJ

I just signed up for Todoist (premium version) and am unable to receive SMS texts to my mobile phone. When I send a a test, I'm not receiving it.

All responses

David Trey staff
Replied on May 14, 2014 - 17:01

Hello Angela,

Please go to the Settings -> Reminders (on the web) and edit your phone number. Once you're in edit mode:

1. Make sure the number is formatted like this: +123456798 incl. a + sign, your country code, no dashes or spaces.
2. Select "international" from the location/provider list (regardless of your location or provider).
3. Select one of the Canadian numbers from the "Number to send from" drop-down menu.


Best regards,
David

KO
Kenneth Ou
Replied on Jul 17, 2014 - 04:55

hi, encountered the same above. i don't see the step 2 onwards. there is no location/provider list

Clyde Romo staff
Replied on Jul 17, 2014 - 07:56

Hi Kenneth,

I'm going to send you a test SMS message. Please confirm if you have received it or not. It should arrive in less than 2 minutes.

Regards,

Clyde

KO
Kenneth Ou
Replied on Jul 17, 2014 - 08:03

didnt receive the sms

Clyde Romo staff
Replied on Jul 17, 2014 - 08:30

Hi Kenneth,

We're looking into this right now. We'll update you as soon as we have some news. Sorry for the inconvenience.

Regards,

Clyde

David Trey staff
Replied on Jul 17, 2014 - 18:12

Hello,

This issue should now be fixed. Please let us know if you're still experiencing it.


Best regards,
David

KO
Kenneth Ou
Replied on Jul 18, 2014 - 02:01

tried the SMS test message and it works. let me try with a real reminder

KO
Kenneth Ou
Replied on Jul 18, 2014 - 07:08

tried setting the sms reminders but it doesnt no sms get sent.

David Trey staff
Replied on Jul 18, 2014 - 11:55

Kenneth,

We're sorry to hear that :-( We're gathering as much information about this issue as we can to find a pattern and if you don't mind, we'd appreciate if you could fill out this form which would help us find the source of this issue: https://docs.google.com/forms/d/1uE-6j2ZkdqkYeAnRFu-NEcjsMeY9Y87HSowI0xRCOD8/viewform


Best regards,
David