+ Add Question

Logging into Gmail Extension

G

I can't log into Gmail extension using my Google account - like I do with the rest of the TD apps. Any suggestions?

All responses

Brendon Wadey staff
Replied on May 13, 2014 - 23:20 UTC

Hi George,

What exactly happens when you try to do this? It gives a error message, it just goes back to the log in page? Which browser are you using?

Try adding us to the Cookies exception list

[*.]todoist.com
[*.]cloudfront.net

Regards,
Brendon.

G
George premium
Replied on May 14, 2014 - 00:22 UTC

A blank screen pops up for a second then it goes back to the log in screen. I'll do as you suggest and see if that works. I'm using Chrome.

G
George premium
Replied on May 14, 2014 - 00:27 UTC

I added those to the Cookies exception list. It didn't make a difference.

Brendon Wadey staff
Replied on May 14, 2014 - 02:05 UTC

George,

Do you have Third Party Cookies enabled though correct? Also, do you have Preview Pane enabled within Gmail Labs?

Regards,
Brendon.

G
George premium
Replied on May 14, 2014 - 03:24 UTC

Got it. Enabling the 3rd party cookies did the trick

G
George premium
Replied on May 14, 2014 - 03:32 UTC

Interesting - when I use the vertical or horizontal split the TD button is not visible on messages. If I go to no split - the button is there.

Appreciate the help, Brendon!

Brendon Wadey staff
Replied on May 14, 2014 - 04:06 UTC

George,

Is this a Gmail setting or another Gmail Labs feature?

Regards,
Brendon.

G
George premium
Replied on May 14, 2014 - 04:10 UTC

its a gmail setting.

G
George premium
Replied on May 14, 2014 - 04:10 UTC

its a gmail setting.

Brendon Wadey staff
Replied on May 14, 2014 - 14:22 UTC

George,

Can you describe how to turn this feature on and off, so we can test with it and see if we can resolve it.

Regards,
Brendon.

G
George premium
Replied on May 14, 2014 - 19:40 UTC

Brendon,

If you click the drop down (see attached) in the upper right of the main gmail screen you get 3 choices

- No Split
- Vertical Split
- Horizontal Spit

With No Split selected - all the TD stuff works - you can see the Send to TD button at the top of an opened message.

There is no TD button in the message with either of the other two choices.

Does that help?

Thanks

Brendon Wadey staff
Replied on May 14, 2014 - 19:46 UTC

George,

I do not see that in my Gmail. I think that may be a Gmail Labs feature. Now our extension does not work properly when using the labs feature "Preview Pane". This might actually be how Preview Pane works, I just did not know it had options like that.

If that is Preview Pane, sadly we can't do anything about it. As our extension uses the IDs of the messages, and Preview Pane changes this/blocks it.

Regards,
Brendon.