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Mail Links opening in wrong account

I have saved multiple emails (from gmail) into todoist but when I try to open them, they open in the wrong email account. Is there a way of setting which email account todoist opens up the email in or can I only be signed into one email accout when using it?

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Clyde Romo staff
Replied on May 12, 2014 - 12:13 UTC

Hello Gideon,

First off, you can use our plug-in with multiple gmail accounts. The way the our Gmail plug-in works is it saves the URL of the email. If you have the multiple Gmail accounts, it would be identified by a number in its link. For example:

https://mail.google.com/mail/u/0/?ui=2#inbox
https://mail.google.com/mail/u/1/?ui=2#inbox
https://mail.google.com/mail/u/2/?ui=2#inbox

Gmail log-in expires on a regular basis and would ask you to re-login again. It is possible that the accounts have been re-ordered thus when you click a link, it opens on a wrong account. Can you please take note of the order and check if it's in the correct order that you had when you were adding emails?

Best Regards,

Clyde

Gideon Wellins premium
Replied on May 12, 2014 - 12:32 UTC

Thanks Clyde,

Some days it works and some it doesn't which is why I'm finding it odd.

I am constantly logged into Gmail and rarely have to sign in again on my computer.

Today the problem is not persisting. If it happens again, I'll reply to the thread.

Thanks again,

Gideon

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Paco premium
Replied on May 28, 2014 - 21:56 UTC

I've actually experienced the same thing, and it's getting worse. If there was a way for Todoist to recognize which account each email came from, that would be great. I'm actually logged into one email account, and when I click on a saved task (from gmail) it will try to open the other gmail account (closing the currently-open account).

Sometimes it just shows login options for multiple accounts (effectively closing my open gmail account). It's become unusable. I've tried using the Todoist within Gmail (plugin/extension) in Firefox and Chrome, and tried the desktop version, all have the same issues.

It's too bad, because this was a main reason for moving to Todoist. Accounting for multiple Gmail accounts is important, I do hope Todoist figures out a way to "remember" which account is which. Not sure if it's possible.

Vince Williams premium
Replied on Jun 23, 2014 - 12:51 UTC

I too am experiencing the same issue.

But what really concerns me is that, the link opens the inbox not to the email itself....what is the point of this?

This is a real disappointment, as this functionality would save me a lot of time - if it worked correctly....

David Trey staff
Replied on Jun 23, 2014 - 13:46 UTC

Hello Vince,

This is unfortunately beyond our control. As Clyde mentioned earlier, if you're using multiple accounts, Gmail will modify the URL of the message adding /u/0, /u/1, /u/2 etc.

This way it should "know" what account this email belongs to. We don't make any changes in the URL, our app takes it as it sees it in Gmail - it basically copy/pastes it with no changes.

Now, this should work nonetheless, assuming that Gmail would always correctly handle these links, correctly log you into the right accounts and you log into them always in the same order so that your first account would become the /u/0 user, the second would be the /u/1 user and so on. If you log in in any other order, you will attempt to open a message linked to an account that doesn't have it and Gmail will forward you to the main Inbox.

Again, if Gmail would not do this and use a plain URL just with an ID of the message, then as long as you're opening the messages from the account you're currently in, they would work.

We can only hope that Gmail would change their method as we'd rather not make any modifications into the URL as that would completely break this functionality for all users incl. those not affected by this (who either use just one Gmail account or log into then through the same browser in the same order and the /u/ parameter always matches).


Best regards,
David

PK
Paul Kraus premium
Replied on Jul 29, 2014 - 18:34 UTC

Is there a way to edit the link in todoist so that we can "fix" the links when they get borked?

David Trey staff
Replied on Jul 29, 2014 - 20:26 UTC

Hello Paul,

Unfortunately that's not possible, but altering the order of logging into Gmail accounts should also address this issue.


Regards,
David

MS
Matt Speer premium
Replied on Sep 08, 2014 - 16:57 UTC

I see this as a big problem if you use multiple computers with different accounts logged in. For instance, on one computer I may sign into X account first which would give it and ID of 0. On another computer I may sign into Y account first which would give it the ID of 0 and X account an ID of 1. Now my task is associated on one pc with account X but on the other pc its associated with account Y.

There needs to be some consistency if this is going to be a workable product. Seems it works only for a very specific use case and anything outside of that is on the user to figure out.

David Trey staff
Replied on Sep 08, 2014 - 17:07 UTC

Hello Matt,

If we had any influence on this issue, we would definitely address it, but unfortunately, there's nothing we can do about it :-( All our app does is take the URL of the message you have opened. It doesn't know what email account you're currently logged in, what's the URL of this account on a different computer or what is the URL going to look like on yet another computer. There's just no way for us to know that, unfortunately.

We hope that Google will change this one day and use a different method to track accounts on their end without altering the URL and then it will work as expected in all cases.


Regards,
David