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Notes not appearing

BV

None of my notes are appearing when using the web client. They were appearing earlier as I had used it and clicked a few links in notes.

This is happening for all notes in all projects.

Validated/replicated in both Chrome and Firefox.

Is this a known issue/ any workaround?

All responses

BV
Bruce Volpe premium
Replied on May 09, 2014 - 20:41 UTC

Update:

Note additions are being recorded, because the counter is incrementing when I add new ones.

I can only see the timestamp of the first note that was added, but not the actual note, or the timestamp and notes of subsequent note additions.

In one test a newly added note was added successfully, but when I closed and re-opened the task notes it was gone. The note counter number was still correctly updated, though.

On another task, I added a new note and it worked.

Brendon Wadey staff
Replied on May 09, 2014 - 23:23 UTC

Hi Bruce,

So you click on the notes icon of a task, type something and click the Add button. It then appears in the notes list, or does not?

If it does, you close it, come back later and it's gone?

I can't seem to reproduce this. If you view this on the mobile version, or say even IE (just to test) does the notes show up? Do your tasks show up, if you add a new one?

Regards,
Brendon.

BV
Bruce Volpe premium
Replied on May 10, 2014 - 05:33 UTC

Hi Brendon,

I don't use Todoist on mobile, but I replicated this on IE, Firefox and Chrome, all on two different computers. I cleared my local cache as well.

The issue is hard to nail down but it is still happening.

Simply, adding a new note to some tasks is causing the note to immediately disappear and upon re-opening the notes, the note still is not visible. All pre-existing notes that precede the new note are also hidden. They don't disappear when I add the new note, they are hidden from the beginning. The only thing that is visible for these notes is the time stamp of the first pre-existing note.

There are some tasks where the notes appear and if I add a new note, it stays. For these tasks, the all previous notes and all new notes are visible.

At least the problem can be replicated consistently for problematic tasks, and normal behavior can be replicated consistently for tasks without the issue.

The only thought i haveI sometimes add notes that are simply URLs such as "http://www.google.com/". I can't see what the original notes on these problematic tasks are, but they might be URLs. Otherwise, it is plain ASCII text.

Thanks,
Bruce

BV
Bruce Volpe premium
Replied on May 12, 2014 - 14:11 UTC

Tested further and cannot replicate this issue with new tasks or other existing tasks. It seems there is just a set of tasks in my projects that are bugged. I am going to delete the old ones and recreate them.

Brendon Wadey staff
Replied on May 12, 2014 - 15:53 UTC

Bruce,

Sorry to hear that. If it happens again, any information about it could help find the cause.

Regards,
Brendon.

Miha premium
Replied on Nov 28, 2014 - 21:05 UTC

This bug is a deal breaker. Notes symbol dissapeared for me from the tasks. The notes re-appeared once I've added a new note. Todoist on web. I couldn't find important information when I needed it (search doesn't find the "hidden" notes).

David Trey staff
Replied on Nov 29, 2014 - 12:20 UTC

Hello Miha,

Please delete Todoist's offline data as well as your browser's cache, log out and back into it and see if the issue persists.


Regards,
David

Miha premium
Replied on Nov 30, 2014 - 14:49 UTC

How do I do that?

David Trey staff
Replied on Nov 30, 2014 - 14:50 UTC

Miha,

It's different in every browser, please let me know what browser you're using.

If could be in Options -> Advanced -> network (Firefox), could be in Adv. Settings -> Content Settings -> All cookies and site data (Chrome).


Regards,
David

Miha premium
Replied on Nov 30, 2014 - 18:07 UTC

Firefox. An I don't want to delete all cookies, just point me to the folder
on pc where it is stored.

David Trey staff
Replied on Nov 30, 2014 - 19:20 UTC

Miha,

There are 3 different things your browser stores:
- cookies
- cache
- offline storage

You don't have to clear your cookies at all so you will stay logged in on all sites. You only have to delete Todoist's offline storage.

Please go to Firefox's Options -> Advanced -> Network. Here you will see "todoist.com" on the list of sites that store offline data, delete it and that should to it. You can also clear the whole cache here and again - it will just be the cache (such as pre-loaded scripts and images from sites), not cookies so you won't be logged out from anywhere (there's a different place where cookies are cleared, you don't have to go there).


Regards,
David

Miha premium
Replied on Dec 01, 2014 - 02:05 UTC

No this didn't fix the bug. I still couldn't see the notes on the specific
task. I did find a solution by just using chrome. I did see the notes in
Firefox incognito. Is there anything else I need to delete to use Todoist
bug-free in firefox?

Miha premium
Replied on Dec 01, 2014 - 02:08 UTC

I did both, removed from list and cleared from cache. So it must be storing
it elsewhere in firefox. I just hope this does not happen to chrome, else I
would have to use incognito everytime, which means loging in everytime...

Brendon Wadey staff
Replied on Dec 01, 2014 - 12:10 UTC

Miha,

Its a very odd thing for an issue such as this to continue after doing the suggested, for it to happen again in another browser, would be rare.

If doing the suggested, and disabling all extensions does not resolve it, but incognito works, its hard to explain what the issue is. As incognito does basically the same as disabling extensions and clearing cache.


Regards,
Brendon