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All my Tasks and Projects deleted after "Create new backup"!!!

Backup file Inbox[52382].txt is EMTY!!!!

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Clyde Romo staff
Replied on May 08, 2014 - 07:49

Hello,

Just to clarify, all your tasks are now missing after you created a new backup? Are the projects still visible? If you show completed tasks, do you see your tasks there?

Regards,

Clyde

Александр Смирнов premium
Replied on May 08, 2014 - 10:33

Projects and tasks are not lost. All the projects and tasks moved in the "archived projects" pane. I drag back all tree to the projects pane. This is a normal functionality? Then I made a backup manually, download it, but it just an empty Inbox.txt included...

Clyde Romo staff
Replied on May 08, 2014 - 12:20

Hello,

Try creating a new backup now that you have restored your archived projects. The projects were probably archived when you made a backup and thu returning you an empty Inbox.txt.

Note that creating backups should not archive your projects.

Regards,

Clyde

Александр Смирнов premium
Replied on May 08, 2014 - 12:30

Made a backup. The archive has all the projects (different characters instead of the file names, probably because of the russian project names). However, appealed to the support because of the fact that the manual backup moved projects to the "archived". Hopefully, this phenomenon does not happen again)

Clyde Romo staff
Replied on May 08, 2014 - 12:43

Hi Александр,

That is not normal behaviour and if you can replicate the issue, let me know so we can report it to our developers.

Regards,

Clyde