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Purchased premium upgrade, debit card balance deducted, NO premium service

SL

I purchased the premium account 3 minutes ago, after filling up card details, i proceeded to submit and was immediately returned with an error message saying my card number is incorrect.

Seconds later, i received a notification from my bank that my bank balance has been deducted by $29 from Doist Ltd. However, the account remains un-upgraded.

I have tried relogging in, but to no avail.

Please help.

All responses

Clyde Romo staff
Replied on May 05, 2014 - 07:39

Hi Samuel,

If you can provide me your Transaction ID, I should be able to manually upgrade your account. Sorry for the inconvenience.

Regards,

Clyde

SL
Samuel Lim premium
Replied on May 05, 2014 - 08:04

Hi Clyde

There was no indication of a transaction ID as the error appeared on the in-page pop up of https://win.todoist.com/premium.

I click upgrade now -> in-page pop up appears -> keyed in my card details -> click upgrade now, and was immediately prompted with the error message in red. At the same time, i received a notification from my bank regarding the charge of $29.

Clyde Romo staff
Replied on May 05, 2014 - 08:32

Hi Samuel,

Is it a full charge or is the funds are just locked temporarily due to the payment attempt (such locks are lifted automatically within a few days)?

Also, transaction IDs are supposed to be sent your email. Can you please check if you can find it there?

Regards,

Clyde

SL
Samuel Lim premium
Replied on May 05, 2014 - 09:19

Dear Clyde

It is a full charge because the available balance of my bank account has been reduced by the said amount. I was given a card number error although I am quite certain that i entered the correct card number (i tripled-checked before closing the window), subsequent to that the charge to my actual bank balance with my "wrong" debit card number all do not make any sense to me.

However, i will wait till tomorrow to see if the bank cleared this transaction (they update debit card transactions after midnight everyday). I live in Malaysia if that helps.

I have checked my email (inbox and spam folders) but nothing to be found.

Clyde Romo staff
Replied on May 05, 2014 - 09:25

Hi Samuel,

Please do let me know how it goes tomorrow.

Best Regards,

Clyde