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login_error

just loaded droid and things seemed ok. realized my password needed to be updated so I changed password on desktop system and now I can't find out how to change the password on the droid version... it just gives me login_error when I try to launch the app.

All responses

Clyde Romo staff
Replied on May 04, 2014 - 15:00

Hi Gene,

Please issue a new API token and try signing again. Follow these steps:

1.) click the gear on the upper right corner
2.) click on the ACCOUNT tab
2.) click on the "Issue new API token"

You also can refer to this link so you can check how where to do it. https://www.dropbox.com/s/7w5b1bvi8kb7rz7/Screenshot%20May%2004%2022.54.22.png

Best Regards,

Clyde

Gene Bellinger premium
Replied on May 04, 2014 - 18:17

Clyde,

I followed this sequence, waited a few minutes and tried to open the app on my phone and I still get login_error. I tried restarting my phone but still get the same response.

David Trey staff
Replied on May 05, 2014 - 12:07

Hello Gene,

Please delete and reinstall the Android app and it will bring you back to the login screen.


Best regards,
David

Gene Bellinger premium
Replied on May 05, 2014 - 12:10

David,

Yes.. I'm now operational again.. thanks.