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Lost data

SJ

I made a whole bunch of changes to my todoist yesterday, closed the browser before i left last night. when i opened the browser this morning, all of the changes i had made yesterday were not saved. any ideas?

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Clyde Romo staff
Replied on May 02, 2014 - 14:25

Hi Shari,

What type of changes were you making? Editing task description? Changing due dates? Also, when you were making these changes, were you offline and then you closed your browser?

Regards,

Clyde

SJ
shari jacobson premium
Replied on May 02, 2014 - 14:41

editing tasks, adding tasks, marking as complete, changing due dates. i believe i was online during this time.

SJ
shari jacobson premium
Replied on May 02, 2014 - 14:42

it is hard to know for sure if i was online because i did unplug my computer at one point. if i had been offline and closed my browser, are all of my changes lost?

Clyde Romo staff
Replied on May 02, 2014 - 14:59

Hi Shari,

If you are online, changes should have been synced with the server. Was there anything out of the ordinary? Any prompts or weird behaviour? We can try checking the backups but if it's not there, I'm afraid we'll have redo them. Sorry for the inconvenience! :-(

Is the first time that this has happened? For what it's worth, I have never lost a task I have added in Todoist before. If you can provide some more details, that might help us shed some light as to what happened and how we can prevent it from happening again.

Best Regards,

Clyde

Clyde Romo staff
Replied on May 02, 2014 - 15:22

Hi Shari,

If you are offline, all changes you made are saved locally in the browser and will be synced once you're connected to the internet again. If you closed your browser and you we're not online at that time, that might explain why we lost all your progress.

Regards,

Clyde