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Forwarding emails from iOS isn't working

G

I've tried from the stock mail app and from Mailbox and the result is the same - just the first few lines.

I posted a comment a few days ago to a similar thread but no response.

Emailing tasks was the main reason I bought the premium account - an acknowledgement of the issue would be good. Likely fix date? Should I ask for a refund?

All responses

RS
Raphael Steinhoefel premium
Replied on Apr 23, 2014 - 14:53

same here! Forwarding from mac mail to inbox is not working

David Trey staff
Replied on Apr 23, 2014 - 15:58

Hello,

We're sorry for the inconvenience, we're looking into this issue right now and will adjust our mailer so it won't remove any data from the mail body.


Best regards,
David

G
griff premium
Replied on Apr 23, 2014 - 16:00

Great! Look forward to it.

Thanks!

G
griff premium
Replied on Apr 27, 2014 - 12:23

Any news on a likely fix date?

David Trey staff
Replied on Apr 27, 2014 - 13:47

Hello,

We're still looking into this issue, sorry for the inconvenience.


Best regards,
David

G
griff premium
Replied on May 09, 2014 - 03:00

Hi there,

It's still not working.

The email feature was the main reason I upgraded to Premium, and it's not worked at all in the two or three weeks since then.

What's your current estimate for a fix?

David Trey staff
Replied on May 09, 2014 - 09:07

Hello,

We're very sorry for the inconvenience, we're working on this issue and will fix it soon.


Best regards,
David

G
griff premium
Replied on May 13, 2014 - 10:48

Any news? Likely fix date?

What progress have you made so far? Are you working on it yet?

David Trey staff
Replied on May 13, 2014 - 11:20

Hello,

We don't have a specific date for the fix, it'll be published the day it's done, we're working on it and it should be addressed soon.


Best regards,
David

G
griff premium
Replied on May 13, 2014 - 11:25

Ok, thanks.

David Trey staff
Replied on May 16, 2014 - 07:08

Hello,

We've made changes to the way incoming emails are handled and this issue should now be solved. However, if you'll still experience it or fragments of an email won't arrive as a task note, please let us know.


Best regards,
David

G
griff premium
Replied on May 16, 2014 - 07:25

Hi,

I've just tried it a couple of times and the message is still truncated after 'Begin forwarded message'. Using Mail on iPad.

(Or does the deployment of the fix take a few hours to propagate to all your servers?)

Griff

David Trey staff
Replied on May 16, 2014 - 07:37

Griff,

Please save the message you've sent and upload it here as an attachment.


Best regards,
David

G
griff premium
Replied on May 16, 2014 - 08:01

test

G
griff premium
Replied on May 16, 2014 - 08:02

hmmm, wait whilst I create one without my email signature (which I don't want to share with the world via your support site)

G
griff premium
Replied on May 16, 2014 - 08:10

well it's not my signature (so you can replicate this by forwarding any email from an iPad - the one I tried was your own email asking me to share the email)

of course, neither do I want to share my email address, so your file upload's not an option...

what's your email address?

David Trey staff
Replied on May 16, 2014 - 08:33

Griff,

Please forward the email to david@doist.io


Best regards,
David

G
griff premium
Replied on Jun 02, 2014 - 08:10

Any news on this? It's about six weeks since I first asked....

Clyde Romo staff
Replied on Jun 02, 2014 - 08:49

Hi Griff,

Our developers are still looking at the issue so we don't have any news yet. :-(

Regards,

Clyde

David Trey staff
Replied on Jun 30, 2014 - 11:28

Hello,

This issue should now be fixed, please let us know if it persists.


Best regards,
David

G
griff premium
Replied on Jun 30, 2014 - 16:28

Seems to be working now :-)