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Forwarding emails from iOS isn't working

I've tried from the stock mail app and from Mailbox and the result is the same - just the first few lines.

I posted a comment a few days ago to a similar thread but no response.

Emailing tasks was the main reason I bought the premium account - an acknowledgement of the issue would be good. Likely fix date? Should I ask for a refund?

All responses

RS
Raphael Steinhoefel premium
Replied on Apr 23, 2014 - 19:53 UTC

same here! Forwarding from mac mail to inbox is not working

David Trey staff
Replied on Apr 23, 2014 - 20:58 UTC

Hello,

We're sorry for the inconvenience, we're looking into this issue right now and will adjust our mailer so it won't remove any data from the mail body.


Best regards,
David

griff premium
Replied on Apr 23, 2014 - 21:00 UTC

Great! Look forward to it.

Thanks!

griff premium
Replied on Apr 27, 2014 - 17:23 UTC

Any news on a likely fix date?

David Trey staff
Replied on Apr 27, 2014 - 18:47 UTC

Hello,

We're still looking into this issue, sorry for the inconvenience.


Best regards,
David

griff premium
Replied on May 09, 2014 - 08:00 UTC

Hi there,

It's still not working.

The email feature was the main reason I upgraded to Premium, and it's not worked at all in the two or three weeks since then.

What's your current estimate for a fix?

David Trey staff
Replied on May 09, 2014 - 14:07 UTC

Hello,

We're very sorry for the inconvenience, we're working on this issue and will fix it soon.


Best regards,
David

griff premium
Replied on May 13, 2014 - 15:48 UTC

Any news? Likely fix date?

What progress have you made so far? Are you working on it yet?

David Trey staff
Replied on May 13, 2014 - 16:20 UTC

Hello,

We don't have a specific date for the fix, it'll be published the day it's done, we're working on it and it should be addressed soon.


Best regards,
David

griff premium
Replied on May 13, 2014 - 16:25 UTC

Ok, thanks.

David Trey staff
Replied on May 16, 2014 - 12:08 UTC

Hello,

We've made changes to the way incoming emails are handled and this issue should now be solved. However, if you'll still experience it or fragments of an email won't arrive as a task note, please let us know.


Best regards,
David

griff premium
Replied on May 16, 2014 - 12:25 UTC

Hi,

I've just tried it a couple of times and the message is still truncated after 'Begin forwarded message'. Using Mail on iPad.

(Or does the deployment of the fix take a few hours to propagate to all your servers?)

Griff

David Trey staff
Replied on May 16, 2014 - 12:37 UTC

Griff,

Please save the message you've sent and upload it here as an attachment.


Best regards,
David

griff premium
Replied on May 16, 2014 - 13:01 UTC

test

griff premium
Replied on May 16, 2014 - 13:02 UTC

hmmm, wait whilst I create one without my email signature (which I don't want to share with the world via your support site)

griff premium
Replied on May 16, 2014 - 13:10 UTC

well it's not my signature (so you can replicate this by forwarding any email from an iPad - the one I tried was your own email asking me to share the email)

of course, neither do I want to share my email address, so your file upload's not an option...

what's your email address?

David Trey staff
Replied on May 16, 2014 - 13:33 UTC

Griff,

Please forward the email to david@doist.io


Best regards,
David

griff premium
Replied on Jun 02, 2014 - 13:10 UTC

Any news on this? It's about six weeks since I first asked....

Clyde Romo staff
Replied on Jun 02, 2014 - 13:49 UTC

Hi Griff,

Our developers are still looking at the issue so we don't have any news yet. :-(

Regards,

Clyde

David Trey staff
Replied on Jun 30, 2014 - 16:28 UTC

Hello,

This issue should now be fixed, please let us know if it persists.


Best regards,
David

griff premium
Replied on Jun 30, 2014 - 21:28 UTC

Seems to be working now :-)