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Please Cancel & Refund

L

Hello,

I bough the anual subscrition of 29$ yesterday, but today using the program I realized it is not quite what I want!

Please send me a refund and cancel my subscrition, my paypal transaction ID is 9HF158650S426333X

Thank you

Best regards
Luis

All responses

Clyde Romo staff
Replied on Apr 22, 2014 - 09:49

Hi Luis,

You have now been refunded. Please let us know if there was any particular reason for this as it could help us improve for the future.

Regards,

Clyde

L
luis3214 premium
Replied on Apr 22, 2014 - 09:58

Hello, thank you a lot for the fast response!!

To be honest I did like the app, but it was just too expensive for me, I think there are other apps at much lower price that have very similar features, altough I loved the design and simplicity of yours.

I would have kept it if it was in a price range of 5-8 € but at the current price it is just too expensive for me.

Do I need to do something im my google account to cancel the anual subscrition?

Thank you again!!

Clyde Romo staff
Replied on Apr 22, 2014 - 10:03

Hi Luis,

Thank you for your feedback, it's greatly appreciated.

Just make sure to cancel the payment subscription on your PayPal account directly to prevent further charges.

Regards,

Clyde

L
luis3214 premium
Replied on Apr 22, 2014 - 10:12

Can you explain better where I do that in paypal ? I can't find the option!

Thanks a lot for the support
Regards
Luis

Clyde Romo staff
Replied on Apr 22, 2014 - 11:55

Hi Luis,

If you used "guest checkout", this would be a one-time payment and this might explain why you can find the subscription at all.

However, I was able to find a page that explains how to cancel subscription. See this link http://www.wikihow.com/Cancel-a-PayPal-Subscription

Best Regards,

Clyde

L
luis3214 premium
Replied on Apr 22, 2014 - 12:08

Thanks a lot for the help!!

The support is so good and so fast I am considering to buy the product again and give it a chance.

Best regards

Luis

L
luis3214 premium
Replied on Apr 22, 2014 - 12:24

Just to put the information here to others, there was no subscription in the paypal account, so it is just a one year payment.

Best regards
Luis