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Please Cancel & Refund

L

Hello,

I bough the anual subscrition of 29$ yesterday, but today using the program I realized it is not quite what I want!

Please send me a refund and cancel my subscrition, my paypal transaction ID is 9HF158650S426333X

Thank you

Best regards
Luis

All responses

Clyde Romo staff
Replied on Apr 22, 2014 - 09:49 UTC

Hi Luis,

You have now been refunded. Please let us know if there was any particular reason for this as it could help us improve for the future.

Regards,

Clyde

L
luis3214 premium
Replied on Apr 22, 2014 - 09:58 UTC

Hello, thank you a lot for the fast response!!

To be honest I did like the app, but it was just too expensive for me, I think there are other apps at much lower price that have very similar features, altough I loved the design and simplicity of yours.

I would have kept it if it was in a price range of 5-8 € but at the current price it is just too expensive for me.

Do I need to do something im my google account to cancel the anual subscrition?

Thank you again!!

Clyde Romo staff
Replied on Apr 22, 2014 - 10:03 UTC

Hi Luis,

Thank you for your feedback, it's greatly appreciated.

Just make sure to cancel the payment subscription on your PayPal account directly to prevent further charges.

Regards,

Clyde

L
luis3214 premium
Replied on Apr 22, 2014 - 10:12 UTC

Can you explain better where I do that in paypal ? I can't find the option!

Thanks a lot for the support
Regards
Luis

Clyde Romo staff
Replied on Apr 22, 2014 - 11:55 UTC

Hi Luis,

If you used "guest checkout", this would be a one-time payment and this might explain why you can find the subscription at all.

However, I was able to find a page that explains how to cancel subscription. See this link http://www.wikihow.com/Cancel-a-PayPal-Subscription

Best Regards,

Clyde

L
luis3214 premium
Replied on Apr 22, 2014 - 12:08 UTC

Thanks a lot for the help!!

The support is so good and so fast I am considering to buy the product again and give it a chance.

Best regards

Luis

L
luis3214 premium
Replied on Apr 22, 2014 - 12:24 UTC

Just to put the information here to others, there was no subscription in the paypal account, so it is just a one year payment.

Best regards
Luis