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test for sms notification doesn't work

M

I just tried to send myself a test sms notification. But unfortunately, it didn't work. In "settings", I entered my mobile telephone number to receive the SMS (an overseas number). And selected the US telephone number as the sender of the SMS. But when I did the test, no SMS, I received no text message on my mobile. How can I resolve this. Also, is there some way to arrange for the sending telephone to be in countries apart from the US and Canada?
Thank you.

All responses

David Trey staff
Replied on Apr 20, 2014 - 22:20 UTC

Hello Marie,

Our SMS reminders work worldwide. Please try to edit your phone number and when you're in edit mode:

1. Make sure your number is entered in this format +123456789 - including a plus sign, your country code, no spaces or dashes.

2. Select "International" as your provider, regardless of your location or if you can find the provider's name on the list.

3. Select one of the Canadian numbers from the "Number to send from" drop-down menu.


Best regards,
David

Luai Alrantisi premium
Replied on May 22, 2014 - 06:15 UTC

Hello
I live in the United Arab Emirates, Dubai.

Does the SMS notification work here in this country.


Regards :-)

Clyde Romo staff
Replied on May 22, 2014 - 08:07 UTC

Hi Luai,

Yes, it should work as long as you have setup properly. :-) Are you running into issues with it?

Regards,

Clyde

Luai Alrantisi premium
Replied on May 22, 2014 - 08:15 UTC

Yes, I don't receive the setup SMS, neither SMS notifications for any item.

I tested that many times.

Do the authorities here in the UAE block your messages..???

Clyde Romo staff
Replied on May 22, 2014 - 11:57 UTC

Hi Luai,

We are still looking on it but have you tried the steps outlined by David above? We may have missed a step and that's probably why it's not working.

Regards,

Clyde

Luai Alrantisi premium
Replied on May 22, 2014 - 13:05 UTC

Excellent. It worked.

Now Todoist is my dear perfect friend.

Thanks.