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Outlook add-in linked emails don't work


First I want to thank Todoist for a great product. i love outlook but it doesn't allow me to conveniently set projects and subtasks, and that is where Todoist is coming in. I was using Asana, and changed to Outlook due to the integration with the add-in.

I'm creating to-do's based on emails by using the "add email as task" feature of the add-in. Sometimes it works, and when I click the to-do, it goes and finds the email (which I have since filed away). But more often than not, it doesn't work. The task appears to be linked (it's underlined and has the little envelop) but clicking it does nothing.

Since I rename many of them to be a task rather than the email subject (i.e., reply to Bill's email), I can't easily go find the email because I don't remember the subject.

This is inconvenient and seems buggy, and if I can't get it to work correctly in the next couple of weeks, I'll have to abandon the product. Sadly.

Can someone help me?

All responses

David Trey staff
Replied on Apr 16, 2014 - 10:59

Hello Christine,

Please tell me, are you moving the emails that you add to Todoist after you add them? And if so - where do you move them? To an archive, to a separate folder? Are you using an Exchange server?

In general, when our plugin can't find the message in its original location, it then starts to search through all local email files which, if you have a lot of mails, could take a while.

Best regards,

Christine Borgia premium
Replied on Apr 16, 2014 - 11:24

Thank you for replying.

I am on Exchange, yes.

I move the emails after adding to Todoist.

I move them either to a subfolder of my inbox or to the Archive folder.

Sometimes when I’m looking for the message, Todoist has to scan before it finds it. Sometimes it doesn’t seem to do anything at all, doesn’t scan, doesn’t find an email, the click just does nothing.

Thanks for your help and advice.


David Trey staff
Replied on Apr 16, 2014 - 12:48


Did you notice any pattern to this issue? I mean, at the times it doesn't work, does it always happen under the same circumstances? For example, if the mail was moved to the sub-folder, it always finds it, but if you archive it, it never does?

Best regards,

Victor Frazao premium
Replied on May 02, 2014 - 11:16

I have the same exact challenge as Christine and with all due respect, from several posts previously submitted by other users, it appears this is not a new issue... I sincerely hope this will be resolved as Todoist is an amazing tool.
Kindest Regards,

Julian Brooks premium
Replied on May 02, 2014 - 12:50

The trick for me seems to move the email to where it needs to be before you assign a task to with Todoist. For instance, I set a Category for each email I action and then put it in the Archive folder. To find it again later outside of Todoist I search Outlook using the Category I have set. From Todoist I can click through directly to the email. Once my emails are in the Archive folder, I never move them although I may delete them.

Brendon Wadey staff
Replied on May 02, 2014 - 18:03


It was an old issue that we did resolve. It now appears to be happening again but with a much fewer amount of users, very little. Not to say it's not an issue.

We are looking into it, but this time around it's very hard to replicate it.


Victor Frazao premium
Replied on May 02, 2014 - 22:26


I am thrilled to hear it is not the same issue. I also look forward to seeing this resolved.

In my case it appears I have this challenge in one out of about every 15-20 tasks/emails.

My workflow is as follows:
From my Outlook inbox, I add the email as a task in Todoist. Once that is done, I then file the email to a sub-folder of the inbox by using an Outlook add-in called Tag-It from Standss. All my saved emails reside in that one folder.

I hope this helps.

Kind Regards,

jt.volden premium
Replied on May 03, 2014 - 19:43

I had the original problem with emails links not working, and an update fixed it. Things are now broke again. Anything I can send or provide to help fix this again? The outlook functionality was a huge reason I ended up buying premium but the reliability of actually being able to be productive is so low that I am starting to regret the purchase.

jt.volden premium
Replied on May 03, 2014 - 19:46

Quick update, after my rant I took the level headed approach of reinstalling the outlook plugin and all the broken email task links are working again.

Julian Brooks premium
Replied on May 04, 2014 - 00:30

Actually it's very easy to replicate. Assign task to email whilst it's in the Inbox. Then move the email to the Archive folder. The link breaks and it can't find the email. It happens every time. Am on an Exchange system.

I posted my work around above.

Don Robinson premium
Replied on May 06, 2014 - 09:35

Same problem for me. It used to not work, then it started working with the new-plug in. I remember when I clicked on the title, it showed some type of progress bar indicating it was searching. All of a sudden, back to nothing. You click the link, nothing happens, and no indication it is searching. Very frustrating.

Using Exchange with subfolders that are in the same Exchange server, such as "Deleted Items."

Just putting the messages in the folder you're going to keep them in is not practical for some of us that delete our messages, hoping to still have a tag for a follow-up, but who also have rules that automatically transfer our messages to other archives based on age.

Casper Hvilsted Nørgaard premium
Replied on Jul 22, 2014 - 08:29

Same problem. Moving it to a subfolder.

Christine Borgia premium
Replied on Jul 22, 2014 - 08:34

I had to stop using Todoist for this reason. It simply does not work in Outlook if you file the message after creating the task (which is the logical workflow).

Since then, my company moved to Google Apps, and I have to say, Todoist works perfectly in Gmail. It's a shame that it doesn't work well in Outlook but I am completely happy with it now on Google!