+ Add Question

Password not recognized.

IH

Every time I sign in on my Mac, it tells me that my password is wrong. I have had to change my pw several times and each one works once. this is ridiculous. What do I need to do?
I like a lot of the features of the app but this pw problem is very significant

All responses

Brendon Wadey staff
Replied on Apr 10, 2014 - 20:21

Hi Irene,

Does this occur everywhere you try to sign in? Where did you change your password, the website version? We have never had reports of such feature before.

So if you change your password, sign in, it works. Sign out, then back in, it fails?

Regards,
Brendon.