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Tasks created on web not showing up on Android app

P

Hi! The tasks I created on the Android app have appeared on the Web, & tasks I created on one web computer appear after I log in to another, but tasks created on the web app don't appear on the android app.
Thoughts?

All responses

Brendon Wadey staff
Replied on Apr 03, 2014 - 23:21 UTC

Hi,

You have refreshed the Android app (pull to refresh) and these tasks do not appear?

Regards,
Brendon.

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pbarsch
Replied on Apr 03, 2014 - 23:22 UTC

That's correct.

Brendon Wadey staff
Replied on Apr 03, 2014 - 23:26 UTC

Hi,

What version of Android are you running, also, make sure you are running the latest app version. I'm not able to reproduce this issue at the moment. Are you rooted, or any custom ROMs installed?

Is the Android device connected to a strong network, no issues with that?

Regards,
Brendon.

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pbarsch
Replied on Apr 03, 2014 - 23:30 UTC

Yes, strong network or WIFI all day.
Not rooted or anything. Android version 4.1.2 kernel 3.4.0

David Trey staff
Replied on Apr 04, 2014 - 12:12 UTC

Hello,

Unfortunately, we still can't reproduce this on any device so far. It does take about 3-4 seconds for the newly added task to appear on Android, but it does show up automatically without refreshing.

Please tell us:
- When this happens, do you have the full app opened and are in the project view, 7 days view, label view, filter view etc. or are you looking at our widget?
- Do you have any app killer apps, battery managers or anything that may want to prevent auto-syncing in the background (to save energy, for example)?


Best regards,
David

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pbarsch
Replied on Apr 04, 2014 - 13:49 UTC

The one task I'm talking about never showed up on the android, but I've
tried it with other tasks & they seem to be working fine. I'll keep trying
it, & I'll contact support again if the problem happens again. Thanks for
your help.