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Add Website link in Gmail not working

I have the FF add-on installed. Bug I have encountered is as follows:

I am in a Gmail email, and click the "Add as website" link to save that email as the "to-do" information.

Returning to that task in the side add-on window lets me click on the web link in the task, and it does take me to that email. However, when I move to other emails in the main browser window, and then click on that task weblink, it does not work, and does not take me to that specific email.

This only occurs in the FF add-on, the Gmail and Chrome add-ons work fine. Also, this is a new issue in FF, it had been working perfectly previously.

All responses

David Trey staff
Replied on Apr 03, 2014 - 08:50

Hello Bruce,

You should not see an "Add website as task" link when you're in Gmail. It should change to an "Add email as task" link automatically.

Please tell me - are you using a Gmail Labs extension called "Preview Pane"? This extension changes the URL displayed when you open an email in Gmail making it impossible for our plugin to see that you've already opened a mail and detect which one it is.

If not, do you have any other Gmail Labs extensions or add-ons that may affect the URL. Please post the exact URL that you see in Gmail when you open a message and Todoist still shows "Add website as task" (these URLs are protected so no one will get access to this message if you post it here).


Best regards,
David

Bruce Fairclough premium
Replied on Apr 03, 2014 - 09:18

David...

The link to add the email is, in fact, correct when I am in Gmail: "Add
email as task." (I never really noticed the difference!)

I did disable one other Gmail Labs feature - the one for presaved emails,
but it doesn't seem like that would effect this. I disabled anyway, and
this issue is still happening.

Again, this feature works perfectly in the Gmail and Chrome add-ons.

David Trey staff
Replied on Apr 03, 2014 - 11:54

Bruce,

I've just re-checked this and I still can't reproduce this issue. I'm using Firefox 28.0 or Windows 8.1 with the Todoist for Firefox plugin version 3.7.

I add an email as a task, go back to the Inbox, click on the link to the mail in Todoist - works. I close Gmail completely, click on the link in Todoist - works. I then go to the Gmail Inbox, open a different email, then again click on the link in Todoist and it still works and always brings me to the email I've linked.

Are you using a different version of Firefox or our plugin?


Best regards,
David

Bruce Fairclough premium
Replied on Apr 03, 2014 - 14:50

David:

I am also using FF 28.0 and the Plugin 3.7.

As I am continuing to try and reproduce it, it does not work most of the
time (as I have described) but does work once in a while as you described.
Most frustrating.

Any other suggestions....?

Its not the end of the world... but I know that something changed, because
this only started happening recently.

David Trey staff
Replied on Apr 03, 2014 - 16:03

Bruce,

Have you started using an additional Gmail account lately? If so, Gmail could have started including /u/0 or /u/1 within the URLs of your mails to note which account they belong to. Please post an example link to one of your mails (the one you link to in Todoist) and then the URL you see when you use it and it doesn't work.

These URL will not allow anyone to access your messages as Google requires a login to the appropriate account to see them so feel free to post them here.


Best regards,
David

Bruce Fairclough premium
Replied on Apr 03, 2014 - 16:17

1)
https://mail.google.com/mail/u/0/?hl=en&shva=1#inbox/14522d6a12afcd65

This is when I have been on another website (anywhere other than Gmail) and
then I click on the link in the ToDoist task. This works.


2)

Brendon Wadey staff
Replied on Apr 03, 2014 - 21:25

Bruce,

That URL does appear to be the correct one, u/0 being that. The only other thing I can suggest trying is to make sure that Firefox's settings is still accepting all third party cookies.

Unfortunately, we aren't able to reproduce this issue, which we need to be able to, to resolve the issue. If there is anything else you can think of that may have changed recently on your system, when this started happening, it could help.

Regards,
Brendon.