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Snooze doesn't work!

When i set a Reminder, the Push Notification correctly arrives, but when I click on snooze, I don't have the next reminder!

All responses

Brendon Wadey staff
Replied on Apr 03, 2014 - 14:58 UTC

Hi,

We are looking into this issue right now, sorry for the trouble.

Regards
Brendon.

K
kcooper29 premium
Replied on Apr 03, 2014 - 18:45 UTC

I'm experiencing the same thing with Android v4.4.2. Looking forward to your update. :)

K
kcooper29 premium
Replied on Apr 08, 2014 - 05:00 UTC

Hello, has there been any success with finding a solution to this issue?

David Trey staff
Replied on Apr 08, 2014 - 13:32 UTC

Hello,

We're very sorry for the inconvenience and the delays, this will be addressed in the next update which will be available soon.


Best regards,
David

K
kcooper29 premium
Replied on Apr 19, 2014 - 05:33 UTC

Can you provide any new information on this issue? Will an update be coming soon?

David Trey staff
Replied on Apr 20, 2014 - 21:46 UTC

Hello,

Unfortunately not, but as soon as we have any updates, we'll publish them right-away.


Best regards,
David

K
kcooper29 premium
Replied on May 10, 2014 - 22:24 UTC

I got the latest update when it was released (a week ago, I think?). The snooze is still not working.

I liken this to an alarm clock with a snooze button that doesn't work, thus making it likely to oversleep and be late for work. I'm not saying I'm using Todoist to wake me up, but it's so helpful to remind users when to do something at a later time without having to refer to the main list.

Can this be corrected soon?

Brendon Wadey staff
Replied on May 12, 2014 - 17:05 UTC

Hi,

There has been a few updates since, can you confirm you are having the exact same issue as the original post still?

Regards,
Brendon.

K
kcooper29 premium
Replied on May 12, 2014 - 17:13 UTC

Yes, I hit snooze and I do not get another reminder. I almost always set a time to my tasks, so I only get one notification for those.

Brendon Wadey staff
Replied on May 12, 2014 - 19:56 UTC

Hi,

I will pass this along but make sure you are indeed updated to the latest version of our app.

Regards,
Brendon.

K
kcooper29 premium
Replied on May 12, 2014 - 20:05 UTC

Thanks. I'm at version 4.0. And there's no update button in Google Play. Android 4.4.2.

Brendon Wadey staff
Replied on May 13, 2014 - 16:40 UTC

Hi.

- What's the snooze duration you have chosen??
- Did you snooze more than one reminder? (There's a bug in 4.0 in which things won't work with multiple notifications)
- Did the reminder disappear from the task when you snoozed it?

Regards,
Brendon.

K
kcooper29 premium
Replied on May 13, 2014 - 20:22 UTC

1. I have it set to 15 min.

2. To narrow it down, I created a task to test on and set the notification to 0 min. It notified me at the designated time, but upon snoozing it, it never reminded me again. I tested this a couple of times and only had the one task set to notify me.

3. Yes, after the first notification, I snoozed it and it disappeared from the notification screen.

Brendon Wadey staff
Replied on May 13, 2014 - 20:38 UTC

Hi,

Thanks for the information I have passed this along to the developer.

Regards,
Brendon.

S
scristian premium
Replied on May 27, 2014 - 14:18 UTC

2 months later and the issue is still not addressed.
This was working before april, why is so hard to fix it ?

Brendon Wadey staff
Replied on May 27, 2014 - 16:37 UTC

Hi,

The original issue was resolved, but it has re-appeared. We are looking into this.

Regards,
Brendon.

K
kcooper29 premium
Replied on Jun 06, 2014 - 02:48 UTC

I've seen the recent updates on Google Play and the announcement for your business version. Does this mean time has opened up to focus on this critical issue?

Brendon Wadey staff
Replied on Jun 06, 2014 - 02:58 UTC

Hi,

We were always looking into it, and yes, I suppose it will give us more time. Sorry for the delay.

Regards,
Brendon.

K
kcooper29 premium
Replied on Jul 02, 2014 - 21:38 UTC

Could you provide a status on this please?

I sense that maybe this isn't a widespread issue for your users or it would have been solved by now. I understand that. But other users like myself continue to deal with a product that's not running on all cylinders, so to speak.

Please let me know if you require additional information to work out a solution. Thank you.

Brendon Wadey staff
Replied on Jul 02, 2014 - 22:46 UTC

Hi,

I brought it up to the devs again to see what the status is, there is an update coming soon that could have this within it, though not 100%.

Regards,
Brendon.

Brendon Wadey staff
Replied on Jul 14, 2014 - 14:10 UTC

Hi,

It should be fixed in the new version 5.2.

Regards,
Brendon.

K
kcooper29 premium
Replied on Jul 18, 2014 - 02:56 UTC

Thanks for doing this!

I've been giving it a try since updating earlier this week and so far, so good. :-)

Grega premium
Replied on Jul 21, 2014 - 05:58 UTC

When can we expect Snooze in iOS app?

Clyde Romo staff
Replied on Jul 21, 2014 - 06:48 UTC

Hi Grega,

It looks like Apple has added that feature (snoozing push notification) in iOS 8 and we'll look into making it possible in the future.

Regards,

Clyde