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Accessing tasks added via e-mail (Chrome ToDoist Extension App) doesn't work...again.

Hi,

I've raised this issue in the past, however when I add tasks via Chrome's Todoist Extension App, task with the e-mail linked does not open.

This is due to the same problem; there are more than one e-mail account linked on Gmail - I have both my private and work e-mail accounts linked and signed in.

I'm currently using Android but I'm still having the same problem as i had when I was using Apple.

Is there a solution to this or would I have to simply give up using this feature until further notice?

Kind Regards,
Mari

All responses

Brendon Wadey staff
Replied on Mar 28, 2014 - 11:00

Hi Mari,

Google changes the URL for each account based on which one is signed in first. So if the account you have associated with Todoist is not #1 it can cause this issue. So the first thing to try is to sign out of both accounts, and make sure you sign into the one linked to Todoist first, then sign into the second one.

Regards,
Brendon.

Mari premium
Replied on Mar 28, 2014 - 17:20

Hi Brendon,

Thank you very much for your prompt reply.

Unfortunately, I had suspected that might be the cause, since this was a major problem when I was using iPhone so I unlinked my personal account on both ToDoist (so the ToDoist only has my work e-mail address registered) and only signed into my work account to Gmail (not my personal account). This still led to error message and then to the "inbox" not to the specific e-mail I have linked.

Is there anything else I should try? I'm using Google Chrome as a browser, but should I use different browser?

Kind Regards,
Mariko

Brendon Wadey staff
Replied on Mar 28, 2014 - 18:16

Marl,

Yes. Please make sure that your browser is accepting all third party cookies. Also, to confirm, it does not do anything when clicked, or it goes to log in, and does not do so?

And to clarify, you have now no Gmail account linked with Todoist, but your email/password combination, is this using an email of which you are signing in with Gmail? I doubt it, but it may still want that email signed in first.

Regards,
Brendon.