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Premium Account - bought it, but didn't get upgraded?

IC

I purchased the Premium version, but my account seems to be still a free version. I have the receipt from PayPal saying the payment went through.

I logged out and back in, and logged in on the website. No luck.

Can you look into it please.

Thanks.

All responses

Clyde Romo staff
Replied on Mar 26, 2014 - 16:53 UTC

Hello Ian,

Can you please forward to me the payment receipt to my email address clyde@doist.io so I can take a look at this for you?

Regards,

Clyde

IC
Ian Clarke premium
Replied on Mar 26, 2014 - 17:14 UTC

Sent. :)

Clyde Romo staff
Replied on Mar 26, 2014 - 17:22 UTC

Hi Ian,

Refreshing my mail right now but I don't have it yet. Can you please resend it again at clyde@doist.io in case the last one didn't get through.

Thanks,

Clyde

IC
Ian Clarke premium
Replied on Mar 26, 2014 - 17:23 UTC

Resent.

Let me know if you don't get it.

Clyde Romo staff
Replied on Mar 26, 2014 - 17:28 UTC

Hi Ian,

Found it. It was in the spam for some reason. Anyway, I've already upgraded your account to premium. Let me know if you run into any other issues.

Regards,

Clyde

IC
Ian Clarke premium
Replied on Mar 26, 2014 - 17:30 UTC

Thanks! Working now.

Best support ever.
:-)